• Bonanza

Bonanza

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Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
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How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

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Other

Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user deanam30
Nebraska
1 review
15 helpful votes
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June 29th, 2020

I ordered a t-shirt on June 9th for Fathers Day, the email confirmation stated that this would be shipped in 3-5 business days, it's now June 30th and it doesn't even show that the shirt has shipped, I've sent two emails requesting confirmation as to when to expect the shirt to be shipped/delivered with no response. I will never place an order through Bonanza again.

Thumbnail of user markf150
California
1 review
3 helpful votes
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April 5th, 2017

Experience = terrible. If you want a happy face and at the same to be treated like you don't matter, then this is your place! Purchased a new high-end LG display and was shipped a refurb and they have done NOTHING to remedy it other than to push it off on Amazon Pay (which won't resolve it for weeks).

Thumbnail of user maddya4
Massachusetts
1 review
10 helpful votes
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July 3rd, 2018

What in the hell is going on here? My grandma and i ordered a shirt from 'Left Lane Style' (a booth on the website that I am getting the shirt from.) It said it would arrive in 2-3 BUSINESS DAYS! IT'S BEEN PAST THAT. 3 days later, it says that it was in route... Just yesterday, July 2nd 2018 it says it shipped... If the $#*! doesn't arrive, I better figure out a way to get my damn money back because this is ridiculous. Please do your research before buying from a website, plus the booth is only 2 states away from me... This website is not trust worthy.

SINCERELY... A pair of very unhappy customers..

Thumbnail of user lisag30
Texas
1 review
3 helpful votes
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July 5th, 2013

You are all wronge! I have been selling on Bonanza for 6 months now, and I have already sold 389 Items! :) I love Bonanza, anytime you have a question, you get live chat help right away. Any time you have any question, the community & Bonanza them selves help right away. As for ya'll not selling anything, maybe it is the products you are selling. And not enough inventory too! I have over 1,583 Products for sale on there like perfume, makeup, candles, ect... People search for my products through bing search, google, and jut from the bonanza site! I love bonanza, everyone there is very friendly, helpful, and it is a wonderful site! I have been selling online for 17 years, & I think I know what I'm talking about! And also, I have very small selling fees compared to other selling sites._____ Vincent there is not scammers on Bonanza, and the payments they accept on there DOES have buyer protection, like paypal, google checkout & amazon checkout!

Thumbnail of user nathonl
Pennsylvania
1 review
12 helpful votes
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July 30th, 2013

Bonanza bans you and removes your listings for review for no aparent reason or explination. I did nothing to violate their terms, but still they removed my listings for administravtive review. Also they said their review takes 24 hours or less, its not going on 48 hours with no response from them or resolution. Still not able to list my items, what a horrible site...

Thumbnail of user michelleb3472
Wisconsin
1 review
4 helpful votes
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March 15th, 2022

I ordered from the Haub_Shop on the Bonanza website. They printed a shipping lable but never sent the item. They also do not respond to any emails I have sent them. I searched everywhere try to find listed email or phone # for Bonanza with no luck until I left a negative review. They couldn't care less what happens to their customers on the website.

Service
Shipping
Returns
Quality
Thumbnail of user saraf64
South Carolina
1 review
0 helpful votes
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March 27th, 2018

My chair arrived well packaged and when opened I was so glad to see that it was just exactly as advertised: newly renovated, re-glued and refinished. It was clean and the upholstery was immaculate. I am very pleased with my experience with Bonanza and Stickyard Antiques.

Thumbnail of user jeffk41
California
2 reviews
10 helpful votes
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January 5th, 2015

DO NOT USE THIS SITE! Absolutely ridiculous. I ordered something, it never came. When I logged a complaint with both Bonanza and the individual seller I got nothing but cold shoulder, inattention to my needs, and very poor customer service

Tip for consumers:
Don't use it

Service
Value
Shipping
Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user clairm15
Spain
2 reviews
23 helpful votes
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May 6th, 2016

I had three stores on Bonanza. For years. I didnt sell much it doesnt get much traffic. Today I go to log in and all three are shut. Suddenly and with no warning or reason given. I was told I was deemed high risk. As to what that means or what I can do to address their concerns I am given no clue. I am a professional full time online seller with my own website and I sell on Ebay and Etsy also. No issue. I am not high risk. Im disgusted with how I have been treated and with their system in place. Terrible terrible.
UPDATE:
The response from Bonanza that they are linked with the Better Business Bureau and that means something is bogus. I have reported what happened to me with the BBB. Bonanza.com simply reply with the same canned response. There is no customer support here even when reporting to the Better Business Bureau. The behaviour from Bonanza.com remains disgraceful as a business. There is no intermediary with the BBB.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user quinettab
North Carolina
2 reviews
22 helpful votes
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December 2nd, 2016

I am a single mother of 6 children, I ordered a doll for my 3yr old daughter and have not received it but my pay was taken. We dnt have much as we have just moved out of the homeless shelter and with the litfke money I have I want to at least get my children 1 gift each, I can't even afford it but I did manage too save enough to get my only girl a baby doll for 2016 Christmas. Now I'm in tears. The seller took my money and is not responding to anything. My order ID not even pulling up.

