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CanvasChamp has a rating of 3.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.
I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!
I ordered a collage canvas for my Grandson 1st birthday. I put all the pictures in the places where I wanted them. I also checked that I did not want a border on the collage. I also paid extra for the personal review of the canvas. I then received an email asking me to review the canvas. It had white borders around each picture and one of the pictures was off center. I tried to reply off of that email but couldn't do it. I had to send them a separate email asking them to center the one picture and to take off all the borders. I got back a reply from them stating that I had ordered with borders and they said they would try to center the picture. I replied back to please take off the borders. Just got my canvas and there are borders all over the place and the picture I asked them to center the top of my grandsons head cut off! I am so disappointed in this whole process! What a waste of money! The only thing good was that it was wrapped good for shipping.
I am writing to express my profound disappointment and frustration regarding the recent purchase I made from Canvaschamp. I feel compelled to bring to your attention the numerous issues I encountered to prevent others from experiencing a similar ordeal.
Firstly, I would like to emphasize that I purchased an acrylic picture from this company, investing close to two hundred USD. The photograph I provided was taken by a professional photographer at a high resolution, with the expectation of receiving a product that reflects the original image's quality. Regrettably, the product I received not only failed to meet my expectations but was also of substandard quality. It displayed noticeable defects and, astonishingly, even contained additional lines that were not present in the original picture. Such discrepancies are unacceptable and significantly tarnish the integrity of their product offerings.
Equally disheartening was the lack of responsiveness and unprofessionalism demonstrated by their customer service team. I made several attempts to seek assistance through live chat, phone calls, and emails, all of which proved fruitless. The absence of any meaningful communication left me feeling neglected and frustrated. It was only after exhausting all options that I reluctantly resorted to opening a dispute with PayPal, a process that proved to be arduous and time-consuming.
Based on my experience, I would like to offer two recommendations to potential customers. Firstly, I urge individuals to consider alternative companies that may offer superior products, even if it means incurring higher costs. Secondly, if one chooses to proceed with your company despite my reservations, I strongly advise against utilizing PayPal as a payment method. Instead, I suggest opting for a credit card payment, as it offers greater flexibility for dispute resolution. Regrettably, PayPal's customer service proved to be woefully inadequate and failed to meet even the most basic expectations.
In sharing my experience, I hope to prevent others from enduring the same disappointment and financial burden.
As the title says; "Save your money and run away"
I have had numeous of my photos printed on canvas and your company did a great job.
I will use you again.
Hi Michael,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Got a free 11x14 canvas photo print as a birthday gift, only had to pay shipping. I love it! Thank you CanvasChamp!
Belated Happy Birthday Aline! We are glad that we were able to get this offer to you in time & you loved it. We want our customers to love our product not just like it.
Regards
Canvaschamp
The Canvas Champ website is extremely easy to use and the prices are great. I can't wait to receive my second order. It's a surprise gift for my wife
Dear Jacob,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I have ordered items from this company twice and have had bad experiences both times. The first time was over 3 years ago. I ordered canvases for a paint and sip event and paid for express shipping. The order was completely done and shipped, and then it was stuck in India for a week! Just sitting. I had to call them over 10 times to get the item to move. The items did end up coming THE MORNING OF THE EVENT. I had already began drawing up canvases for the event myself since I wasn't convinced the canvases would arrive in time. They were supposed to be here 2 weeks before. Awful experience. So this time around, it's been a few years and I was hoping they had made some significant upgrades to their service, but I am once again not satisfied with the customer service. I ordered canvases again for another event and had to approve proofs before they can be shipped. The first proofs were available within a couple hours of ordering. But one of the images was completely off center and too large for the canvas. I requested it to be placed back the way they were when I submitted them on the website and have had to call 3 times already to get them to fix the picture and send another proof. The last time I called and asked to speak to a supervisor and they told me that the supervisor is sick so he's on LEAVE! How do you run an entire company with no one being in charge of making sure things get done? I FINALLY got the proof after a couple days so now I'm just waiting to see if they'll actually get it to me in time this time. I have paid for express shipping YET AGAIN so we'll see if they actually send it. Either way, I'm done with this company. The canvases are cheap but the stress is not worth it at all.
Products used:
Canvases
Hello Erin,
We are extremely sorry for the experience, certainly this is not the level of service we want our customers to experience. Please share your order number and concern to daniel@canvaschamp.com and we assure you that we will get this resolved and appropriate feedback will be shared with the concerned team. Canvaschamp believes in providing it's customer 100% satisfaction for our products and we are dedicated to do that.
Regards
Canvaschamp
Easy Peezy to place an order. Delivery was prompt and the items were packaged well and arrived in perfect condition.
Thank you very much Robert for the positive feedback, it really means a lot coming from our customers.
Regards
Canvaschamp
Faces are cut half in prints. Are you people gone mad? Where is professiomlism. Will never refer anyone at all.
I ordered from them a canvas brown and gold framed, and I got a gorgeous piece of art back. I love it! The frame doesn't look cheap. Great job!
Tip for consumers:
They should have close up pictures of their frames, to show the details. I was afraid of how it would look at the end, but I took the risk. Also they have only one option for wood and gold frame, and only one of the gold frame. The quality of the frame pictures in their website is very bad, but I'm glad that I made that order, because it is beautiful.
Products used:
Framed canvas, my own picture
This is the 3rd time I've ordered! Excellent quality, both canvas & wood! Fast shipping & extremely well packaged!
