• CanvasChamp

CanvasChamp

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Overview

CanvasChamp has a rating of 3.6 stars from 1,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery, and timely manner. CanvasChamp ranks 6th among Art Prints sites.

  • Service
    209
  • Value
    215
  • Shipping
    220
  • Returns
    106
  • Quality
    205
Positive reviews (last 12 months): 60.5%
Positive
26
Neutral
5
Negative
12
281
See all photos
How would you rate CanvasChamp?
Top Positive Review

“Huge canvas!”

Patricia H.
7/14/24

I ordered a huge welcome sign for my 50th class reunion. I chose Canvas Champ because they have never disappointed me in the past. The biggest size I have ever had made before was a 16x20, and I was very pleased! This canvas measures 32x50! The clarity was incredible! Also, the way it was packaged was incredible as well! I was worried that it would be delivered broken or punctured. It was perfect! I can't wait to show it off to the 350 guests on August 24th!

Top Critical Review

“EXTREMELY DISAPPOINTED!”

Diane K.
5/9/24

I ordered a collage canvas for my Grandson 1st birthday. I put all the pictures in the places where I wanted them. I also checked that I did not want a border on the collage. I also paid extra for the personal review of the canvas. I then received an email asking me to review the canvas. It had white borders around each picture and one of the pictures was off center. I tried to reply off of that email but couldn't do it. I had to send them a separate email asking them to center the one picture and to take off all the borders. I got back a reply from them stating that I had ordered with borders and they said they would try to center the picture. I replied back to please take off the borders. Just got my canvas and there are borders all over the place and the picture I asked them to center the top of my grandsons head cut off! I am so disappointed in this whole process! What a waste of money! The only thing good was that it was wrapped good for shipping.

Reviews (1,041)

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Reviews that mention popular keywords

canvas champ (122) customer service (144) metal prints (32)
Thumbnail of user glenn.amnott
New Hampshire
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

I ordered 15 prints from Canvas Champ and nearly all were damaged due to packaging. The hardware of each picture damaged the canvas of the next print stacked on top of it during shipping. See photo. Very disappointing!

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Glenn,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.

Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.

Warm Regards,
Canvas Champ.

Thumbnail of user anthonyl1892
Canada
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Cheap looking flimsy frame compared to other services I've used, will not use again. Website claims to be Canadian but shipped from India.

Tip for consumers:
Buyer Beware

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Anthony,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.

Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.

Warm Regards,
Canvas Champ.

Thumbnail of user amyzsn
Texas
1 review
0 helpful votes
  • Send Message
January 4th, 2024

I ordered photo books for each of my 7 grandchildren to go with their Christmas gifts. I paid $63 in shipping to get them delivered by Dec 22. I paid more in shipping than I did for all 7 books. When they did not arrive on the date promised I checked for tracking only to realize they had not even shipped! They finally arrived Jan 2 a week and a half too late. All of my grandchildren had gone home and I now have to pay more to mail them to each child. The books were wonderful quality they just dropped the ball on getting the order out when promised on the website when I completed my order. I called and they are supposedly refunding me $53 even though I paid $63 in shipping. If I had not of chosen the 2nd day shipping option, my shipping would have been free… make it make sense.

Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Amy,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.

Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.

Thank you again.

Warm Regards,
Canvas Champ.

Thumbnail of user ocnart
Illinois
1 review
0 helpful votes
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January 18th, 2024

I have placed numerous orders over the past year. Some prints did not come out correctly and they replaced them. Some orders and remakes were quicker than others. But over all Good service and they have improved. I will return for future prints.

Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Jim,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.

Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.

Warm Regards,
Canvas Champ.

