CanvasChamp has a rating of 3.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.
I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!
I ordered a collage canvas for my Grandson 1st birthday. I put all the pictures in the places where I wanted them. I also checked that I did not want a border on the collage. I also paid extra for the personal review of the canvas. I then received an email asking me to review the canvas. It had white borders around each picture and one of the pictures was off center. I tried to reply off of that email but couldn't do it. I had to send them a separate email asking them to center the one picture and to take off all the borders. I got back a reply from them stating that I had ordered with borders and they said they would try to center the picture. I replied back to please take off the borders. Just got my canvas and there are borders all over the place and the picture I asked them to center the top of my grandsons head cut off! I am so disappointed in this whole process! What a waste of money! The only thing good was that it was wrapped good for shipping.
The delivery was quick and the canvases as promised. The floral trio looks great above my large tv set.
Love this company and they are doing a great job and always arrived safe and nice packaging, highly recommended!
Hi Chyna,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I absolutely love these products. I use CanvasChamp for all my wrap needs. Thank you for an awesome product.
Hi Randy,
Thank you very much for your positive review. It matters a lot to us. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Ordered a large canvas of a favorite photo; item came in earlier than expected and in as advertised condition...perfect.
Hello Gary,
Thank you for sharing your review with us, we deliver our products in the set timeframe as we believe in 100% customer satisfaction which begins from the moment you place the order.
Regards
Canvaschamp
The prices were definitely much better than expected and the quality was great. We received the order very quickly.
Hi Bucky,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I was having trouble getting the image I wanted to fit the entire pillow on their website so I called and was instructed to make the purchase and to just add a comment stating I wanted the entire photo on the pillow. Cool. So I did. They got back to me pretty fast and said they'd send a preview of the pillow before sending it off. I got the preview but it looked like how I had it on their site so I once again explained to them I wanted the entire headshot of the women in the photo on the pillow without cutting anything off. I was ok if they shrunk the photo to make it fit.
I later get a email from them saying my pillow was done? But no preview. I called the number on the website and once again explained that I wanted the entire headshot of the women in the photo on the pillow. I was told they could not do that but they ensured I'd like the finished product…. I would not have made the initial purchase of the pillow if I knew that in the first place…but I said ok
I got the damn thing yesterday…first I called to complain they gave me a blank pillow…not realizing the image was on the case not the actual pillow…I could've sworn there was an option to either put the image on a pillow case or the actual pillow and I could've sworn I checked pillow.
Anyway, the image on the pillow looks like it was just blown up to fit the entire pillow yet was still cropped off at the top and bottom…. I also noticed a scuff mark on the side.
Mind you, the photo of the women was a friend's mom who passed away earlier this year and this pillow was supposed to be a Christmas gift….
I emailed them and still haven't gotten a response.
Thank you so much
I just want my money back
Tip for consumers:
Go else where
Hey Ashley,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your concern with me at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Issue 1--The white color had a hint of blue on my (red, white and blue) Texas flag art, so I ended up having to paint over the white area of the flag.
Issue 2--Shipment was finally received after approximately four times of trying to reschedule the delivery. The delivery requires a signature (which is not a bad idea) but it makes you have to be in the home at the exact moment of the delivery, which makes it difficult because it's impossible to know when the driver is going to show up. I rescheduled online, I contacted FedEx a few times, and contacted Canvas Champ's customer service on a couple of occasions trying to let them know not to deliver while I was out of town but all efforts failed. The local FedEx person explained that there was nothing they could do to coordinate with me (the receiver) because their contract with Canvas Champ requires they make 3 attempts to deliver so they cannot change anything about the delivery...fortunately for me, I did make it back to town for the 3rd attempt and did receive my package but I did not know about Canvas Champs delivery rule. I spent several hours on phone calls, holding etc trying to make a reasonable change to avoid unnecessary attempts by the driver and I wanted to receive my package.
My point in sharing this information is for Canvas Champ to possibly identify options for the customer to request a delivery date change since the order requires a signature. During my last email communication with customer service, I saw where FedEx notified and in turn they notified the driver to deliver without a signature (however, I was already back in town & could sign)...so everything did work out.
See outline of the issue below:
When I receive my notice from FedEx that my order will be delivered on a specific date & it will require a signature. Then I notice that the date for the delivery is a time that I'm out of town for a few days...what can I do to coordinate that delivery for when I return and avoid the FedEx delivery guy from going out to my home unnecessarily? Who should I contact and provide phone number as well as email.
Hello G S,
We apologize for any inconvinence caused, in case you have any issues with the print simply write back to us on cs@canvaschamp.com with the images attached of the defective/damaged prints received with your order number. We have a 100% replacement policy because we believe in customer satisfaction. As for Fedex in case you are leaving town do let us know in advance so we can get the package hold or get the signature waived off as it becomes little difficult for us after 2 attempts. You can connect with us on call or online chat using our website. We are just a click away.
