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CanvasChamp has a rating of 3.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.
I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!
I ordered a collage canvas for my Grandson 1st birthday. I put all the pictures in the places where I wanted them. I also checked that I did not want a border on the collage. I also paid extra for the personal review of the canvas. I then received an email asking me to review the canvas. It had white borders around each picture and one of the pictures was off center. I tried to reply off of that email but couldn't do it. I had to send them a separate email asking them to center the one picture and to take off all the borders. I got back a reply from them stating that I had ordered with borders and they said they would try to center the picture. I replied back to please take off the borders. Just got my canvas and there are borders all over the place and the picture I asked them to center the top of my grandsons head cut off! I am so disappointed in this whole process! What a waste of money! The only thing good was that it was wrapped good for shipping.
Please don't waste your time or your money on this service! Had I seen the reviews before I ordered I NEVER would have given them my money. I placed an order on May 3rd, it was an order of a photo puzzle for my nephew's birthday and smaller canvas prints for my mother for mothers day. I knew the prints would not come in time but I didn't receive anything until 3 weeks later. Part of that was understandable because of the COVID-19 crisis, but I only received the puzzle print. It is now June 9th and I haven't received a single one of the print that I ordered for my mom. They have changed me already for the items. I have now had to email customer service several times and they STILL acted like they have no idea at first! I never worked with such terrible service and customer service.
The only issue that I had was that the prints were to be delivered on Monday. When FEDEX stopped to deliver the package, no one was home to sign for the delivery. I uploaded my signature, so I thought FEDEX would deliver the next day. They would not attempt to redeliver my package. I had to go to the FEDEX facility to pick up my package later in the week. Other than that, my experience was a great one.
My blanket looks horrible I wanna cry, I waited almost 2 weeks when I was told the order would be next day shipping, one week went by MY ORDER WAS DELAYED just for it to get here and all the pictures and words are blurry asf I am so unsatisfied with this I will never order from there again
Hello Milani,
We are extremely sorry for the blanktes, this certainly is not the quality of product we want our customer's to have as we strive for 100% customer satisfaction. Please email on daniel@canvaschamp.com your order number so we can investigate this on immediate basis.
Regards
Canvaschamp
I order a picture on metal and order the hangers with it. They did not send me the hanger and I reached out to them and they wanted a picture of the back and uploaded to them before they would provide. I explained it was a Christmas gift and already wrapped… they said sorry tgey couldn't help me. Poor customer service
Hey Carrie,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Prints continue to be out of square. Poor quality between photos and borders. I think you need serious quality control to become a first rate company.
Hey Michael,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Loved how the canvases are priced. Shipping was a little long but understandable since it's coming from overseas. I was happy with the overall print quality.
Hello Robert M
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
Overall a good experience. The first canvas came damaged. They replaced it with no hesitation. The second canvas looked great. Will use them for future prints.
Hello Lisa Q
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
I cannot explain how bad this company are. Refer to the photos below, every print is damaged, they are cheap and falling apart. I have gone to paypal to lodge a dispute.
Tip for consumers:
Beware, don't use! You have been warned.
Products used:
Acrylic prints
Hey Michael,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Awesome service, quality of work, and price. I took a valuable painting in to have custom framed, and they worked with me to get the perfect match based on other materials and colors in my house.
Dear Fazio, Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I was lured in by a coupon (FROM THERE WEBSITE) that was supposed to take 60% off of my order. That would have made buying from them the cheapest option by far! So I made the mistake of going with them. Never before in my life has a website ever not honored a coupon, especially not one that they offered directly form their website. Ultimately I was charged the full amount minus $. 01 for the coupon. Customer service refused to accept that there was any error in their system even though 60% of $100+ is certainly not anywhere near $. 01.
I was called a liar by their phone customer service team. Ignored by their email customer service team. And now here I am, 2 weeks later. The package was supposed to arrive last Friday and yet it has not even shipped. I am getting nowhere with any of their customer service.
THIS IS THE WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD!
Made an order on 9th April and paid for expedited service to arrive by 16th April. It is a gift for a loved one on their birthday which is on the 16th. Website says printing is completed within 24-48hours and is shipped. Today is the 14th and no shipment yet and when I make inquiries I get blanket responses. I got a fedex notification that the product should arrive on the 19th once they receive it, which they haven't.
The company is shipping from India. Wow. Had I known this I wouldn't have placed the order in the first place. So far very bad experience.
Tip for consumers:
They ship from India so their timelines as indicated on the website are false
Hey Joy,
I apologize for the inconvenience caused to you.
We are known to deliver the packages by the given turnaround time, I can see that your order was delayed.
I completely understand your disappointment in the brand as it ruined your loved one's special day.
Please share your order details at matt@canvaschamp.com for me to review and assist you better in this regard. I will ensure that you are compensated for our mistakes.
I will also ensure that we make it up to you for this delay in order to restore your faith in the brand.
We have three production units in the States, India, and the UK. You can review all the details by visiting our website's About Us page.
Once again, please accept my sincere apologies for all the inconvenience caused to you, and please be assured that I will ensure that you will never face this issue with us.
Warm Regards,
Matthew P
Canvas Champ
This company is terrible. They messed up on multiple pictures and finally they told me they would give me a refund on one of them. They gave me 10 dollars on a 300 dollar order. THEY ARE A SCAM WEBSITE. DO NOT USE THEM. There customer service is terrible and no one can communicate properly. Please say safe.
Tip for consumers:
PLEASE DONT THE REVIEWS ARE ALL FAKE!
Products used:
canvas
Hey Cooney,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Ordering, laying out my personalization and placing the order was super easy.
Merchandise was delivered flawlessly.