Thumbnail of user joc417
California
1 review
0 helpful votes
  • Send Message
May 14th, 2023
Verified purchase

Two previous orders were perfection. But, this time, the enlarged poster came out over-processed (or something happened)...the colors were way exaggerated and skewed...different from the original jpeg that I submitted. However, since Customer Service is unable to ascertain/acknowledge the problem, maybe I'll just do a bit of dry-brushing with some acrylic paints to try to bring the brownish palm fronds back to their proper green and the orange-ish sand back to its proper sandy color. Oh well, stuff happens -- I'll still be a future customer.

Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hello Jo,

We apologize for the inconvinence caused, we believe in 100% customer satisfaction so we request you to share your order number with us so we could investiagte it and revert back to you.

Regards
Canvaschamp

Thumbnail of user granitejds
California
1 review
0 helpful votes
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January 8th, 2024

The price is right with these guys. The quality has been hit or miss for me, however. Proofing an image seems great, but the image is so small and of low quality that it is hard to tell if it is good or blurry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear James,

We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.

Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 3-star review into a 5-star.
Thank you again.

Warm Regards,
Canvas Champ.

Thumbnail of user ab1044
Indiana
1 review
1 helpful vote
  • Send Message
December 8th, 2022
Verified purchase

The photos I received were not of my family nor were they even the same size or quantity that I ordered. I ordered well in advance of when I need them (a week from today) but now I'm afraid I will not receive them in time to gift. We will see how customer service does and what quality is once I receive them. On a side note, packaging was like Fort Knox & company went out of their way to make sure photos didn't get destroyed during delivery. To be continued…

Products used:
Canvas photos

Value
Shipping
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Customer,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Thumbnail of user tiffany.nicole7878
Tennessee
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

I placed an order on April 24 with an expected arrival date of May 4. Not only has my package STILL not arrived as of May 17 but the website says it's still "in production." The 1800 number on their website is bogus and doesn't work and after emailing them a week ago I was told it would be "rushed" and that hasn't happened either. It was ordered as a birthday gift, a date that has long since passed. I have never ordered from this company before and I definitely never will again. Proceed with caution, especially if you're on a time crunch.

Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hello Tiffany,

We are extremely sorry for what has happened, please share us your order number so we can check this for you and get this resolved for you on immediate basis.

Regards
Canvaschamp

Thumbnail of user hannahg123
Texas
1 review
3 helpful votes
  • Send Message
March 27th, 2020

Firstly, these canvases were made so very sturdy. They are heavy with little built in hooks and a cute little sticker that says "Made with Love"! The photo came out great on the canvas and it's just overall the best made canvas over ever gotten.
Secondly, it did take about 2-2.5 weeks to get in the mail. It's coming from over seas so I am understanding. I was very patient and honestly almost forgot I ordered them until they came in which made it such a fun surprise! Like, you forget you order it and then it's like a gift on a random day!
Lastly, my photos came out great and I will recommend this company to EVERYONE! I know people leave bad reviews because of the shipping but the work that they did was amazing and for an amazing price!

Thumbnail of user valeriem582
Texas
1 review
0 helpful votes
  • Send Message
December 29th, 2021
Verified purchase

I ordered a panoramic print and was expecting it to arrive 12/28. It got here 12/23 - what a surprise but we did not open until today, Christmas morning. It was undamaged and BEAUTIFUL. The print will grace our lake cottage wall of one of our favorite spots on the lake. Thank you for a great product at an affordable rate and really fast shipping! This will be the first of many future orders.
Valerie Miller, a super happy customer

Tip for consumers:
Expect great service and a wonderful custom product

Products used:
custom photo walling hanging

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Valerie,

Thank you very much for your ultra-positive feedback!

We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.

Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!

Warm Regards,
Mike

Thumbnail of user guddum1
New Jersey
1 review
0 helpful votes
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June 6th, 2023

I bought 6 metal prints with front mounts.

2 of 6 were damaged.

Front mounts did not come with complete hardware.

After about 20 emails and 1 hour on the phone, I've decided to forgo any refunds. Their customer service is so painful and

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hi Guddu,

Greetings from Canvas Champ!