Thumbnail of user gregoryd34
Louisiana
1 review
4 helpful votes
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September 2nd, 2017

The suspended me because I complained about what fraud they were forbfalse advertising they are recommended sales site. They are super expensive and scam you into buying advertising programs that don't work. You haven't pay for these programs that advertise you will get 8 times or more in sales. The government should shut them down for fraud. False advertising and telling lies to the public should be against the law. Don't waste your time on this site. Sell on Mercari or eBay. I sold 18 times as many items on Mercari than Bonanza. Don't't believe the hype or the fake hypevfrom Bonanza. There unethical and to cocky. There a mini eBay were it's really hard to sell items on. Not worth the time and money on this fake site. I tried selling on her forb6 months and I discovered there a fraud the hard way.

Thumbnail of user johns3219
Oklahoma
1 review
0 helpful votes
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September 20th, 2018

I bought a customized Chicago Blackhawks Jersey. The product arrived quickly and the quality was excellent. I ordered 10 more for friends and was on a tight timeline. Even from China they arrived within 10 days. Communications was very good.

Thumbnail of user marnieh8
Minnesota
1 review
3 helpful votes
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February 18th, 2020

I've been on this site a long time and finally made my first sale. My customer was not sent a check out link after I approved the sale. I was unsure what to do about this and so I created a new listing with the item and sent the customer a link to purchase... which they did. I then received an invoice from Bonanza for 30% of that sale. I was surprised by this so I reached out to their customer service. It turns out the 30% fee was charged BECAUSE I sent the customer an email... which I wouldn't have had to do had they been provided with a link to check out. The fee would have been lower had they been able to purchase the first time they tried. I've been going back and forth with customer service and they can't seem to understand this. It shouldn't be this difficult.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Marnie,

Thanks for leaving this review. Sorry to hear about the trouble and sorry for any confusion. In our email exchange we did let you know the buyer received the checkout link, but for some reason chose not to complete the process. Since neither of us heard from the buyer we are unsure why that was. When an invoice is created, the FVF applied depends on the advertising level a seller selects. Since you had chosen the 30% level, that was the FVF applied to the transaction. So sorry for any confusion or inconvenience this may have caused you. We would be more than happy to provide further detail or assistance if you wish. Please feel free to reply to our email thread. Thanks!

Thumbnail of user jillbeel
Georgia
1 review
12 helpful votes
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January 27th, 2021

I signed up to sell on Bonanza on the 26th of December 2020 by the 19th of January 2021; my account was closed with no explained reason(s). Although I was already selling on their platform, the email from Judy stated "our system is preventing us from opening an account for you at this time". I read many reviews about their abrupt suspension, but I did not believe it until I became a victim! I made four sales within 3weeks and paid all the requested fees. It was a shame that Bonanza acted this way.
I will advise potential sellers to have a back-up plan for their eCommerce store as Bonanza is VERY UNRELIABLE! So disappointed.

Service
Value
Quality
Thumbnail of user lesn7
California
1 review
14 helpful votes
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February 14th, 2016

Wow Im glad I read these reviews, I was about to make an expensive purchase... After reading these I WILL NOT!
Mark D is a joke and offers up nothing to give me the confidence to move forward with my purchase!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user jamesc384
North Carolina
1 review
6 helpful votes
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December 23rd, 2016

I purchased a $69 expresso machine thru them, the machine was used and defective when it arrived. I had to pay$25 to return it and thank god, I paid via pay pal so hopefully I will get a refund once it is returned via the tracking number and USPS. I ordered another thru AMAZON and their service is superlative. From now on, I will never purchase thru this bogus company.

Thumbnail of user feliciaa62
Louisiana
1 review
1 helpful vote
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March 8th, 2021
Verified purchase

I just want to say for my first time using Bonanza it was the best most honest experience of my life. Thanks to my seller Tom for being honest and making this soooo easy. I bought an PlayStation 5 for my son from Tom and when I tell you he kept intouch through email, text, and phone calls letting me know my item would be late because of ice winter storn but soon as the storm subsides UPS will deliver. Ok the day he sent off my son ps5 he called me and given me personally tracking number recieved my son ps5 next day. My seller tom text me to make sure I recieved and thanked me for shopping and making it easy for him which he made it easy for me not to stress knowing theres so many scams out there. If your reading this review trust bonanza its a great company and their are awesome sellers working. I pray that everyone experience is as easy and awesome as mine. Thanks again Tom and thanks bonanza for everything.

