Care.com

To cancel your gig with creepy. Care.com. Cancel the credit card you used, and get a new card issued. I will never ever go on this site again. You see jobs that are already past the date.Im sure the owners are rich off of us innocent folks thinking. Yea I will never be without work again. Ha and good bye to care.com I can't even give it a 1 star

I don't even know where to start but let's see I have been on care for 7 years I constantly update availability and apply to most jobs within 50 miles of me. I refuse to pay their price for a background check because I already paid for one and offer it freely to any potential employers. Here's the thing in 7 years of being on this site and multiple applications I have received 1 return message and I have been offered 1 job yes 1 job. I have gleaming references and a spotless background however everytime my private clients (not from care.com) try to leave me references they get a site error 401. I refuse to pay for a membership that will be absolutely useless to me and that's exactly what care.com is useless. This company should be shut down they are all about money if you don't pay them you don't work. I really wish someone would create a real/honest site for caregivers and put an end to care.com I DO NOT RECOMMEND

I paid one month subscription of a Premium Membership in July 2017. I contacted about 70 potential employers and had no response. I found it utterly useless and stopped going to this web site only to find out 15 month later that they are still charging me on a monthly basis for their Premium Member Subscription. When I contacted them and complained they have agreed to cancel the very last payment but it was to late to cancel previous payments even though I didn't use their services and have been completely unaware, that I was being charged during all this time.

I used the site to find someone to help clean my house. I've found it easy to use and hired a really good housekeeper. My house has never been so clean. The chat feature on their Help Center was very useful when I had questions too. Great service that I'd recommend!

Signed up for one month membership. Got debited without any use of the service for 17 months! They argue with general terms and conditions. Be very careful! It seems you are signing up for a 1,3 or 12 months membership, but they renew it automatically anyhow! Didn't get any money back!

Thank you for this service. I found my mother's first companion here... Renee and it worked out wonderfully. Hoping to find the same kind of interest, care and participation in family and for my mother. Kk

Too many glitches. Took premium membership some hours back and regret it because you won't let me post anything. Save and continue doesn't take me anywhere! It is frozen however many times I reload the page.

After paying for months and still finding no reliable help, we started telling all sitters that if they don't show up any one day of the week, then no pay for that week! Logic is simple... both my spouse and I operate our own businesses. No show by a sitter means one of us goes without pay for that day. And we make as much as $10 grand a day. So this sitter texted me in the morning with a lame excuse. My spouse had a patient to operate on and I was out of town on business. I had to buy last minute airfare home. The sitter complained to care scam. Com and we got terminated!

I signed up on care.com, paid my $39, placed my ad, and was promptly terminated the following day. I've called and emailed to inquire why this has happened, only to hear that "they have the right to do so." No explanation! What kind of business operates like that? I was told that I would get my $39 back, which at this point is a minor concern compared to how this company operates.

If you use it for "basic" services you have zero communication - you are FORCED to use the upgraded membership which is quite expensive. For the cost, all these extra add-ons at $2, $4, $65, etc. should be included for crying out loud. YOu are taking advantage of people who are in a bad situation.

I babysat and was paid through the care.com app except they kept the money and will not respond or help fix the problem. I cannot afford to work for free! It's $144, not a small amount. I have tried repeatedly to reach out to them. Beyond frustrating and now I am forced to tell future people the truth and request to be paid cash or by venmo. Do not get paid through the app, they keep the money! I believe this practice is illegal or at least highly unprofessional. I wish someone else had publicized these issues.

Had a special on upgrading to premium and they couldnt verify my background check. I call social security and there was nothing wrong. None of my pictures were approved. Its like they want you to fail! No one wants to hire someone without a background check and a photo. I tried to get help with their customer service and they send back generic robot responses. They absolutely dont care about their users.

I was nervous about being a member but you made it very easy and calmed my worries. We live in Corolla which is a distance from almost every where. I was surprised to see candidates within a reasonable driving distance. I hope this works out. I decided to do a one month trial subscription.

I have used service on and off for years. I always cancel after I find a caregiver. It seems that I've been charged for this for 8 times in the past 2 years. The only reason I know about the charges is because they notified me that they could no longer charge my card. The business practice is deceptive to say they least. A monthly billing statement to my email on file would have notified me of the problem. I think I missed it bc it was being charged every 3 months not monthly. This company should not be allowed to continue treating customers this way and should be required to refund accounts that are not in use especially since you don't communicate the status on a regular basis.

We signed up for a 3-month membership and never found care through this service. We just found out that care.com has been billing our credit card for 3-years! They also never send an e-mail receipt so that you can be aware of these charges. No response from them for a credit. What a scam!

I had to use different browsers to pay you guys. I tried five times to pay with different credit cards, all of which are valid on Firefox. I kept getting a vague error message about "an error occurred". This is incredibly frustrating for me. I can only imagine how many people do not take the time and effort to try more than three cards and two browsers just to pay you people.

I've tried twice to create a profile and complete the process of signing up. After I spent time creating a carefully thought out profile, I got to a screen showing my mother's name and asking if I recognize this, so I clicked continue. The next step had me determine whether I recognized a phone number from a list, a city where I've lived (one of the choices being somewhere I lived in 1981), and a list of street addresses. I answered appropriately, but honestly, I've had so many phone numbers in my life, one of the listed could have been mine at one point. After making those selections, I got a screen that said I was unable to complete my enrollment at this time, with an error code and a link to contact their customer service department, which only led to the FAQ page. In hindsight, I'm wondering how in the world they had my mother's name and the city where I lived in first grade after my providing my email address, address, phone number, and birthdate. Very alarming, indeed.

I am among the rest of these busy parents who signed up for one month and then continued to be charged for months on end unknown to myself. I am very dissatisfied with the response I received which was essentially 'so what'. I used the site only the first month that I signed up and never even logged on again. I find this outrageous to be honest. If someone didn't use the site it should be recognized that they obviously did not understand the subscription policy. And care dot com does nothing to remedy this. Do not sign up with care.com unless they decide to change their policy.

The app is having issues. I paid for a premium membership but it's still asking for me to subscribe to it when I try to message candidates! Also I've tried to update my phone number into the app several times and it doesn't work, after the verification questions. Then something pops up to tell me my upgrade isn't done because there is no primary phone number. Please help me fix so I can utilize!

Only 4 people were recommended in my area and I was not offered a full discount despite not even having been a member more than a few hours. Unfortunately, it does not appear this site will best suit my needs based on the area I am in, and I feel strongly the company should offer a full refund to those who come to find out that there is such limited availability in the area.

Seems like a scam. I wanted to sign up for a basic membership and the total went from $65 to $! 80. They said it was add ons but I clicked no to every single one of them. They gave me a refund unwillingly.

Yes, i would like to know why I keep getting text messages instead of messages on the site. The lady I work for says that she can not see my phone number listed on the site to contact me, so how are these people contacting me?

I believe someone who has worked for or still works for the site is selling our phone numbers. I am going to report them if they do not stop soon.

Care.com makes it very difficult to cancel a subscription, and even harder to speak with someone about billing/charges. They charged us for months without sending emails to notify us of upcoming charges or even to acknowledge receipt of payment -- clearly in hopes of charging us monthly for nothing while we didn't realize it. Now they refuse to refund any portion but the last charge, even though they can see we haven't even logged-in for 10 months!