Hi Michelle,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I've ordered several prints of some of my favorite pictures from my camera roll. They look great arrive fast and an unbeatable price.
Products used:
Canvas prints
Hello Theodore,
Thank you! For taking time to share your experience about us, it means a lot to us and canvaschamp believes in 100% customer satisfaction.
Regards
Canvaschamp
I've used Canvas Champ for years and they were great. Last year I ordered a plaque and they printed it so the edge was cut off. I contacted them and they re-did it, so it took some time (everything ships from somewhere overseas and you have to sign for it when FedEx brings it, so delivery is kind of a hassle, too), but I did get it at least. This year, I ordered 2 photo pillows and the quality was AWFUL. The pillows are thin and cheap. The fabric is reminiscent of 1974 leisure suit. SO cheesy! I also ordered bookmarks. There was stray text where there shouldn't have been and they were cut incorrectly so they were cut off and the cut-line was visible. I pointed these errors out, sent them pictures of both issues so there was no confusion, and they printed them again. This time they were cut correctly but they still left the stray text. I'm currently fighting the battle of ignored emails trying to get them corrected, ONCE AGAIN. I also ordered a canvas that came out absolutely AWFUL! I contacted them about it and was told that the photo resolution was too low - however when designing the print, it said it was fine. I went back and forth multiple times, and finally after several requests, am supposedly getting a refund for that. Right now, my emails are being ignored. I called the 800 number hoping that would help. I got a guy who barely spoke English, understood nothing I was saying, and who I couldn't hear because of all the banging and shuffling around in the background. Needless to say, this will be the LAST time I ever use this company. Don't know what happened, but they went downhill fast! Save yourself time, money, and headaches and shop ANYWHERE else but here!
Tip for consumers:
RUN!!! Do NOT use this company!
Dear Amy,
Thank you for sharing your feedback with us so we can get a chance to improve your experience, and if there's an error in your order, we will surely rectify it. Please rest assured.
We have a 100% customer satisfaction policy, under which we want some more information from you so we can do the needful at the earliest. For that, please connect with us via email at mike@canvaschamp.com with your order number in the subject line. We are eager to hear from you soon. Have a wonderful day!
Warm regards,
Canvas Champ
CanvasChamp ordering process was easy, with a timely turnaround from placing the order to delivery. I love the quality of the canvas prints.
Hello GigiAnna,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
Everything was great! Fast service and good quality. I love the shipping package. It was very secure to protect pictures. Very happy customer
Hello Robin,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
Quality and fast service was great. I am very happy how the picture pillow turned out and would order again in the future.
Hi Robert,
Thank you very much for your positive review. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Item looked great and arrived earlier than promised. This is the second time I have purchased from this company and will continue to.
Hi Kathlene,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
We have two pieces that we wanted to find the perfect frames for. Mission accomplished. Top quality and a meticulous eye for detail.
Dear Richard,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Super easy and beautiful work! I can't wait to order more canvas prints plus I have passed link along to a couple friends to use them as well
Hello Heidi J
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Canvaschamp.
The stapling and screw insertion was sloppy + the edges had the picture overlap [to a different degree] when solid color edges were requested
Products used:
picture canvas print
Hey Joseph,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Everything advertised about this site is correct. Professional, courteous and product and delivery were on point.
Hi Presley B
We are so grateful for your kind words. Thanks for sharing your review with us and the community It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.
We look forward to working with you again in the future!
Best Wishes
Canvas Champ
High quality and beautiful! The canvases are exactly what I wanted. I will definitely ordering again.
Hi Janet,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Received in excellent condition and I love them! They were packaged very carefully! Prices were reasonable.
Hi Kimberly,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
This is my go to place for my Canvas Creations! Reasonable pricing, quick delivery, excellent product!
Hello Dee,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
I received the print in perfect condition, worked on it in my studio and sent it on to my customer, who loves it.
Products used:
digital print on stretched canvas
Dear Dale,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
The product I ordered and paid want delivered and no response from the customer service or the dtdc. They just steal your money
Products used:
Personalised gift for special occasion
Hey Aravind,
I apologize for the inconvenience caused to you.
Please know that exceptional customer service and 100% quality go hand-in-hand at Canvas Champ.
Please share your order details with me on my email at matt@canvaschamp.com to review and assist you further with this.
I will assure you that I will take care of this for you on the highest priority.
Once again, please accept my sincere apologies for all the inconvenience caused to you. I will share this feedback with our management team in order to improve our quality of service.
Warm Regards,
Matthew P
Canvas Champ
This makes the 4th thing I've ordered from CanvasChamp, and every single one has looked amazing, and it's always been a great experience!
Products used:
Wall art
Hi Jed,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Gain trust and grow your business with customer reviews.
Hello Josh,
We apologize for any inconvinence caused to you and if you have had a bad experience. We understand that you had sent us an image taken by a proffesional photographer, having said that sometimes the image quality might be having some issues. We do offer a proof image service in which customer can always request a image proof before the print so they can make any changes in case the image quaity is not good so did you request the proof image? We have a strict quality check however sometimes mistakes do slip by andthat is why we have a 100% replacement policy in effect so were you been offered a reprint? We are always a phone call away as well as on chat 24/7 for emails we do say to our customers that it can take 24-48 hours to respond back. Please share your order number with us so we can investigate in it and will provide you a resolution as we want you to be happy.
Regards
Canvaschamp