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CanvasChamp has a rating of 3.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.
I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!
I ordered a collage canvas for my Grandson 1st birthday. I put all the pictures in the places where I wanted them. I also checked that I did not want a border on the collage. I also paid extra for the personal review of the canvas. I then received an email asking me to review the canvas. It had white borders around each picture and one of the pictures was off center. I tried to reply off of that email but couldn't do it. I had to send them a separate email asking them to center the one picture and to take off all the borders. I got back a reply from them stating that I had ordered with borders and they said they would try to center the picture. I replied back to please take off the borders. Just got my canvas and there are borders all over the place and the picture I asked them to center the top of my grandsons head cut off! I am so disappointed in this whole process! What a waste of money! The only thing good was that it was wrapped good for shipping.
We ordered multiple LARGE 40"x40" canvases and they came quickly and well-packaged. High quality and we are very pleased! Will order from here again!
The canvas had a blue hue tint to it & wasn't true to color. I called customer service & they were very eager to send a replacement.
Hey Rebecca,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Not the greatest. My canvas' didnt turn out good. The heads were cut off and it did not look good. I was disappointed.
Hello Paige,
Thank for sharing your feeback with us, please share your registered email with us along with your order number and we will try to assist you.
Regards
Canvaschamp
Doesn't look good with the picture not straight. This is not the Cancas Champ standard that I expect or experienced with past purchases.
Hey Peter,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
I love all the products that I have ordered from Canvas Champ, They are great quality and they really arrive fast!
Products used:
An umbrella, several canvases, photo tiles, coasters, pillows
You all always do a great job. I have order several times and the quality is great. I have just got a new grandbaby and will be ordering soon.
Hello Shelly,
We are glad that you liked our product and we appreciate you givng your valuable time top post the review.
Regards
Canvaschamp
Always get great quality products and the best prices. Have been a long time customer of CanvasChamp and have neer been disappointed!
Hi Peg,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I have now ordered ten 16 X 20 prints.
ALL of them are 15 3/4 X 19 3/4 inches.
They will NOT fit into a 16 X 20 frame.
Hi Dan,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
This was a gift and the recipient loved it! Ordering was easy, uploaded the picture and followed the prompts. Would definitely order again.
Hi Carolyn,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
Ordered an 8x10 and finished product was 7.5 x 9.5. Product quality was ok, just not the size ordered.
Hey Jim,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
The upload of the images was easy the prints I have received were great and the service was fast thank for the good work and fast return
Hello Stefano
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
Awesome job on the picture of my grandkids! I'm a repeat customer, and will continue to do business with you!
Hi Mitchell,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
The large canvas wasn't properly protected for shipment. Smashed corner and hole in backer board. Otherwise very please
Thank god yall actually sell decent canvases for cheap, Website is user friendly with great quality!
Dear Russell,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
My order is supposed to arrive at Dec 27th but I'm still not received the shipment nor any further notices.
Tip for consumers:
Avoid online shopping sites using FedEx if you don't want a headache.
Products used:
Aprons
Hi Jake,
First, we sincerely apologize for the delay in delivery. Please be aware that once the package is handed over to the FedEx team, we do not have control over the movement of the shipment. Please connect with us for more information, and we assure you that you'll get a proper answer to your queries. Kindly connect with me directly at mike@canvaschamp.com and will do the needful.
Kind regards,
Canvas Champ
The Team was very helpful, My niece loved the Canvas,Every canvas I have purchased from them turned out "Excellent" Thank You!
Hello Darlene
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
Extremely easy website to upload and order. My end product was PERFECT and exceeded my expectations. Will definitely order from ya'll again.
Hi Stella,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
After reading my review I was contacted by Canvas Champ rep to let me know payment is being refunded.
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.
Regards,
Canvas Champ.
They tried 3 times to reproduce a photo and each time it turned out so dark it last all content and color. Even sent them a picture of what I saw (and wanted) off my desktop screen compared to the first one they sent. I want a refund from the first one they sent, they assured me the next one would be better. Same each time. They now refuse to refund even after I offered prof of destruction.
