Build.com

It's not worth the savings, if there really is any. Don't get seduced by their Houzz advertising!

We renovated two kids bathrooms. Pretty straight forward three under sink cabinets, tubs, sinks and plumbing supplies. Orders lost in space, call center reps that don't follow up and who are clearly not empowered to make decisions.
Once the material leave the warehouse Build is no longer responsible for the thousands of dollars of materials you have just purchased and have no systems to track where it is. I had to reach out to each shipping company to see when, if they were coming, when they didn't show up when were they coming since i needed to be here to sign for it.

I bought items from Ferguson's and had none of this this ridiculously poor service. We are planning to renovate our kitchen this year I can't imagine using Build ever again.

Least Reliable - Do Not Expect Customer Service as "It" does not exist in this company - Build.com rep's can be nice on the phone to get your order and money - Once they have your order, you are on your own - Be prepared for Indefinite Delays and that it is and will be up to you/customer to figure out the rest.

I was able to track and receive my shipment after a huge delay which cost me endure additional expenses... this happened, only after I made numerous calls to the shipping company "Estes", with the last call to their Virginia headquarters to track and find my door which was sitting less than 90 miles away from me in a warehouse, because of alleged missing label.
Build.com during the wait and research period, Neither returned my calls nor replied to my numerous emails requesting, assistance in tracking and expediting shipping. Very Disappointing.

Customer service is terrible. Hold time average is 35 minutes. Ordered a bathtub and was told delivery company would call to set up a date. They never did and showed up at my house when I was out of town. Service rep at Build said they never said that I would be called. Dealt with three different people who all said terrible things about coworkers. Delivery company driver cursed at me on the phone and tub finally arrived broken. It took over a month to get a refund, and they wanted to charge me for storage. Home Depot matches their prices. Stay AWAY from these people. And this is only a small part of my horror story with them

Madeline Brown helped us through purchase with comparisons, sample carts for review, ordering, returns, and shipments. Many chats, emails, text messages and numerous phone calls to us and for us to warehouse, logistics and other builder.com areas. She was helpful, cheerful and thoughtful. Please extended our Thanks. We feel as though we made a "friend In the business" and a friend! build.com will be our first stop for future major purchases. Shipment arrived and waiting for installers... open the shipping container to find a damaged toilet. Madeline had a new toilet on the way in a couple of hours!. Again thank you!

Really disappointed in Build.com and their customer service and return process. When everything goes as planned, prices are great. But if things arrive broken, forget it. Can't get through to a real person. Replacement/ delivery times were wrong. When you can't get in touch with a real person, it's just a recipe for disaster. You just get a perfunctory email saying sorry for the imposition and you get stuck with the bill. Will never use this site again.

Read below my review... these people are advertising items as in stock that they do not actually keep in stock. Basically everything is drop chipped... they do not stock much in house. So their in stock status is a load of bull. Worse they constantly gave me updates it would ship tomorrow. Then it failed to ship... then o. K. tomorrow for sure... then failed again.
Simply put stay away from these scam artists... customer service is worthless... they have no idea what is going on. You might as well ask a 4 year old on the street whats up with your order.
Still... my order has not shipped..

I am a builder in Atlanta and I have tried to use Build.com for years. Long story short... they screwed me again. I spoke to Jordan, a CSR, and placed an order through my pro account. He took my AMX #, checked the bill to and ship address, told me which warehouse the product would shipping the item, and gave me a tentative delivery date. As it turns out all of this was too difficult for the order taker to handle and my order was never input. I have a whole house reno to deliver and the kitchen sink is easily described as vital... Second time this has happened within a year with this company. STAY AWAY... they are slow, inefficient and no effort to be best price, even for regular business with a price match request.

I placed an order 08-04-2022 and languished for over 3 months only to be
Canceled without my permission, no prior notice given nor reason today 11-10-2022.

I complained to Build.com supervisor who told me 8-4-2022 order was canceled back in September 2022. Build.com wants me to pay again to reorder while I wait 7 days for a refund.

I told them this is bad customer service nothing to do with supply chain issues since
6 door knobs are in stock. I will wait for full refund before placing re order.

The worst inventory control ever... despite Build.com representative confirming in writing the availability of these lights on April 12,2018 it is now 5/7/18 and Build is sending me yet another email extending the ETA saying the lights will not be at the vendor until 5/22. Previous estimated arrival at vendor was 5/8/18. Who knows if they actually arrive then and if so when the vendor ships them to me. They are literally on a slow boat from China. I would never have ordered them in the first place had the Build rep (Quintin Brown) not mistakenly told me in writing that they were in stock.

No issues in general with order - shipped promptly within 1-2 business days. However, I found the same item for lower price on HomeDepot or Lowes. The price delta was about $4 on about $50 &100 items. They refused PM saying that it is below their cost! That is unique reasoning...