Care.com

Bait and switch set up, it is not clear that it cost money to seek care until after going through the set up process. Be up font with costs if you want happy customers. The add on options after payment are obnoxious, really makes me wonder what Im paying for in the first place. The website is outdated, uploading a a photo is difficult. All in all it has not been a premium experience so far.

They have different rates for how long you want to be a member so I chose one month for $40; 3 months would have been $60 so I was taking the risk that I'd be done after 1 month. What I didn't know is that they continue to charge your card monthly as if you wanted a subscription one of those fine print situations. They are also strict about refunds so I feel royally ripped off.

They do not vet out who they are sending to your home to abuse your children, parents or grandparents. If you hire thru them, you're ignorantly careless. I will NEVER employ another person via this irresponsible, careless app.

Easy to use so far, and I am really pleased with the amount of caregivers available in or around my area. I also appreciate the information provided on each person and how simple it was to find applicants.

Awful website. Leads to harassment from numerous fake people trying to scam you, the website itself continuously asks for you to buy this ridiculous package that is unneeded, they are just money hungry. It's a waste of time

I used to use sittercity.com and care.com back in 2011 to get jobs. Wow, how things have changed. The site charged my card despite me not signing up for a premium account, there are never well-paying jobs posted, and I just got a scam email from them. I tried to find contact information to notify them of this, and there is NO email, and the phone number I found on a random website hung up on me -- never spoke to ONE person. The only thing they are good for is taking your money. Stay far, far away.

The subscription and add on features seem pricey for a site that's supposed to help parents find affordable help/childcare. I think it would be worth it to have a free trial and see what all the features are. Going through all the work of searching, posting a job, etc. before becoming a member seems asinine as all of that is pointless if you can't respond to or reach out to anyone.

Beware... Care.com uses deceptive business practices. They have a automatic subscription process which automatically charges your credit card every period (3 months, in my case). Care.com does not provide any notification that your subscription is about to be renewed or that they have renewed it and have charged your credit card. I had not used the service for a year -- out of site, out of mind -- and racked up over $300 in charges. They would not refund my money, citing their terms of use and apologizing if I did not understand their automatic renewal policy. Not very caring, IMO. Stay away!

Not very good. Quite confusing frankly. I'm trying to reset a password (if I had one in the first place) and you're not sending me the link. I have given you the $ for the three month upgrade but we haven't sent me any sort of email acknowledgment of that.

I have had issues logging in to the Care.com website for the past 18 months. Most recently their website does not recognize my log in. I have asked for a password reset repeatedly and get no response. I have tried emailing them and keep getting those messages bounced back, apparently, they no longer monitor those email addresses. Based upon my experiences with Care I am looking for a new payroll provider. Their attention to customer needs is abysmal.

I think Care.com is a rip off to people looking for someone to help. I signed up for a 3 month membership only to discover their resources in my area are very limited AND they DO NOTHING for the monthly membership other than give you a few names. They have not background checked the people who are listed and if you want to do that through them they want more money. They nickel and dime "members."

I believe I would've found as many resources on my own just by getting the word out in my community.

Don't waste your money!

I joined Care.com almost a month ago, but have had absolutely zero response from any jobs I've applied for. I feel as if I've simply thrown my money down a black hole - that Care.com is apparently just a money pit rather than a service to help people find employment. When I first joined, it was not made clear that you have to upgrade in order to see responses to your applications, which to me is underhanded. It feels like Care.com is preying on anyone using the site to find employment or to find employees. In other words, it's a scam.

UPDATE: I have filed complaints with the FTC (FTC.gov), the Massachusetts Attorney General, several other online complaint sites like SiteJabber, and I have disputed the charges with my credit card company. I will be filing a complaint with the Better Business Bureau and anyone else I can think of in order to get the word out that Care.com is nothing but a scam/fraud and to help prevent others from getting ripped off like I did.

