Build.com

Just received my replacement part 3 days ahead of schedule. Sam was my contact person for the company. Outstanding knowledge and follow through service. This company will get all my future business. As a sideline, I originally ordered the wrong part and when I told them about it being my error, the company allowed me to return the part for credit and even provided a return UPS label. Great friendly company to do business with. Thank you.

Most everything I ordered arrived quickly and in good condition. When a toilet arrived that was broken they sent a replacement right away and I was not charged for shipping though I was told initially that there might be a charge if I were to return the unit. Overall my experience was very positive, their prices are good, they have access to nearly every home improvement manufacturer, and their staff was very helpful when making product choices.

After ordering 2 California Faucet products six months ago and realized I ordered the wrong product when I went to have it installed is where Build.com exceeded my expectations.

1) Impressive Technology: by the capture of my phone number they knew everything about me, my last order, where the product was shipped etc. zero questions were asked to ID me.

2) Impressive human customer service: "Robert" while on the phone set up a return authorization for the wrong product I ordered and immediately ordering the correct product. When I explain the urgency of getting the correct product he took it upon himself to call the manufacturer and reduce the 7-10 day lead time to overnight!

The correct product arrived perfectly and is being installed!

It's great when you see technology and people work together for a better outcome!

Lou

Build.com also known as Build with Ferguson is not a legitimate company. They take your order and your money with no intention of delivering the actual products to you. We spent $696 in March 2021 and never received our order nor our money back. Do not buy from them unless you want to give away free money to a sham operation.

I picked out certain black matte finish shower head and faucet that I wanted for our new master bathroom. The products all show as "in stock" however 7 DAYS after I ordered, I got an e: mail that says the items would not ship for about another 10-14 days. A week had already passed so then I was forced to either pick something else out that I didn't love OR spend another $150 and buy a higher end item. Even when I go on their website right now, that item still shows "in stock" which is misleading! I wont be ordering from here again.

This business is a joke. They sent me an $800 damaged Kohler sink, wrapped in thick plastic to cover up. Mt contractor installed it, then peeled off the plastic to discover there was a huge dent. We had to un-install the sink and Kohler had to send us a credit for Build.com to send us a new one because Build.com didn't want to deal with it. The SECOND delivery from Build.com was a damaged and already installed kitchen sink from a previous customer. I about lost it with them because they have zero quality control. We are now incredibly delayed with our construction and the customer service was useless and utterly stupid worker ants. I will never order from them again. Save your money and most importantly, TIME!

After much review, decided to buy a certain model refrigerator. Build.com web page displayed they had 12 in stock. I contacted them twice before ordering to be sure it was available. It was, they assured. Placed an order for the appliance and extended warranty. A day later, I received an email stating that they had cancelled the order for the refrigerator do to a stocking error, but would send the extended warranty.? It took 30+ minutes of telephone hold time to get thru to cancel the warranty portion of the order. Not a good company to purchase products...

My contractor recommended Build.com for our master bath remodel. We were very satisfied with the products, selection and service. When it came time for delivery of the tub, we were contacted in advance for a delivery time & date. The delivery truck arrived exactly when they were scheduled to.
The only downside to shopping online is that you can not touch/feel the quality of the products and have to trust that what you are getting is what is noted in the description and from other consumers reviewing the product. I did go to a bathroom showroom to get an idea of the products available. We were fortunate with our selections and would shop here again for future projects.

We purchased an Anzzi faucet through Build. The faucet, despite the price, is very poor quality and started leaking and failed within 9 months of install. We contacted Build and they referred us to the manufacturer. When the manufacturer was totally unreachable by email or phone, we reached out to Build again and explained the issue, we bought a product through Build and could not get a response from the manufacturer. Build reiterated that they are unwilling to do anything to assist, as it had been more than 3 months since the purchase. Their total refusal to stand behind products they sell should discourage you from shopping with them.

I included a picture of the inside of our sink cabinet. It looks like this so we can limit the amount of water that gets into and behind our sink cabinet.

Well this is not a company I would use if you need your product on time. I placed an order on 7/8/17 was told it would ship in 5 days. Its now the 21st. No door hardware.
They said it was the factory. I called Emtek direct. Could not find my order. Called Build.com back to get the purchase order they used with Emtek to see what the hold up is. I was then told they do not order direct from Emtek but some other sub standard warehouse. I was also told it might ship on 8/1. In the meantime, I have 2 holes in each door waiting for hardware. They said they could not do anything for me.