Would definitely recommend and use again.
Products used:
Personalized pillow given as a gift
Hi Deb,
Thank you very much for your positive review. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I have ordered from Canvas Champ numerous times. My most recent order consisted of canvas and metal prints ranging from 12" x 12" to 24" x 36", including several custom sizes for panoramic landscapes. I also ordered a large photo blanket for a gift.
When the order arrived, two of the items—a metal print and large canvas—had noticeable flaws which had escaped CC's quality control the first time around. I sent pictures documenting the flaws and they were reprinted and sent to me promptly, this time both perfect.
The blanket had not been shipped with the canvas and metal prints the first time around. Upon investigation, CC concurred and sent me the blanket separately. Its quality exceeded my expectations, much plusher and nicer than I was expecting. Well done, CC!
I might have settled on 4 stars, in view of the mishaps; however, the test of a company isn't always getting it right the first time and every time, because we're human and mistakes are inevitable. The real test, in my view, is how a company responds in these types of situations, when a mistake has been made, and on this basis, the 5-star review is warranted.
Products used:
Metal and canvas prints, photo blanket
Hello Rod,
We are very thankful to you for the review, we all agree what you have written as we are human beigns and as a business we want our customer's to be 100% satisfied with our product. We are once again happy to have customer's like you because your feedback motivates us to deliver the best of us.
Regards
Canvaschamp
I RECOMMEND AND USE YOUR SITE FROM LONG TIME AND I'M GLAD THAT EVERYTHING WITH MY LAST ORDER FINISH WELL AND I AM SATISFIED. WE CONTACT TWO WEEKS AGO FOR ONE BIG ORDER, AND THEY SEND US ALL CANVAS IN 10 DAYS WITH REALLY GREAT QUALITY. WE ARE HAPPY AND WE KEEP WORKING WITH THEM!
Dear Rose,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards
Portrait of Couple who lives in a small town in Alaska - Fairly remote.
Arrived in good condition, in reasonable time.
Unexpected and greatly appreciated.
Everybody on your side done great...
Hello Larry,
Thank you so much for the review, it means a lot coming from our customers and it motivates our team to deliver quality in a timely manner.
Regards
Canvaschamp
I ordered a canvas and mousepad the first week of October. NEVER received the package. Now they expect ME to track it down … I did receive an email from a representative in INDIA telling me to locate the package and pick it up! It was held up in Texas and Memphis for weeks! I live in Michigan! NEVER, NEVER, AGAIN! Buy locally! I STILL don't have the merchandise! I have to find it and pick it up!
Hi Kathleen,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
UPDATE 4/8/22: I will give this company an "A" for making things right. The damaged (bent) metal print was redone and packaged so well it took me ten minutes and some elbow grease to get it open. (See the first three photos below) The print is perfect, though I still don't like the hanging attachments on the back. All that being said, for this product, in the future I will look elsewhere, even if it costs a little more.
ORIGINAL REVIEW:
I will not use this company again. I have ordered two different metal prints, and both arrived damaged because of extremely poor packaging.
They wrap the print in one layer of thin foam packing material, then "package" it with two pieces of thin fiberboard (cardboard, basically) that is slightly larger than the print. This "board" is a little over 1/16" thick. There is NO corner protection for the print. They use shrink wrap all around to hold together the two pieces of fiberboard.
The first print I ordered came with one corner bent (curled up). The second one came bent in the center because both pieces of fiberboard had broken in half.
Tip for consumers:
You get what you pay for. The prices are very good, but the quality of the product leaves much to be desired. Metal prints come with four blocks of white painted wood, two of which have holes drilled in them for hanging the print. It's not a "finished look" from the side. Their packaging is horrible. Two different orders arrived damaged because of flimsy packaging.
UPDATE 4/08/22: They reprinted the metal image for free, and packaged it VERY carefully. It arrived in perfect condition.
Products used:
metal print
Hey Ellen,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Overall the product image quality was better than expected, but I was disappointed when my order was days late after Christmas when I paid for the express shipping and was suppose to have the items a few days before Christmas
Hi Justin,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
Inconsistent quality of products. Some of the frames made with thin cardboard and painted to look like wood. I bought from them 5 times but I don't think I'll buy anything from them again.
Hey Edmond,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I swear I clicked "black floating frame" but it came unframed. I love their work and have ordered 8 canvas prints since February. I just make sure the frame has been clicked! Lesson learned!
Hello Nick J
We apologize for the inconvinence caused, we request our customers to make sure of their selection that is why on the shopping cart page also we give a summary of the order placed.
Canvaschamp
Ordered 2 photo canvases. Both look terrific. Ordered a 25 piece puzzle and LOVE IT! The pieces are sturdy and fit well together. This was a perfect gift for a bright 4 year old!
Hi Paul,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
First time, hopefully more after order received. Was late by three days, but worth the wait. Address was correct but needed access. Next time will be on time. Thanks for quality and good price!
Quality and shipping time was great, I just wish I would've known beforehand that I had to have a signature to collect my package, as I work a 8-5 and it is hard for me to have someone there to sign for it.
Hello Hannah,
Thank you for sharing your feedback with us, we apologize for any inconvinence caused to you. We do request signature at the time of delivery becuase to avoid any loss of package as in past we have received multiple complaints from customers of the loss of package.
Warm regards
Canvaschamp
The image and the finish that came back was so different from what I submitted it was indeed unrecognizable. Never use these guys again and probably never see a refund.
Products used:
Canvas print
Hey Bary,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Gain trust and grow your business with customer reviews.
Hi Stacy,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review. We will share your concern with the shipping team so that it doesn't happen in future again.
Regards
Canvaschamp