• Bonanza

Bonanza

Write a Review

Overview

Bonanza has a rating of 2.0 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 700th among Marketplace sites.

  • Service
    170
  • Value
    153
  • Shipping
    134
  • Returns
    121
  • Quality
    137

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
3
Neutral
1
Negative
17
62
See all photos
How would you rate Bonanza?
Top Positive Review

“Bonanza is a fantastic eCommerce platform with excellent customer service”

Pham Loc G.
6/25/24

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

Top Critical Review

“Horrible company!”

Jennifer B.
8/9/24

This is probably the shadiest companies I have ever used! Fair warning selling on this site or buying for that matter. Look at all their reviews on here, BBB, etc. Speaks volumes on how they are as a company.

Reviews (941)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) customer service (140) phone number (29) credit card (48) customer support (28) bank account (9)
Thumbnail of user georgec1248
New York
2 reviews
4 helpful votes
  • Send Message
August 25th, 2022

My complaint to BBB: I decided to sell some computer and other electronic equipment. Reviews of bonanza.com were fairly decent and they offered a service to post items for free (see attached FAQ). Upon sale, they would then take certain fees. I understood this to be the case and accepted their fee structure.

I then received emails that I should "open the store." I thought it already was but went ahead and did so. I did NOT see any reference to a now MONTHLY fee of $25 and was unaware that this would be charged--if they stated this when I "opened" the store, it was NOT clear and I did not realize it until I received my c/c bill.

I immediately cancelled this "subscription" and contacted them requesting a refund. They refused, saying they'd already "provided a service" which was a service that yielded NOTHING. I removed my store and blocked them from placing further charges on my c/c.

I find their business model dishonest, misleading and their response arbitrary. I want my $25 returned immediately. I have uploaded the pertinent FAQs as found today, August 25,2022 on their website [done with BBB, not this site].

Tip for consumers:
Do NOT use them. Do not trust them.

Products used:
The service to sell items. Then they started charging $25 per MONTH to "open" the store.

Service
Value
Returns
Quality
Thumbnail of user walters38
Florida
1 review
6 helpful votes
  • Send Message
December 30th, 2015

Not clear in exactly what they are selling. But are sure to tell you that what you thought you were getting in non refundable whether you want it or not. AVOID BONANZA.COM!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user twiggy62020
California
1 review
1 helpful vote
  • Send Message
October 10th, 2022

I had a problem with my first order from this site. Zainaldockter20'sbooth and Bonanza addressed my issue promptly and I am satisfied and I will purchase from this site again.

Thumbnail of user danielk2040
Arizona
1 review
2 helpful votes
  • Send Message
January 8th, 2024

There is no communication to help buyers with seller committing fraud. Buy else where or take the risk.

Tip for consumers:
Buyer beware, buy at own risk

Products used:
Lego set not original box, returned it but took my refund and purchase too!

Service
Value
Returns
Quality
Thumbnail of user jerryschonabaum
California
1 review
6 helpful votes
  • Send Message
May 14th, 2023

This site is not very good, some sellers are good, but the Bonanza platform is terrible. Don't waste your time, they offer no support.

Tip for consumers:
Bonanza doesn't do anything, their a middle man. No support, they tell you to take up any disputes with the seller or buyer. They don't ship anything or receive anything.

Products used:
I purchased 1 product, usps says per Bonanza that my order has been received, mailbox in Florida, I'm in California, on the 21st of April, I order my item on May 2nd. I have yet to receive my item.

Service
Value
Thumbnail of user emilyl65
New Jersey
1 review
9 helpful votes
  • Send Message
November 12th, 2016

Worst company ever. Won't honor returns or exchanges. Customer Service reps all have an attitude. This could be a Ponzi scheme. Already reported to BBB.

Thumbnail of user juang46
Kansas
1 review
23 helpful votes
  • Send Message
October 23rd, 2015

I just did some shopping from bonanza and they never sent me a confirmation email. Is this normal or should I take legal actions

Thumbnail of user matthewd79
Nevada
1 review
0 helpful votes
  • Send Message
January 27th, 2018

Gave measurements and received the costume in a couple short weeks. Fits better than anything Ive ever had made costume wise. Would highly recommend.

