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CanvasChamp has a rating of 3.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.
I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!
I ordered a collage canvas for my Grandson 1st birthday. I put all the pictures in the places where I wanted them. I also checked that I did not want a border on the collage. I also paid extra for the personal review of the canvas. I then received an email asking me to review the canvas. It had white borders around each picture and one of the pictures was off center. I tried to reply off of that email but couldn't do it. I had to send them a separate email asking them to center the one picture and to take off all the borders. I got back a reply from them stating that I had ordered with borders and they said they would try to center the picture. I replied back to please take off the borders. Just got my canvas and there are borders all over the place and the picture I asked them to center the top of my grandsons head cut off! I am so disappointed in this whole process! What a waste of money! The only thing good was that it was wrapped good for shipping.
The whole process was easy - I appreciated the flexibility to customize my order. My canvas art arrived quickly, was of excellent quality and was a great value for the money.
Thank you very much for the positive feedback, it really means a lot coming from our customers. We are glad that you like our products & prices.
Regards
Canvaschamp
It was my first time ordering from Canvaschamp I was soo excited but my all excitement went away soon. I ordered some photo prints on 16 june 2021 and it was to be delivered by 29 june 2021. When I checked the status of delivery with my tracking number. First of all they chosed DTDC courier service which is yet another poor courier service. And the status showed RTO as CIR done but the order never reached me neither the courier service contacted me nor i cancelled the order... After that I went for the customer service and they said they would put my concern to the DTDC team... Now what... I wanted by order by 29 june and According to the DTDC tracking system it says RTO. Now what?!
It was first time and after some reviews from other people about the service and courier system I am really worried about my order. Still I want to remain respectful to everyone. If the Canvaschamp team would read this please resolve my issue without any further inconvenience.
I am going to wait till July that's it.
Also I have given 2 stars because I am not sure about the quality of my photo prints that I ordered. But service wise This was my not so good experience.
Hey Arya,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.
We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now. We are also facing lockdown effects which are causing massive delays in delivery. Please share your order details at matt@canvaschamp.com.
Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.
Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
This is my second order. I would not have placed a second order if the first order was sub-par. I expect to be completely satisfied again. Try these guys, you'll be satisfied.
My canvas photo arrived quickly, it is nice and clear, beautifully done, and the free canvas was just as beautiful and clear. I am so happy with my purchase.
Hi Eileen,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
This company is so easy to work with. There products are top notch and customer service is excellent. Not to mention the cost of the products are very reasonable!
Hi Linnzi,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
It is a beautiful, priceless memory and I love it. I gave it to my daughter and her family for their favorite dog that just passed away and it was so heartfelt and touching.
Hello Tammy,
Sorry to hear about the loss of your daughter's family dog. We are glad that we were able to help you preserve the memoty in the form of the print and your daughter and her family liked it.
Regards
Canvaschamp
I have just wasted an hour trying to get one simple order. I was mislead that a purchase over 69$ was free delivery and when I noticed before checking out that they have charged me. I reached out, NO SOLUTION quick version. After another 20-30 min. "the manager" Brian O Connell did nothing but waste more of my time and tell me after you make this order (and pay shipping that I am not suppose to) he will reimburse me after I spend and only if I spend $1500 on my next order. YOU GOT THAT $1500. This is $19 delivery. I am a business. I am writing this because to disrespect customers this way and do misleading information like this IS TERRIBLE. The worst THE DO NOT CARE. BOO. I didn't even get the product. So I can not tell you about that. Good luck and red the small print. Than he read it and laughed said thanks for the review. This is just a continuous ignorance of management. The lack of respect for the customer. Brian needs to let the OWNERS know the money they are losing because of his lack of management skills.
Products used:
NONE . story all in my review
Hi Yard,
We apologize for your first experience with canvas champ, We believe in 100% quality and customer satisfaction, Please do contact on Mac@canvaschamp.com so we can sort things out and give you the service we are known for to make your rating change from 1 Star to 5 Star.