I apologize for the inconvenience this has caused you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.

Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.

I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.

Once again, please accept my sincere apologies for all the inconvenience caused to you.

Warm Regards,
Canvas Champ

Thumbnail of user donnas2772
New York
2 reviews
0 helpful votes
  • Send Message
March 22nd, 2022
Verified purchase

The quality of the printed canvas product was excellent! Buyers need to understand that this is not Amazon - they're in India; therefore, shipping will take 1-2 weeks (despite shipping within 1-2 days of ordering and using FedEx). I had a problem with my order due to the shipping packaging (tube) getting crushed on one end by the shipping vendor which put creases in the print. Canvas Champ re-printed and shipped the order with no additional cost to me. Very happy.

Tip for consumers:
Be patient waiting for shipments and responses.

Products used:
Canvas Print

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Donna,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Thumbnail of user joeu483
Oregon
1 review
0 helpful votes
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December 26th, 2023

Ordered a canvas print of a digital painting I did for a client on Dec 12. I am a US-based client and I understood the company to be headquartered in the US with US-based manufacturing. The 7 days came with no delivery. I was then promised on the 22nd. No delivery. Then, I was told Christmas day. No delivery. Called again to find out the status of the order. For some reason they sent my order to be produced in their India manufacturing instead of the American-based facility in New York. Anyone who has ordered from Asia knows damn well you are not going to get anything delivered in 7 days. I was told the order is in transit. That tells me nothing. They should at least provide an estimated time of arrival but they didn't. I stand to lose money and future business dealing with this business. I advise you to take your business elsewhere. If there was a zero star option, that's what I would give.

Tip for consumers:
My order was produced at the wrong production facility and has missed delivery date promises and cannot give me a time of when delivery is expected.

Products used:
I ordered and 11x14 canvas print of a digital oil painting.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Joe,

We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.

Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.

Thank you for your understanding.

Warm regards,
Canvas Champ Support Team

Thumbnail of user royw108
North Carolina
4 reviews
7 helpful votes
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November 19th, 2019

My 1 star is based totally on the initial quality of the metal prints i received. The image I posted is the way all three look. It's just not in one spot but in a lot of locations on all
3. There are fine scratches on them also. Not that being printed overseas is bad but it sure makes getting in touch a royal pain and now I'm waiting to see what they are going to do to correct my problem. If it gets corrected I'll update my opinion of the company but that doesn't change a thing about the initial quality I received.

Thumbnail of user heidis485
Idaho
2 reviews
1 helpful vote
  • Send Message
January 24th, 2023
Verified purchase

This site is awesome! Great customer service. I got a pillow photo of my mother who passed away, and it turned out perfect. The package came in a really well protected case to ensure no damage during the shipping process. And it came earlier than expected. Really love this company!

Tip for consumers:
Great products!!!

Products used:
Pillow

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hi Heidi,

Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.

We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.

Warm regards,
Canvas Champ

Thumbnail of user carlenet18
Illinois
1 review
0 helpful votes
  • Send Message
January 17th, 2022
Verified purchase

I am planning on using this company for my all business to ship to customers. I trust their quality because if it is not perfect they do send an additional product for no cost. I have had this experience in the past and simply asked my customer to take a picture of the work, send it to me, then I send it to the company and there is no problem. Can't beat the price and they ARE handmade, which will not be perfect. Nothing is. But these guys are great. Customer service A++ too Thank you Canvas Champ I look forward to working with you!

Tip for consumers:
Just work with customer service before writing a bad review or writing this company off. You'll be missing out if you don't, they are great!

Products used:
CANVAS

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hi Carlene,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Thumbnail of user deborahd1822
New York
1 review
0 helpful votes
  • Send Message
October 3rd, 2022

I was originally leery about ordering from an online canvas company. So many to choose from and SO many different prices. I was nervous of what the final product would look like, but that proved to be unnecessary. I was so pleasantly surprised when I opened my delivery. I am now over the moon happy with the print of my grandparents. The original artwork was done in Hungary and it was not in the best of shape. Canvas Champ repaired 95% of the defects [see photos] and it is so much more presentable. One of my 3 copies will be hanging in a local historical museum. Bravo Canvas Champs!