Thumbnail of user yvonnec75
District of Columbia
1 review
3 helpful votes
  • Send Message
August 23rd, 2018

When a company does not respond to tracking inquiry sends a red flag. Reasonable prices but emphasis on customer service is just as important.

Thumbnail of user pamelat24
Colorado
1 review
4 helpful votes
  • Send Message
July 16th, 2017

I can't even register to sell and I have black diamond sealed vhs. Your website keeps telling me my email isn't valid! Only had it for 20 yrs!

Thumbnail of user christianaa3
New York
1 review
1 helpful vote
  • Send Message
June 23rd, 2018

I love it. Great quality and works super cool. I will be ordering more products again. Thank you Bonanza for this amazing product.

Thumbnail of user jerrym18
Illinois
1 review
11 helpful votes
  • Send Message
August 15th, 2012

Dont wast time selling here. Your Competitors will lie to get your account closed and stupid bonanza customer service believes the lies.

Thumbnail of user tonye278
GB
1 review
2 helpful votes
  • Send Message
May 26th, 2021

I tried to exit this site some months ago they have not acted on my request to do so and I cannot see the cancel option in other options

Tip for consumers:
information to leave the site that works

Products used:
did not sell or buy anything

Service
Thumbnail of user lisam543
California
1 review
2 helpful votes
  • Send Message
February 6th, 2018

I am a seller in EBay and Amazon. But in EBay and amazon, lots of the buyer return the item which is not making sense. The reason of those are just like these "I don't like it" or "change my mind". And for the return shipment, the $#*!ing buyer also don't want to pay the return shipment. More over, EBay and Amazon protect the buyer. They don't protect the seller.

I have read the negative feedback of this topic. They both the buyers and I think their reason of the RMA are not reasonable. If the item is defective, that the seller fault. But usually the buyer tell lies. I receive the RMA everyday from EBay and Amazon. After I receive the RMA, I will test it and figured out that is not defective. So that is terrible for selling in EBay and Amazon.

But in Bonanza, they know that the RMA from the buyers who are cheap $#*! and they will make the seller lose money. If bonanza doing this way, this is the protection of seller. More over, the reason of the buyer do the online shopping because it is cheaper than retail store a lot. Price is very important to the buyer only, not the service. Even we do the good job, they are still making a lot of RMA.

So for other country, why they don't want to sell the stuff to USA because the buyers in USA usually being terrible STUFF (RMA by non sense reason.).

From the data, the average qty of RMA from one person in USA for the whole year, which can fit the 24 feet container. So is it terrible?

Hope bonanza will protect the seller and make the transaction more fair between seller and buyer.

Thumbnail of user barbaral2039
Michigan
1 review
4 helpful votes
  • Send Message
June 27th, 2022

Ordered one product & they switched sizes from what was advertised... SCAM SCAM
Don't order anything they have no phone to contact... BUYER BEWARE! Gave it a star as I had to... BUT ZERO RATING

Thumbnail of user markj140
Wisconsin
1 review
19 helpful votes
  • Send Message
January 30th, 2016

Signed up as a seller, traffic was minimal with limited actual sales. Then one day, I get five notices of bid cancellations one right after the other over 5 minuets. Strange I got no bid notice, just these cancellations, so I attempt to log into my account, can't! Several attempts, nothing, contact customer service.

Day later I get a form email, an algorithm determined my booth was high risk, so they CANCELLED my account, closed my booth and its within their terms to be able to.

I write back, How can this be, my booth had little to no activity, sales were minor, basically a no hassle customer, another day goes by, same form email, not even the courtesy of real person's reply.

It was an outlet but not that big of a deal, but then I come to find out that many, many buyer's have had issues purchasing an item, paying then not receiving the item, not being able to contact the seller or no reply or booth closed, with no help from Bonanza.

Then I see the light, I had one high end item on my site, collectible one of a kind at $2500. I'm assuming it sold, they got the funds, closed my booth and now the seller is out there with nothing, thinking I ripped him/her off, when its the site.