Tip for consumers:
They don't seem to care about picture quality or contrast.
Products used:
None
Got my Art Printed on Tote Bags and Bookmarks. Good quality Printing and Delivered on time. Tks for the Service and the Reward Points
Products used:
Tote Bags, Bookmarks
Dear Sumi,
Thank you very much for your positive review, it matters a lot to us. We will continue giving such products and services consistently and with an assurance of 100% customer satisfaction.
Warm regards,
Canvas Champ
Lousy experience, delivered 3 weeks after the guaranteed delivery date. The only reason this is 2 stars and not 1 is that I haven't had a chance to open the puzzle and put it together so I don't know the quality of the product, only the quality of the customer service which was crap. I ordered a custom puzzle of one of my father's photographs for Christmas. The order was guaranteed by December 25th. A few days before I reached out to the company because I saw that it had not shipped. They were unable to tell me if it would arrive in time or tell me the status of my order. On December 25th I received an email that my order has been shipped, however when I clicked the link I learned that they had only printed the address label. The package did not arrive at the delivery service for 2-3 more days. This is an important detail because I understand that delivery services were overwhelmed due to the pandemic and things were running late. That would be understandable and not Canvas Champ's fault. Canvas Champ failed to have the product ready to be shipped until days past the guaranteed delivery date. This is not a problem with slow delivery on a national scale, this is a problem with this company taking on more work than they can realistically complete and failing to notify customers even when they were asking about it. I should have gone to Walgreens and gotten it there. I will never order from Canvas Champ again and can not recommend that you do either.
Edit: I strongly suspect that this review will get a canned response from the company which can be seen on every single negative review and I copied below! Laugh with me about the horrible customer service when this posts below my review...
This makes them look like they respond to negative feedback and want to do better. In reality they only cut and past the same excuse for not fulfilling their promises.
The "heavy order flow for Christmas and backlog of pending orders" were completely predictable in the holiday season. They failed to plan accordingly. They could have hired more people in help fulfill the orders (we have plenty of people looking for work,) they could have adjusted guaranteed delivery dates to be accurate and realistic or they could have chosen to only take as many orders as they could realistically fulfill. If they had said it was sold out I would have gone on to another site and gotten my gift in time for Christmas and never left such a crappy review!
I don't believe Paul K from their supposed "customer service" department. Their customer service is non existent.
"We are extremely sorry for the inconvenience caused. Due to heavy order flow for Christmas and backlog of pending orders, we apologize for the delay.
Please note, we do not compromise with quality even in heavy rush of orders, and in normal situation, delay doesn't occur. This is only a matter of time.
You will get your order delivered as soon as possible.
Warm regards,
Paul K"
Tip for consumers:
Just don't, go to another site!
Products used:
Custom Puzzle
Hey Heather,
Please accept my sincere apologies for the inconvenience caused to you.
Please know that timely delivery, 100% quality, and exceptional customer service are some of the fundamentals on which Canvas Champ is built on.
Allow me a chance to explain why this has happened, before every holiday season, we forecast how much business we are going to get. This time, as usual, we did the forecast but we started to receive overwhelming orders. We have three production units scattered in the States, India, and the UK. Due to the pandemic, UK was completely locked down and we had to process the orders from our production facility in India. We were getting raw material out of the country for the production house in States, hence we had to divert all orders to our Indian production house. In a very short span of time, we had to complete all the orders, so we started hiring as many as we could to cater to the need. I wouldn't disagree with you that we did a lousy job there.
Please know that as a company we do have a downside and given the last holiday season along with the pandemic, we were trying our best to take care of everything but as they say, things don't always go as planned. It happens with every company now and then, just as much as it happens with any individual, you might have planned something but it doesn't go the same way sometimes.
No company on this planet would be perfect, however, we always try and resolve the problem. Let me assure you that I would take care of it for you. If need be, I would refund the entire order and provide you store credit in your Canvas Champ account to make it up to you.
