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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
I have tried three times to get a sitter for our 5 1/2 yr old grandson with Care.com
We have had several responses that said yes but when we went to book they pulled out and said they couldn't do it. We did find one but she was mostly suited for kids much younger as she had two of her own that where under 3. The ones we met, and there have been 5, the last two go arounds. They were all nice in the initial first meeting. Two of them got other full time jobs and pulled out within a week of the first meeting. The other two confirmed bookings and then cancled on the day of the sitting schedualed. One said her car wouldn't start. We tried her again and the same type thing happened. The other called and cancled thirty min before saying she was in bad traffic and couldn't make it. Oh there was one other and she cancled after the first meeting said she got a full time sitting job. We just need someone to sit for him occasionally for a few hours in the early evening after school or maybe several hours on a weekend day. But so far we've found no one thru Care. I am going to try one more time as I see there are some now that I haven't contacted. If this doesn;'t get at least one I will not use Care anymore for obvious reasons. Fingers Crossed! It seems like it should be a good place to find someone.
I usually find good help on Care, but the website is difficult to navigate, and one never knows what the person on the other side sees. For instance, if I view a message, I can't navigate from that page to my profile or job posting. I thought my job was being attached when I send out a request for help, but what the person saw was my profile. I just got a reply back from someone I messaged last week, and she was complaining about not understanding how the page functions. Also, some service providers have multiple profiles because they perform multiple services, but when I search housekeepers, their babysitter profile comes up.
Most of the housekeepers I have had have done well until they had a reason not to do this kind of work anymore. One got Covid from another client and developed some serious health problems as a result of long Covid. One was putting herself through Beauty school and quit when she finished her required training to become a hairdresser. Another was working to pay for college in another state. One had too many obstacles to be able to maintain a schedule.
I am sorry for your frustration and we appreciate your feedback! Families who are searching for care can navigate to their job post via their messages by clicking the link to the job post that appears at the top of each message; check out our Help Center link for more details, at https://help.care.com/families/s/article/How-do-I-view-and-manage-my-requests-and-messages-through-Care-com?language=en_US. Please be assured also that you can easily navigate to your profile by clicking the “Me” icon on the top of the page (or the three horizontal lines on smaller screens) and then choosing the “Profile” option. We’re also sorry to hear about any difficulties with your search results and would be happy to help with this as well as with anything else! Please just reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024799 when you message.
Over the past three years we have had a lot of need for last minute childcare. Care.com has been our go to and has literally allowed us to continue our full time work and parenting responsibilities. We are so grateful for this service and the great caregivers we have met!
So appreciate care.com and ease of use!
This is so wonderful! We're so happy to hear that you have been able to use the site so successfully! Thank you so much for taking the time to share!
Michelle took a picture of my shy cat and she's one of only a handful of people outside of our home who have ever seen him! She followed meds and feeing instructions perfectly. I would recommend her with the highest rating for your petsitting.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
After meeting Alliison, I knew she was the right person to care for my six backyard ferals. She was pleasant and efficient, understanding of their special needs, and did wonderful job. I highly recommend Allison.
I am very pleased with Care.com.The process worked out well, from my initial posting to responses, selection, and payment. Thank you.
Thank you for taking the time to post this great review! We're so happy to hear you have found a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024226 when you message.
We hired Keren O. Through Care.com for the first time and she turned out to be great. She showed up on time and was very professional and attentive with my 18M old. She asked all the right questions and was great help. I could concentrate on working and going about my business. P
We're so happy to hear you found such a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance as we'd be happy to help. Please include Reference Number REV-024504 when you message.
Poor customer service, unable.to.apeak with an agent all communication is electronic and for the most fromated. They up charge, cause add ons to the subscription in a shady way. I have tried to hire twice through them the first 2 workers flaked on interviews and the 3rd is basically running an u licensed daycare out of thier home.
We appreciate your feedback. I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another user in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the user's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Also, please reach out to us so we can assist you with your billing concerns. Families and Individuals can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus or via Facebook Messenger as well as reach out to us via our phone number listed on your credit card statement if you're a Premium member. Please include Reference Number REV-024834 when you message.
I needed to be away for 3 days and 2 nights and leave my 1yr old kitties alone for the 1st time. I had some anxiety about leaving them and having a stranger in my house. And then Monika from Care.com contacted me through my job posting for a cat sitter. We met at my house and I liked her right away. My kitties seemed to like her as well. I sent her a couple of videos on how to feed and generally do what needed to be done while I was gone. I had to leave fir the airport before she got there and it worked out fine. I asked her to send me pictures of how they were doing and she did! Everything went great. The pictures and texts she sent assured me my kitties were happy and playing as usual and eating normally. It was a big relief to me.
Care.com makes it easy to find care you need. You post your job, meet and interview those candidates that contact you, and hire who you feel is best. For me, it was a quick and easy process.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I replied to Amanda W concerning a housekeeping position. I do not think she received my reply on line. I would like to set up a meeting with her to discuss my housecleaning. I will not hire anyone until I have met with them and they see what I am asking for.
There are not instructions on your sight as to how to get in touch with an applicant. As stated, I left her my phone number in the reply section. I do not think she received my reply. She lives in Brookpark.
We'd be happy to assist you. Families, individuals and active caregivers can always live chat with us through the Contact button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include REV-024815 with your message.