Tip for consumers:
ITS NOT A SCAM! ITS A LEGIT SITE TO SHOP YOU WONT REGRET IT.

Products used:
PLAYSTATION 5

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenw101
California
1 review
14 helpful votes
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November 13th, 2015

Bonanzas response was the same one they give everyone now I know this is a pathetic joke I'm sure the pressure is high with investors money at stake so it's a cowardly minion reply wait probably not even its a generated reply just like I got over and over again I tried unsuccessful to close my account I don't want to see any of my personnel info on there but yet I can sign in and there it is I can't even pay my 1.17 yet they want my info still oh yes I see it now oh we had to charge you a processing fee and buyer wants refund if this happens I know it's a set up delete my info not feeling it here

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user jennifere359
Illinois
1 review
6 helpful votes
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December 27th, 2019

Total lies. The website said shipped in 1-5 business days. I placed my order on December 10 2019. They shipped it December 20 2019. Took my money that day thou. The seller and bonanza both took my complaint about the shipping being so late, that I was afraid I would not receive my package by Christmas I was assured from the seller that I would have my package no later than Christmas Eve. I received it on December 27 2019, so after Christmas and the seller even went so far as to tell me that if I would have just called ahead to Missouri, n paid extra then I would get it on time which is so stupid when I live in Illinois, and I paid the shipping at time of purchase. This is a horrible place to do any shopping from. I will stick to eBay and Amazon, even if u pay alitte extra at least you get your package shipped when they say they will. HORRIBLE SERVICE

Thumbnail of user paulac107
Massachusetts
1 review
5 helpful votes
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February 15th, 2018

I ordered hair ties, hair clips and a pair of "boot socks". The incorrect hair items were sent and the "boot" socks were crew socks! I emailed Bonanza numerous times. I was told to send a photo which I did. I was then told that their site does not support photos emailed. I continued, and continued to email, my dissatisfaction and frustration. Finally they said they would refund me only 50 % of my payment and I would have to wait to get refund! Company is EXTREMELY difficult to deal with and would not refund me my entire amount! NEVER, NEVER, NEVER USE.

Thumbnail of user amieb8
Kansas
1 review
8 helpful votes
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May 3rd, 2017

Don't waste your money on this site I ordered an item and they shiped this item to another state where I don't live. And is trying to tell me they shipped it to the write address they tracking tells the addres where it was shipped and lucky me I work for the post office so I was able to get the address where it was shipped and now the are under investigation.

Thumbnail of user christined14
South Carolina
1 review
20 helpful votes
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October 1st, 2014

My first dealing with this site, will ultimately be my last. Wish I would have read the reviews before I went on to purchase. The company I dealt with was to send 100ct bottle and only sent 30ct bottle. Normally I would think this is just an honest mistake BUT after reviewing my order I noticed the tag line did not indicate the amount of the bottle count. So before even placing my order I sent the seller a message (THROUGH BONANZA) Making sure it was in fact the 100ct bottle that was for sale. Was assured it so went ahead and purchased. What I do I get in the mail? 30ct bottle. I immediately put in a dispute with Bonanza and waited. Nothing after 5 days so I put in a dispute with Paypal. 30 days after my sale Bonanza finally sends me an email telling me, to contact PAYPAL for resolution. They never even offered to help and it is their company. USER BEWARE! The sellers on this site must know they will not be harmed for duping customers so why not do it.

Tip for consumers:
Don't Use Bonanza "."

Service
Value
Shipping
Returns
Quality
Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user seanr34
Nevada
1 review
27 helpful votes
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February 11th, 2015

Total scam, the "CEO" and this "Mark D. People do NOT exist.

The phone number (*******521) for any and ALL sites associated with this site are false. The CEO's Facebook and Twitter pages are fake. There is no reason to believe this site is ANYTHING but an elaborate scam.

Tip for consumers:
do NOT use this site. It should be reported and removed.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user andread40
North Carolina
1 review
22 helpful votes
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September 23rd, 2015

I ordered a leapfrog magnetic alphabet set from bonanza back in August! Never received anything! I got on and looked up the tracking information to find out that it was shipped to New Jersey when I'm in North Carolina! I'm positive my shipping address was correct bc it went through PayPal! I have tried to email the seller through bonanza and through PayPal! No response yet! I want my money back! WILL NEVER GET MY BUSINESS AGAIN!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user gaberaine
Texas
1 review
3 helpful votes
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November 5th, 2023

My book arrived damaged in the mail. I took pictures and shared it with customer support and received a response back that there was nothing they could do about my damaged book.

Service
Value
Shipping
Returns
Quality

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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