Best Wishes
Mac
Canvas Champ
This is my second purchase. The first for me, the second for my daughter. We both had pets that passed away. CanvasChamp offered a way to see them again and forever! Thanks CanvasChamp!
Hi Nancy,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
The picture turned out great, however the packaging is told crap. Also, I ordered the dust cover for the back with hanging hardware it came with stand up hardware attached to the back.
Hi Deborah,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
Extremely happy with picture, looks even better than I anticipated. Their service was really awesome. I really loved their service. Thank you so much.
Hi Kat,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I ordered 4 metal prints for a great price & also got a free canvas. They all came wrapped very well. I got shipment notifications. They all look great, just as I ordered!
Products used:
4 metal prints & 1 canvas
Hello Teresa,
Thank you very much for sharing your experience about us and we assure you that we will keep giving our customers 100% satisfaction from our end.
Regards
Canvaschamp
I now have a couple of photos preserved on canvas of my granddaughter. Good quality for the cost. Shipping took a bit of time. Did not have the pictures on time for Christmas.
Hi Mark,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I used this company and I'm so disappointed. I was unaware that 2 of my canvases were going to be very small and as well as 2 of my pictures the to of the heads were cut off.
Dear Melinda,
Firstly, we sincerely apologize for the experience you had, which is something you cannot expect from us. We have a 100% customer satisfaction policy, under which I am ready to provide you with a solution of your choice. Please contact me by email at mike@canvaschamp.com. I assure you of a favorable solution, at the earliest. Have a wonderful day!
Warm regards,
Canvas Champ
Ordering was easy and the product was in excellent condition. The shipping container was damaged, but the product was sealed in airtight heavy plastic packaging! Thank you! I WILL order again!
Hello Cindy,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
1st the website was very easy to use and I appreciated the ability to see the mock-up of the canvas I was creating. The canvas was on time and made a great impression on the receiver. Thank you!
Hi Kelly,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Customer service is great, quality of canvas' not great. Not terrible but quality of some images were blurry and a few of my canvas' were ripped on the top corners.
Hi Cristen,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
Excellent service with excellent product at the end.Im really happy with their service.Their product was very good and looks awesome.Thanks for the service.
Hi Chantal,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Nice quality for the price. This is not gallery quality, but for the price it is nice.
The impressive part is how FAST they ship from India to the US.
Recommended.
Hello Peter,
Thank you for sharing your feedback with us, we use various delivery partners so that our customers can get their products in time.
Regards
Canvaschamp
I ordered a few metal prints...the first ones came with a few imperfections and scratches but they remade them and reshaped them and they were much better.
Thank you very much for the positive feedback, it really means a lot coming from our customers. We always strive for 100% customer satisfaction.
Regards
Canvaschamp
I ordered 39 pictures because I wanted a 3x5 size and a white border. I thought I ordered a white border, but apparently, it defaulted to RED (the border is thin-about an 1/8"). Ok, no problem, because they were for a valentines/engagement party this Saturday and I should have double-checked the color. BUT, THE QUALITY IS AWFUL! Almost every picture is DARK, at least a few shades darker than the original. I have reordered 4x6's with no border from Walgreens. Disappointing.
Hey Julie,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Total waste of money. Worst website. Uploaded high res images but print is very very dull. Didnt expect this from such a reputed company. Better to take photos print from a local shop. Pathetic.
Great clarity and color to the print medium used: metallic.
It was shipped in a careful way also. The stickie mounts I did not trust.
I framed the print instead.
Hi Charles,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
The pictures were great quality other than 2 of them. Where on line the pictures were clear to see but when arrived they were so dark couldn't make out what the picture was
Hello Sherry,
We apologize for the inconvinence caused, please share us the images of the prints you have received and your order number so we can have our quality team check it and revert back to you. Please email it to cs@canvaschamp.com so we can assist you further.
Regards
Canvaschamp
These are being printed and shipped in India. Takes forever to arrive. They also tack on a bunch of fees to get a decent product.
Products used:
Prints
Dear Joey,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Gain trust and grow your business with customer reviews.
Hi Marie,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