I think this scam has been going on for some time, and no one is wise due to the sheer size and the reluctance to people to go through the hassle. Friends. Blow the whistle on these guys, if you get ripped off file a complaint with the Consumer Financial Protection Board, the FTC and your state's attorney general. Only way this will be solved, the internet is not a hole, there is someone at the other in Washington manipulating the system to rip you off! I've done my part, now you do yours, don't take it!
Best of Luck.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user julieh99
GB
1 review
7 helpful votes
  • Send Message
March 15th, 2016

I recently bought Chloe 75ml, Chanel No 5 100ml and Dolce & Gabbana 'The One' 100ml from the seller Robo Tancos at Computeriam and they are all disgustingly made fakes that smell like cat p*ss.
DO NOT BUY FROM HIM he is a SCAMMER and charges 11 US Dollars per item to ship from Slovakia when he resides in the UK. I am from the UK and that dishonest slime conned me out of £110.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user dominicm24
California
1 review
10 helpful votes
  • Send Message
May 21st, 2016

I had been checking mail like usual and somehow after giving my email address several times I ended up on a site that says you can work from home on FB and get paid easily. On the page which was done right, the correct persona etc. You have to see if you qualify by living in the right geographical area only in the USA anybody practically could meet the 5 qualifications. Then you would be asked to pay what was called a fee to get only the serious applicants for a meek 47 dollars. At one site they were offering the money back if you were not accepted also easily refunded if you were not happy etc. Ok you comprehend all that, READ THE FINE PRINT BEFORE PURCHASE all of it in any case the whole thing is total BS and they pretty much say it in the print it gets the blood flowing a bit faster it unbelievable the extent they went through to pull this one off they did a good job they got me. I will try for a refund but I already chalked another one up one more dont mater, I wish I could just stop them so someone else dont get hit for sure the people who created the site have the talent to take this down and create another legit site and that is that until the next one rolls around.

Thumbnail of user lauraw160
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 11th, 2017

Quick shipping, t-shirt came just as described. The t-shirt is good quality material. I highly recommend doing business with bonanza.

Thumbnail of user ronaldj70
Ohio
1 review
0 helpful votes
  • Send Message
August 31st, 2018

Very good quality on the jersey don't let low price fool you it is a top of the line jersey. Fast worldwide delivery and up to date tracking.

Thumbnail of user traceys85
Pennsylvania
1 review
2 helpful votes
  • Send Message
November 14th, 2017

I only reviewed the item I purchased. Dogcat that was the seller was very bad! I was provided tracking numbers that did not work 2x, took over 3 weeks to get my order, which I read reviews that they shipped very quick. So I had a hiking trip planned and needed the tick collars for the trip. I did not receive them until 12 days after I was promised. Therefore one of my dogs was bit by a tick, acquired Anaplasmosis, a very life threatening disease from the tick. I almost lost him due to this disease. He will never be free of this disease, and may have reoccurring outbreaks of it the rest of his life. His blood platelets are critically low and will not rise without a blood transfusion of which I could never afford. So, bc of this darn seller not getting my order out until I started complaining about not receiving it and I was going to contact my credit card and stop payment on it was when I finally received some real tracking numbers and then I finally received it. But it was too late, my dog will forever be burdened with anaplasmosis. This is such a sad event all bc the seller did not send my order out when promised!

So yeah, I did not give Dogcat a good review, only the collars.

Thumbnail of user cesarluis.rn
Florida
1 review
3 helpful votes
  • Send Message
June 7th, 2023

Ordered more than 20 days ago they created a label that never been used yet because product is on backorder and now they say product was shipped.

Thumbnail of user maxt96
Florida
1 review
1 helpful vote
  • Send Message
December 4th, 2020

OMG, the support is so slow I can't imagine. I am waiting for an important answer to my questions for over a week now. Very bad service

Thumbnail of user tima98
Nebraska
1 review
2 helpful votes
  • Send Message
August 23rd, 2017

Bonanza helped me find classic auto parts for a reasonable price that beat EBay and Amazon. I'm a fan!

Thumbnail of user timothym287
Illinois
1 review
0 helpful votes
  • Send Message
May 31st, 2019

I have experienced only great people to deal with and sellers who care about their customers. Recommend to all.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Timothy M., thanks for your review. We're happy to hear that. We appreciate your support of Bonanza!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

How do I know I can trust these reviews about Bonanza?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bonanza?