Tip for consumers:
Easy to maneuver / Prices are very good / very safely wrapped to ship / received in a short amount of time

Products used:
Canvas Prints

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hi Deborah

We are so grateful for your kind words. Thanks for sharing your review with us and the community It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.

I will be sure to pass on your feedback to the rest of our team; it will mean a lot to them. Thanks again for taking the time to reach out and share your experience. Please get in touch if you have any other questions or comments.

We look forward to working with you again in the future!

Best Wishes
Stanley
Canvas Champ

Thumbnail of user pamc411
Delaware
1 review
0 helpful votes
  • Send Message
March 4th, 2022

I took a picture of a mccaw during a trip to costa rica and wanted to put it up on canvas in my porch. Canvas Champ did a fabulous job. The colors are vibrant and detail preserved. It was ready quickly and came very safely packaged and protected. Ive never had a photo transferred to canvas so well and at this size. Great job abd will use them again!

Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Pam,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Thumbnail of user jasmineo47
Ohio
1 review
4 helpful votes
  • Send Message
September 8th, 2021

I placed an order on 8/29/2021 and was charged 93.11. I waited and never received an email confirmation but the charge went through so I reached out on FB messager on Sunday asking about when I should get confirmation or my item. Magically they are unable to locate my order but still charged me. We are going on day 4 with no resolution. I called the 800 number and was told to be patient. The company is a scam Do not order from them.

Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hey Jasmine,

Greetings from Canvas Champ!

I apologize for the inconvenience caused to you.

Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.

Please share your order details at matt@canvaschamp.com to have this taken care of.

Once again please accept my sincere apologies for all the inconvenience caused to you. I will share the feedback with the production team along with the management team to improve our quality of service as per your expectations.

Warm Regards,
Matthew P
Canvas Champ

Thumbnail of user 1abprophotography
California
1 review
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

If you're caring about the quality of acrylic print. Please dont try canvaschamp. They're really dont know how to handle acrylic print correctly. Their prints came out all scratches, oil finger prints, and the color look too saturated, noise and low sharpness. Im wedding photographer i used shutterfly and always happy with their quality but because i saw a canvaschamp promotion popup and i order about $500 worth of acrylic prints. But I couldnt use any of them. They're all terrible quality compare to my photo. I also ordered proof inspection by professional by them. All they do is put 4 red dots on my photos to demonstrate where the screws are :)) ) that's a hilarious. If someone willing to pay for the proof please make sure to double check their prints. Because they're really care about it not just put 4 red dots on the photo. If you're not seeing prints every week like me you might not see it's not big of a deal. But for professional work, please put your money somewhere else.

Products used:
acrylic prints

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hello Vuong,

We are extremely sorry for this, please share your order number so we can have a look at this and we will get this resolved for you. You can email cs@canvaschamp.com and loop daniel@canvaschamp.in with your order number and the defective images and we will get this resolved at the earliest.

Regards
Canvaschamp

Thumbnail of user heidil192
Michigan
1 review
2 helpful votes
  • Send Message
July 24th, 2021

I ordered 8 canvas prints. They all had bent corners. Several were stuck together. I had glue dropping from back off two of them. Missing ink in corners. Scratched surfaces. Horrible. Horrible horrible. Spent three hours trying to get my money back. I finally lost my S &$) on them. They are fraudulent company. Do not use!

Products used:
Canvas prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hey Heidi,

I apologize for the inconvenience caused to you.

We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.

I would like to set this right for you, please share your order details at matt@canvaschamp.com.

Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.

Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.