Kayleigh gave my two cats excellent care. They have developed a bond with her and rush to see her. She came to my home as arranged and cared for them as though they were her own. I would recommend her to anyone looking for an individual to give excellent care to their fur babies.
This is so great to hear! We're so happy you have found such a great pet caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023811 when you message.
When I posted my job, I had certain days of the week and a time range Carecom gave me available jobseekers that have the days of the week that I needed. They sometimes weren't available for the times that I needed. I found out by reading their profiles. This was a little time consuming.
I have been a member for years. I only had one bed Caregiver. This person really didn’t do the work expected of them.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-024140 when you message
Toilet much information! I was overwhelmed. My 1st time, therefore I did not understand most of what you were offering. Especially the constant monies dues at every request.
I chose Siti, she is starting today, we're meeting at 12noon!
I canceled service not understanding the added expenses!
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-024314 when you message.
Kathleen saw the notice and replied second to it. The first respondent was already spoken for. Kathleen responded second and matched all our requirements. When she visited on Thursday, she took control of the situation and put our minds to rest. Unlike other care givers, which we really appreciated, she didn't spend her time looking at her phone,or changing the channels on the TV to suit her own taste, but let mom watch her favorite channels. She was always mindful of her duties and what care was necessary and when.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
It was easy to review caregivers profiles, flag those of interest and make initial contact by sending a message. Caregivers interested in the position also were able to apply.
The individual we’ve hired is wonderful! She has great experience and is a good fit for our team of caregivers.
Thank you so much for sharing your good experience with the site! We appreciate it and are glad to hear you've been happy!
Thank you,
Care.com Member Care Team
The Care.com site offered us many excellent choices for a house cleaner and we selected a very capable so far after her first visit and super job she did.
Easy to use and easy to select the best fit
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing this by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Please see our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. You can also reach us via Facebook Messenger. Please include reference number REV-024091 when you message.
Successful experience. The vetting process made it more comfortable to know that the individuals had some screening. Replies were timely. Applicants were great. Met with one person and she fit the need we had,
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please also consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I am very pleased with the help provided. She was very helpful, punctual, and understanding. I would recommend her to anyone needing assistance whether with a child or adult.
Very satisfied.
This is so great to hear! I'm so glad you are happy with your caregiver! Please consider posting a review on their account reflecting your positive experience with them. This will acknowledge their great performance and also help other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024583 when you message.
I was directing my messages to specific babysitters but it would still be sent out to other sitters I was not interested in using. There's no tipping ability either.
I like the sitter we used but don’t like the app
Thank you so much for your feedback. Please be assured it has been documented for our Product team to review. Care.com does send out additional requests to caregivers if the one you selected doesn't respond right away. I would also like to assure you that as the employer, you choose which caregiver to hire. This article on our Help page explains the process in more detail: https://help.care.com/families/s/article/Why-are-caregivers-applying-to-my-child-care-booking-when-I-did-not-select-them?language=en_US. We are also happy to assist with any questions you may have. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024438 when you message.
My house looks great. I was so pleased with Carmen. The only problem was that I speak almost no Spanish. She speaks more English but it was still hard to communicate. I highly recommend her though.
This is wonderful to hear! It's great you have found a caregiver you are happy with! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023690 when you message.
Donna L. Is an incredible person to begin with. She nows animals our pets liked her right away, needless to say we did too. Donna took such great care of the pets while we were away. Best of all they were so calm when we arrived so we know there was no anxiety for them!
So far, so great!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Diana was a very pleasant young lady. But she. Canceled her appointment several times. We are 79 years old and both have physical problems. Prior to three times we attempted to get the house organized. For the arrival of our new housekeeper, with out success. My wife was very disappointed and felt foolish for believing in Dianna and her false verbal promises.
We have terminated the service.
I'm so sorry to hear of your frustrating experience with someone on our site. We offer a review feature, which allows families the option to share their experiences with other members on the site. Please visit https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US for instructions for how to post a review. Please also feel free to reach us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023164 in your response.
Esther (Rose, as they prefer to be called) was on time and very thorough. They are a cheerful and detailed housecleaner, capable and willing. We will enjoy having their help.
How wonderful to hear you've found such a great housecleaner! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024272 when you message.
Care.com is not easy for a senior like myself. I have tried twice to send my future house cleaner my phone number through care.com. But care.com keeps "x-ing" it out. So Sindy keeps asking me for it.
Thank you for your feedback and I am so sorry for your frustration. To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to send their information, and it will be visible at that point. Please also feel free to reach out to us for assistance via our Help Center Contact Us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-023914 when you message.
2017 was my first encounter with Care.com - found housekeeping help - still have that same lady. Naturally, I'm back today for help and found it within hours. Thank you!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I needed some help cleaning and was worried about getting a stranger into my home. I took a chance and it worked out great. I would recommend this service.
Thank you for this great review! It's so fantastic to hear that you have been able to use the site so successfully!
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Thank you for your feedback and I am sorry to hear you have a frustrating search for a caregiver! Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our Help Center article about posting jobs here: https://help.care.com/s/article/Overview-of-jobs?language=en_US. We’d also be happy to help. Just click on the Contact Us button at the bottom of the article, click on https://help.care.com/s/contactus, or reach out to us through Facebook Messenger. Please include Reference Number REV-023716 when you message.