Please give us one more chance to set this right for you. We would make sure that I would share this review with our management team to make sure that we improve our customer service along with the quality of service as per your expectations.
Once again, please accept our sincere apologies for the inconvenience caused to you because of the delay.
If you need, you can always reach out to me on my email: matt@canvaschamp.com to resolve the issue.
Warm Regards,
Matthew P
Canvas Champ
Timely and the they turned out great! It was for a celebration of life and everyone loved them.
Hello Vicki D,
Thank you so much for the review. It means a lot coming from our customers when they post a review it let's us know that they actually love our product. We assurs you that we will maintain the same level of service in all our orders.
Regards
Canvaschamp.
I would give this company NEGATIVE 5 stars if I could. Worst customer service whatsoever. I was shopping around to print a canvas for my customer and canvas champ quotes a delivery by 4/23 when I was shopping around (order was placed on 4/13) Knowing my customer will need the canvas by 4/24, I went with canvas champ. On 4/19, I noticed the canvas was still in production, therefore I opened a chat session with their CS to assure they're planning to ship the item that day. The agent reassured me the item will be shipped out. 4/20 still in production, I emailed the CS and this time another agent reassured me it will be shipped out that day and also told me they're understaffed. (Umm not my problem obviously!) on 4/21, I knew it wasn't going to make it here on time, I made a phone call and talked to their CS staff directly. Quote on quote, he said "this item will be shipped with expedite shipping at the cost of canvas champ. Please be patient, it will arrive on time otherwise we will issue a full refund" I was not convinced and knowing this will also be my business reputation that they're jeopardizing, I searched for a local same day pick up option for doubled the price knowing I will be losing money on this order that I designed for my customer.
Fast forward to 4/23, I received a shipping confirmation that morning and the package did not even arrive FedEx until 4/24! Of course at that point; I'm emailing canvas champ for a refund as promised by their CS agent. After 3 emails, I received one response with a 20% refund! I certainly will not accept that as an answer! The item finally arrived on 4/27 with signature required, I rejected the package and asked FedEx to return to sender. I have been emailing the company ever since and now they're ignoring me. They've already caused me so much trouble to find a local same days printing service, double the price to place an expedited order and now they do not want to refund my order as promised by their representative! I've advised them a week prior that if the product has not been produced, I will gladly cancel and order elsewhere to save both of us the trouble. But they decided to reassure me the item will arrive on time and caused me trouble! Do NOT order from them! This is a poorly ran business, I can't speak of the quality because I never received nor opened the package and returned it. All I've gotten was one lie after another!
I've never left any negative comments for anything! But this is how frustrated I am with them!
Products used:
16x20 canvas print with frame
Hey Tiffany,
I apologize for the inconvenience caused to you.
We are bound to provide you 100% quality along with exceptional customer service.
Clearly, we have failed to provide you exceptional customer service in your case.
Please give me one last chance to rectify this issue for you. Please share your order details at matt@canvaschamp.com
I will assure you that I will take care of this for you and restore your faith in the brand.
Once again, please accept my sincere apologies for all the inconvenience caused to you. I will escalate the issue to the CS team to improve our quality of service as per your expectations.
Warm Regards,
Matthew P
Canvas Champ
Easy to use website, great prices, good quality prints, a couple weeks to receive, worth the wait!
Hello Heather,
Thank you very much for the positive feedback, it really means a lot coming from our customers, a smile on our customer's face and your love for our product motivates us a lot. We assure to deliver the same level of service and quality with our each customer.
Regards
Canvaschamp
Very much satisfied from it... go for it... you all will have a wonderful experience... trust me...
Dear Palak,
Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.
Warm regards,
Canvas Champ
Great price, great product, delivered in promised time frame. It's the service I was hoping to get
Hello Jon,
Thank you very much for the positive feedback, it really means a lot coming from our customers.
Regards
Canvaschamp
Gain trust and grow your business with customer reviews.
Hi Naomi,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