Warm Regards,
Matthew P
Canvas Champ

Thumbnail of user akhils18
India
1 review
2 helpful votes
  • Send Message
December 10th, 2020

I have ordered a coffee mug at 27 November and today it's 11 November although near about 15 days. This website tells that they will deliver it within 5 days but today when I track it shows in production means in 15 days they are in production. And they also never pick their calls as when I call for customer support they always ask to wait for 2 minutes and cut the call... I am very disappointed I think the worst website ever seen... never but from this. And if possible I will sure and sudden file a suit... so after that this can't be happen to others...

Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear Akhil,

We sincerely apologize for the inconvenience caused to you. Our website provides live chat as well as helpline support 24 x 7 flawlessly. Please share the entire experience via email at paul@canvaschamp.com and we will do the needful.

Warm regards

Paul K

Thumbnail of user johnt3265
Connecticut
1 review
0 helpful votes
  • Send Message
March 24th, 2022
Verified purchase

I am an artist and photgrapher. Over the past few years I have been ordering copies of my paintings from Canvas Champ on stretched canvas. The colors are right on, the delivery (usually within a week) is exceptional, and the prices are unbeatable compared with the competition. Recently I submitted some of my photographs and ordered them to be printed on metal. I just received six that I ordered a week ago. The quality is outstanding (compare to others at four times the price), the colors pop and are beyond my expectations! Those that have seen them are blown away. Forget the naysayers. Canvas Champs are the real deal with pricing and quality that blows away the competition. Yes, they do come from India, but well worth the extra couple of days (I have never waited more than a a week) for what they offer. If I could give them six stars I would.

Tip for consumers:
Photos are printed in gloss. If you want matt finish, go elsewhere.

Products used:
Photo Prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Dear John,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Canvas Champ

Thumbnail of user debw277
Ohio
1 review
0 helpful votes
  • Send Message
January 2nd, 2022
Verified purchase

I saw an ad for Canvas Champ and the prices looked incredible so I decided to try them out. Let me tell you, I could not be more pleased with my products! The order arrived before predicted and was THE BEST packaging job I have ever seen! There was protective coverings on each of the canvas prints as well as foam padding. It was a large order and they all arrived in PERFECT condition! The craftsmanship was exceptional with a sticker that said it was "Handmade with Love." You could definitely tell that the frames and mounting were handmade because of the perfection. The craftsman took great pride in their work! I gave them as Christmas presents and everyone loved them! I will not hesitate to use Canvas Champ for all my future canvas product orders! (The pictures shown are just a portion of my order and the coloration on them is brighter, it was just my lighting).

Products used:
Canvas prints of various sizes

Service
Value
Shipping
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hi Deb,

Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.

We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.

Warm regards,
Mike
Canvas Champ

Thumbnail of user williamn153
North Carolina
2 reviews
1 helpful vote
  • Send Message
July 11th, 2021

I received defective products almost a month ago as you can see in one (image scuffed) of the photos I attached. I contacted customer service numerous times before I got a response to which I replied. Nothing. Left a review at another site and I got another email that said the same thing as the last one so it seems to be pre-fabricated because they have to issue it so often. It says: "I apologize for the inconvenience caused to you.

Products used:
Did not use any of the three prints I ordered - 2 metal and 1 canvas.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jainams4
Jainam S. – CanvasChamp Rep

Hey William,

I apologize for the inconvenience caused to you.

We are bound to provide you 100% quality, timely delivery, and exceptional customer service. I can see that we have failed to provide it to you.

We are facing a few delays due to the COVID-19 and that we are working with 50% capacity as of now which caused massive issues in packaging and shipping, however, please share your order details at matt@canvaschamp.com.

Please be assured that I will take care of this and try to restore your faith in the brand by setting this right for you.

Once again, please accept my sincere apologies on behalf of the entire Canvas Champ team. I will escalate the issue to the management team in order to improve our quality of service.

Warm Regards,
Matthew P
Canvas Champ

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