CanvasChamp

I am writing to express my profound disappointment and frustration regarding the recent purchase I made from Canvaschamp. I feel compelled to bring to your attention the numerous issues I encountered to prevent others from experiencing a similar ordeal.

Firstly, I would like to emphasize that I purchased an acrylic picture from this company, investing close to two hundred USD. The photograph I provided was taken by a professional photographer at a high resolution, with the expectation of receiving a product that reflects the original image's quality. Regrettably, the product I received not only failed to meet my expectations but was also of substandard quality. It displayed noticeable defects and, astonishingly, even contained additional lines that were not present in the original picture. Such discrepancies are unacceptable and significantly tarnish the integrity of their product offerings.

Equally disheartening was the lack of responsiveness and unprofessionalism demonstrated by their customer service team. I made several attempts to seek assistance through live chat, phone calls, and emails, all of which proved fruitless. The absence of any meaningful communication left me feeling neglected and frustrated. It was only after exhausting all options that I reluctantly resorted to opening a dispute with PayPal, a process that proved to be arduous and time-consuming.

Based on my experience, I would like to offer two recommendations to potential customers. Firstly, I urge individuals to consider alternative companies that may offer superior products, even if it means incurring higher costs. Secondly, if one chooses to proceed with your company despite my reservations, I strongly advise against utilizing PayPal as a payment method. Instead, I suggest opting for a credit card payment, as it offers greater flexibility for dispute resolution. Regrettably, PayPal's customer service proved to be woefully inadequate and failed to meet even the most basic expectations.

In sharing my experience, I hope to prevent others from enduring the same disappointment and financial burden.

As the title says; "Save your money and run away"

I have had numeous of my photos printed on canvas and your company did a great job.
I will use you again.

The Canvas Champ website is extremely easy to use and the prices are great. I can't wait to receive my second order. It's a surprise gift for my wife

Easy Peezy to place an order. Delivery was prompt and the items were packaged well and arrived in perfect condition.

I have ordered items from this company twice and have had bad experiences both times. The first time was over 3 years ago. I ordered canvases for a paint and sip event and paid for express shipping. The order was completely done and shipped, and then it was stuck in India for a week! Just sitting. I had to call them over 10 times to get the item to move. The items did end up coming THE MORNING OF THE EVENT. I had already began drawing up canvases for the event myself since I wasn't convinced the canvases would arrive in time. They were supposed to be here 2 weeks before. Awful experience. So this time around, it's been a few years and I was hoping they had made some significant upgrades to their service, but I am once again not satisfied with the customer service. I ordered canvases again for another event and had to approve proofs before they can be shipped. The first proofs were available within a couple hours of ordering. But one of the images was completely off center and too large for the canvas. I requested it to be placed back the way they were when I submitted them on the website and have had to call 3 times already to get them to fix the picture and send another proof. The last time I called and asked to speak to a supervisor and they told me that the supervisor is sick so he's on LEAVE! How do you run an entire company with no one being in charge of making sure things get done? I FINALLY got the proof after a couple days so now I'm just waiting to see if they'll actually get it to me in time this time. I have paid for express shipping YET AGAIN so we'll see if they actually send it. Either way, I'm done with this company. The canvases are cheap but the stress is not worth it at all.

Faces are cut half in prints. Are you people gone mad? Where is professiomlism. Will never refer anyone at all.

I ordered from them a canvas brown and gold framed, and I got a gorgeous piece of art back. I love it! The frame doesn't look cheap. Great job!

This is the 3rd time I've ordered! Excellent quality, both canvas & wood! Fast shipping & extremely well packaged!

I've ordered several prints of some of my favorite pictures from my camera roll. They look great arrive fast and an unbeatable price.

I've used Canvas Champ for years and they were great. Last year I ordered a plaque and they printed it so the edge was cut off. I contacted them and they re-did it, so it took some time (everything ships from somewhere overseas and you have to sign for it when FedEx brings it, so delivery is kind of a hassle, too), but I did get it at least. This year, I ordered 2 photo pillows and the quality was AWFUL. The pillows are thin and cheap. The fabric is reminiscent of 1974 leisure suit. SO cheesy! I also ordered bookmarks. There was stray text where there shouldn't have been and they were cut incorrectly so they were cut off and the cut-line was visible. I pointed these errors out, sent them pictures of both issues so there was no confusion, and they printed them again. This time they were cut correctly but they still left the stray text. I'm currently fighting the battle of ignored emails trying to get them corrected, ONCE AGAIN. I also ordered a canvas that came out absolutely AWFUL! I contacted them about it and was told that the photo resolution was too low - however when designing the print, it said it was fine. I went back and forth multiple times, and finally after several requests, am supposedly getting a refund for that. Right now, my emails are being ignored. I called the 800 number hoping that would help. I got a guy who barely spoke English, understood nothing I was saying, and who I couldn't hear because of all the banging and shuffling around in the background. Needless to say, this will be the LAST time I ever use this company. Don't know what happened, but they went downhill fast! Save yourself time, money, and headaches and shop ANYWHERE else but here!

Everything was great! Fast service and good quality. I love the shipping package. It was very secure to protect pictures. Very happy customer

CanvasChamp ordering process was easy, with a timely turnaround from placing the order to delivery. I love the quality of the canvas prints.

Quality and fast service was great. I am very happy how the picture pillow turned out and would order again in the future.

We have two pieces that we wanted to find the perfect frames for. Mission accomplished. Top quality and a meticulous eye for detail.

Item looked great and arrived earlier than promised. This is the second time I have purchased from this company and will continue to.

Super easy and beautiful work! I can't wait to order more canvas prints plus I have passed link along to a couple friends to use them as well

The stapling and screw insertion was sloppy + the edges had the picture overlap [to a different degree] when solid color edges were requested

Received in excellent condition and I love them! They were packaged very carefully! Prices were reasonable.

This is my go to place for my Canvas Creations! Reasonable pricing, quick delivery, excellent product!

Everything advertised about this site is correct. Professional, courteous and product and delivery were on point.

High quality and beautiful! The canvases are exactly what I wanted. I will definitely ordering again.

I received the print in perfect condition, worked on it in my studio and sent it on to my customer, who loves it.

The product I ordered and paid want delivered and no response from the customer service or the dtdc. They just steal your money