Bonanza

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

US Post Office states item was returned to sender due to an issue with tracking number. I never received the item. Wrote to seller numerous times and never received a response. The only use PayPal which is of no help at all with issues with a vendor. It appears they may be located in India. Strongly suggest not to do business with this seller.

I bought a figure on this website, the money came out of my account, then a email that my order was cancelled and going to be refunded, but I've yet to see any money back. Got scammed by this site by one of their sellers and I don't think I'll get my money back.

I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.

I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.

I've had a booth at Bonanza for many years. Excellent help when needed. Good customer service. Thanks.
Cindi/comfortcreamline

I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.

Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back

Starting in November, they charge sellers a $2 shipping "deposit" if you don't buy your shipping from them they keep the $2 deposit. I went from no deposits showing, to $136 added to my bill all at once. Then tried their shipping and cannot print out the label to fit my label stock...Have to print out on a sheet of paper and cut it out and glue it to the package. Their attitude towards sellers changed drastically when the got their new ceo

I have used Bonanza for years and would not hesitate to buy there as long as I used PayPal for my own protection.

For sellers, the site used to be exceptional, with speedy, human customer service. But now Bonanza has added a penalty fee for sellers who don't purchase their shipping, which they claim is the lowest around. Don't be fooled; it's not even close to the lowest.

They also claim they will refund you if you buy their shipping and find a lower-priced service elsewhere. I'm still waiting for that refund to appear.

And, just to solidify Bonanza's standing as Worst Shipping Ever, when you do buy their shipping, they add a $2 charge, which will be put toward the next shipping you buy from them, so "you're really not losing anything." As if. When you use the $2 they stole from you to buy a new shipping label, Bonanza will take another $2, so you'll never really get that money back. It's just a kind of blackmail to force you to buy their shipping.

Imagine going into Walmart for a pack of Oreos and finding a two-dollar charge added on.

"What's that for?" you ask.

"Don't worry, the next time you come in, we'll apply that $2 to your purchase."

"And then you'll charge me another $2 for shopping in your store."

"Basically, yes."

Let's face it, if Bonanza really did offer the cheapest shipping around, would they have to use extortion to get sellers to buy it? We'd leap at the chance to save on shipping. The fact that they have to force us to use it just proves it's a bad deal.

So, buying on Bonanza? Go for it. Selling on Bonanza? Be wary.

They attempted to overcharge me on sales tax. Sales tax is supposed to be charged based on a buyers zip code.
Instead of the seller paying sales tax as it should be, Bonanza has inserted themselves in the middle to collect and pay sales tax on behalf of the buyer. So, if a buyer is charged too much, then where does the extra end up?
This really sounds like something the FTC might be interested in.
I'm not a seller, never have been. I was thinking about buying something until I realized what they are doing.
No need to take my word for this. Open an account and place something in your cart. Then check your zip code to find out how much sales tax you are liable for. Check the numbers. (Tax liability 5.3%) They have also inflated the shipping costs.
They have absolutely nothing I can't do without or find somewhere else.

Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.

Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam

"Customer Support" is worse than non-existent. No phone number, and emails are only sporadically returned by their "Happiness Producers" (yes that's what they actually call their customer service members--funny/not funny) Entire weeks pass in between replies and when they final arrive they are misinformed and ineffectual. A word to the wise: You're completely on your own when purchasing through Bonanza.

I purchased and paid for an item on January 20. It hasn't arrived yet, which would be OK if there had been ANY communication whatsoever from the seller. It hasn't even shipped yet, and it's February 10. I've sent the seller a couple of messages and gotten no response at all.

I filed a dispute with Bonanza.com, but the only "help" I've gotten is a message telling me to work it out with the seller myself. I can't even leave a seller review without filling out a complete profile, and given my dissatisfaction with the site, I'm not inclined to do that.

I was sold fraudulent items from one of their sellers. As a company they offer ZERO customer support and tell you to work it out with the seller, despite the fact that I was deceived and sold items that were not as listed. After countless emails between the myself and the company and myself and the seller I was able to get a refund for the fraudulent items. I had to pay over $25 in shipping out of my own pocket to return the items. I do not recommend shopping with this service, they provide no support should a transaction go wrong. Many hours and dollars wasted on my end. I would give zero starts if I could.

Purchased diamond painting via Bonanza Market place, took over a month to receive. The quality was terrible, you can't see the letters most are in black the canvas is very thin and missing glue in many spots. I was missing 3 colors of dots and to buy from a craft store. I didn't want to wait another month to receive them. I won't waste my time buying from this seller again. Very poor quality!

USPS lost the package, found it 2 weeks later, returned it to the seller and no refund was issued and no communication from the seller. Bonanza is a useless website, contacted support, received instructions what I should do and brief explanation of their policies. I closed my account and will never order again. Neither will any member of my family. You are only good at collecting fees. When it comes to problems, you hide behind your policies and do nothing. The seller didn't give a $#*! and neither bonanza. You are a good match. Keep going like that. Wish you failure.

Our company thought we are trying out this marketplace and listed all of our products we sell. These are more than 10,000 items.
We have the Gold membership for $40 per month with Google Shopping ads.
After two, months, we only sold 6 products.
Many listings have images disappeared, half of the brand we offer cannot be found when using the search function, inventory cannot be set to zero, because Bonanza does not allow to have a zero inventory, and many more bugs/issues.
We contacted the support several times with these problems, but they just ignore you by not responding at all.
We are removing all of our listings and closing our account. Not worth the time because you lose more money in the long run, considering all the time involved.

Placed order for 5 Seresto collars and was contacted by Bonanza the next day informing me the seller has been suspended. Put in for PayPal refund and received it quickly. Now after close to a month with no response from another Bonanza seller as of last week as to shipping status or date, putting in another claim with PayPal. Just ordered one from seller that is not International on Ebay. If I am happy, I will then order four more. Bonanza posts very attractive prices and they just never deliver. My poor cats have been scratching badly because the Sentry brand collars I got at Petsmart do not work. Avoid Bonanza unless you like wasted time and aggravation.

I ordered two t-shirts on August 18,2016. Today, September 16 I still haven't received my merchandise. I've had numerous email conversations back and forth with Bonanza's customer service people who can't tell me anything about when or even IF I'll ever get my order. They don't even seem to have direct contact with their own seller! All they tell me is that I need to file a dispute with PayPal. I'd really just like the two shirts I ordered. I'm angry, frustrated and disappointed and will NEVER deal with this company again. Bad news!

I ordered a control board relay on June 30,2020 and it is now almost 3 months later and still have not received it. Bonanza repeatedly sends me out an automated response message apologizing for not getting the part, yet do nothing about it. All 4 enquiries got the same response. There is no real person behind their support except an automatic email of apology. Never buying through Bonanza again!

This is the worst online service you can work with. I have an order for my daughter as a Christmas gift for 3 weeks ago and still no respond. Please don't order anything from them. You will be disappointed

Save yourself. Run away. Whatever discount you see is negated by the disaster that is this site.

In efforts to diversify distributors, I ordered baby formula from Bonanza reluctantly given the only delivery option of 7-10 business days. I ordered it early to ensure a buffer.

The formula never came. As the supply started to run low, I contacted the seller and Bonanza and received no response. I had to find another supplier and pay $100 to accelerate delivery so I could make sure I would not run out of food for my infant. About 3 weeks after my order, I received an updated automated email that my order has shipped and would be arriving in "approximately" one month.

Timing and events speak for themselves, I don't even have to express an opinion using adjectives like horrible, unacceptable, offensively bad.