We have used Care.com on several occasions and have hired several people from the site. This last time we used it we signed up for a one month membership. Not a three months or year membership, but one month. Because I only wanted a single month of service. I ended up paying for much much more. Why even offer differing terms of service if you are going to continue to bill until customers explicitly cancel? I am surprised a class action has not been filed for this. I like the service, but that auto renewal is fraudulent. Other online services have much more ethical and user friendly renewal policies.

Their policy is no refunds. So if you request a last minute sitter and you are not compatible, you are out of luck. I posted at 7:30, it was accepted hours later, I chatted with the sitter. I cancelled less than two hours later. I got charged a surprise twenty something fee. Why pay a membership? Also I cancelled less than two hours after the sitter accepted. Although, even if it was five minutes later, it doesn't matter, their policy is no refunds. Plus when I asked for the number to customer service, they refused to give it to me. They told me to look at my bank statement.

I made the mistake of signing on with Care.com without researching online for reviews. My sister had success in finding someone to help her with her toddler, so I went ahead and signed up with the hopes of the same success.

Of the five potential caregivers I messaged,

1 person messaged me back and forth about availability but stopped responding when I asked to meet in person

2 people replied that their current schedules would not enable them to care for my toddler after school. They had "after school care" listed in their profile.

1 person messaged me back stating that she could not travel to my location on a regular basis. She had "Willing to travel 25 miles" in her profile; Our cities are only about 5 miles apart.

1 person never replied.

Its a waste of time, money, and energy. Save yourself the headache.

This is not a bad company in terms of finding care for my daughter. Finding someone can be difficult not matter what method you use. I have found some great people on here and there have been other times when I wasn't able to find anyone at all. I don't think the site can be faulted for that. What I can fault them for is the shady subscription renewals they have. They don't send out any notification that they are about to renew so you can opt out if you don't need it at the time and they won't refund your money either. I have a full time job, I'm a single mother of 3 girls, one of my daughters is disabled. In other words I don't need another thing on my to-do list to keep track of their subscription and make sure it doesn't renew if I don't currently need it. Reputable companies notify a person before a subscription renews so you can opt out if you don't want or need it. This company does not do that. It's a shady business practice in my opinion.

Ease of use would be 5 stars. It was easy to find several matches and feel confident in the quality of the candidates. However I felt the need to subscribe just to make the initial contact was slimy. I would much prefer to have paid a commission when I hired somebody. It would also be fantastic if through your website you could pay for workmen's comp, SDI, tax reporting... (for a monthly fee) instead of having to handle that separately. That would make a monthly subscription well worth it even after you've hired somebody long term.

Great people looking for work on here but the site is super glitchy, too much spam/ automated messages and it's almost impossible to speak to a live person from the actual care.com site when something with the website or membership doesn't work.

I paid for a membership but could never actually talk to candidates. Every time I tried to message someone I got an error message but, bc the company switched some of their customer care functions over to an AI bot, there was no way to speak to a human to get any help. I lost two weeks on a paid membership without having access to an actual functioning site. The company would not provide an extension on the membership or a partial refund.

Genesis was terrific! He was one of the best teachers I have had in my life, and I taught math and engineering for over 19 years. He taught me so many things about how to use Care.com to maximize the many benefits that you offer. My understanding grew by leaps and bounds the longer we spoke. Please promote him soon to top managerial position. He really knows how to relate to people. He is very clear and patient. Who can beat that?

I've been trying to contact potential candidates for 45 minutes now and I have edited my info block at least a dozen times to make sure that there was no offensive language or personal references... no luck - still the red warning pops up. Then I even threw more money at you to upgrade my membership... still no luck! I have 3 days to book now and several more in the very near future... do you folks really want my business or not?

The structure and the mechanics of your organization are not transparent; It's not easy to figure out how Care.com works. I don't like paying a subscription fee to ask a reasonable question. All the pertinent info should be-literally-up front on your site. Thanks for listening :)

This company hide behind the idea they are about families. Really they are not. This is a well organized crooked company. Don't use their service you better off putting an ad in your local paper or doing it the old fashion way.

I needed a last minute request for childcare for tomorrow to be fulfilled which is the only reason I signed up. It appears you can't do that after all and that's incredibly frustrating. I wish that had been made clear prior to me even signing up