Canvaschamp
Was able to create the one I wanted along with size. The delivery was quick and was notified so it went well too.
Hello Kat T
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
The pictures are great, however there are noticeable wrinkles in the canvases where they were not pulled tight enough around the wood frame
Hi Brittany,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
This is the third time I have ordered from Canvas Champ. I am very pleased with the outcome. I highly recommend their service!
Hello Polly,
Thank you for the review, it means a lot coming from our customers especially when it is a repeated customer. We assure you that we will maintian the same level of quality & service in the future also for all our customers.
Regards
Canvaschamp
Picture is fine and canvas is appropriate to price paid. However the frame is not square, so I cannot hang it as is.
Patsy we appologize for the inconvinence caused, we regret that the frame you received is not square. Have you emailed us about it if not please share the images of the frame you have received on cs@canvaschamp.com. We want our customer's to be happy and we alway go the extra mile for it, once again we request you to share the images on the email shared so we can assist you and get this resolved.
Regards
Canvaschamp
I was very pleased with my order and it arrived in a timely manner. I will definitely order again in the near future.
Thank you very much Abby for the positive feedback, it really means a lot coming from our customers. We assure you that we will maintain the samel level of quality for all our customers.
Regards
Canvaschamp
I only occasionally write reviews and I think they are pretty reasonable but this is such a bad company to use for making a photo collage, I had to let people know... I bought a Groupon for Canvaschamp for the purpose of assembling a canvas photo collage. It offered up to 20 pictures in the size template that I selected. I uploaded several photos, placed them where I wanted them but when I came back to the project and they were gone. I did this three times thinking I just didn't properly save it. Guess What? After spending quite a bit of time with the online chat person I discovered you cannot save them. In other words if you have 20 pictures, you better have exactly the ones (no swapping out)you want! This time I was prepared with all the photos. I placed one in the template but then decided to switch the placement. Guess what again? Once you place a photo in the template you can not click and drag it to another spot or swap it with another picture! I called again. This time I asked if the resolution of the photos looked acceptable. They told me how to check the dots per inch and said that since I had cropped and edited them before uploading them it compromised the DPI. They said normally you just send your filled in template with the photos unedited and they will crop them? I asked how would they know if I wanted to have a person cropped out of a picture? They told me that I could email them about each of the 20 photos and explain how I wanted them cropped. Are you kidding me? I asked to speak to the manager. I was calling India. The manager didn't come in until noon the next day. Maybe these people put out an okay product if there is just one photo but I will never know. I got my money back from Groupon and went with Collage.com. colllage.com is fantastic The site is user friendly, works the way it should have they have great, great customer service. Enough said. After I get my canvas collage I will be submitting a great review for their website.
Amazing company. Loved their service, They provide exceptional customer support service. Highly recommended
Great quality. Fast delivery. Excellent communication. Would recommend.Thanks for the amazing service would
Dear Customer,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5 -star.
Thank you again.
Regards,
Canvas Champ.
Hi Crystal,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Canvas turned out great. Wanted the 1" canvas editing the order was not possible is my only complaint.
Hello Jason,
Weapologize that you faced issues while placing the order, we have an option for proof request where you can place a requset at the time of ordering.
Regards
Canvaschamp
Received my canvas and it looks great. The checkout process and delivery was fast and easy. Highly recommended.
Hello Kyle
Thank you very much for the positive feedback, it really means a lot coming from our customers.
Regards
Canvaschamp
I received my canvas prints the quality was poor. I was sadly disappointed as they were a gift.They went in the trash.
Hey Ruta,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Not quite as good as my last order. The color was a little off. I ordered the wrong size so that part was my fault.
Hi Ina,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.
Regards,
Canvas Champ
I ordered a triset canvas photo print from Canvas champ and it is substandard to Australian standards. Overall quality is poor.
James
I would recommend this company as they have very great service and policy returns just in case anything is wrong.
Dear Fred,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Very impressed with the quality and workmanship. I highly recommend this company for your canvas needs
Tip for consumers:
Nothing
Products used:
Canvas
Dear Concerned,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Received my canvas print and delighted with the quality of the print and frame. An excellent product but delivery was slow.
Hello Nicholas,
We apologoize for the delay in delivery, once we ship out the package we have limited control on the package. We will ensure that this does not get repeated.
Regards
Canvaschamp
I am really impressed with the beauty of the canvas received. All the colors are so beautiful. I just love it!
Hi Jenna R
We are so grateful for your kind words. Thanks for sharing your review with us and the community It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.
We look forward to working with you again in the future!
Best Wishes
Canvas Champ
Hello Valena,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp