DO NOT PURCHASE FROM BOOHOO ONLINE, ITS BEEN 2 MONTHS SINCE I PURCHASED MY ORDER, THEY AINT EVEN REPLYING BACK TO MY EMAILS. Boohoo needs to go

I placed a large order with boohoo.com on March 7th (*******) and it arrived March 15th. Nothing I ordered fit, so I paid for the large order to be returned to their return center in Georgia. When I never heard anything for a few weeks I contacted their customer service and they responded quickly and explained the 21 days because of the UK return center. Once those 21 days had passed I tracked my return and saw that it had arrived in GA on March 30th. They again stated that it takes time to arrive in the UK, fine. When I began to contact them again about they explained I needed to provide proof of shipment and send them all the items from my order. Also, they always responded within the 24 hours that an automatic email states when you contact their customer service. But when I asked for a copy of my packing slip and their Georgia return center contact information on May 5th, no one responded to me. So I contacted Panther Parcels who confirmed that my return did arrive on March 30th and that BooHoo's UK center received an alert about my return being sent to them by Plane. I was then told by the Panther representative that it arrived to their UK warehouse on May 7th. I contacted them AGAIN on May 9th with all this information and the confirmation info I was given by Panther and I still have heard nothing back. I will just keep trying to reach out until someone from their customer service has the respect to respond back to all of the information I've given them. Extremely disappointing customer service, especially finding out they got alerted about my return and they still couldn't reach out to me even though we've been in contact since March.

Poor poor poor need I say more just don't buy from this company. Cheap material!

Honestly, I buy from Boohoo.com more than any other shop online or in store. I love their prices, their clothes, their other products. I've never had an issue with their products - I've never received damaged goods, the wrong order, anything like that. The bulk of my problems only occur when I order express shipping. The first time I ordered something express, it was a bunch of summer dresses just 4 days before Christmas (I live in Australia). I was absolutely astounded when I received my order 2 days later, 2 days before Christmas. I knew I was taking a gamble ordering something so close to Christmas and even though I ordered express, I wasn't confident I'd receive anything until after Christmas.
Well, this experience raised my expectations for all future orders. When it was down to the wire on finding an outfit for an occasion, I knew I could order something on Monday and get it delivered by Friday in order to wear it on Saturday. Well I think this happened once, but after that I've never received an express order in the time promised.
Boohoo.com promises your order delivered in 4 days, and this will cost you an extra $15. I'm definitely willing to pay $15 for express shipping, but when I don't receive my order in time, I often think that I could have bought an extra item for $15 and just got the regular shipping (which is mostly free for orders over $60 - although it used to be $40).
I ordered an entire outfit for a wedding after I couldn't find anything I wanted in store. After I chose express shipping, I felt I could relax because it was sorted. I was counting on it because I had no time to look for anything else. Well, I didn't get my order in time, and was forced to buy something else. So I spent more money at the very last minute.
This has been a recurring theme every time I order express. I only order express when I have to, but I've stopped now because it's a waste of time and it never arrives when Boohoo.com promises. It's simple Boohoo.com, if you can't get it here in the 4 days you promise, then don't promise that. I have ordered express many times since the wedding outfit experience, and each time I have spoken to the customer service team about it. All they could ever do is refund my $15, but I have to notify them, they don't approach me and say 'hey, we noticed your express order hasn't arrived within the express time, here's your $15 back'.
I won't stop ordering from Boohoo.com completely because I do like their stuff and have no other issues with ordering. But if I ever have a brain fade and think it's a good idea to order express shipping, it's my own fault if I don't get the order in time because it has literally happened dozens of times now and I should really know better.
But what would be really great if Boohoo.com could get it together and either follow through with their 4 day promise, or simply change the promise.