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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
Took us a while to find Chloe. First person I talked with backed out before "meet & greet" for the dogs. Then we found Chloe & honestly, I was a little apprehensive. But she came to the "meet & greet" & did amazing with the dogs. Her first day will be tomorrow.
I also wanted to hire someone else, in case Chloe can't make it for some reason, but the next person I texted with, although "saying" that she wanted to come to the "meet & greet" never showed up. She does live quite a ways from us tho, but at least could have notified us.
So far it's been hit & miss, but we're hoping Chloe works out for as long as she wants.
We just had such a great experience with Angela. She cared for our son like family and even brought him a little gift. We absolutely loved our experience and appreciated the help!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024820 when you message.
Our babysitter was really good! She was nice and easy to talk to, she played with the kids and took good care of everything. I would definitely book through care again!
I am glad that I decided to join the Care- Membership! It’s easy to book and the sitters are verified, which gives me a good feeling!
We’re so happy to hear you have found a great caregiver! Thank you so much for sharing! If you haven't already, please consider sharing your satisfaction with your caregiver by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024741 when you message.
I like the app was easy to navigate and schedule a sitter. I thought it was cool that they sent the message to the sitters they felt would work within my schedule and needs.
So far I have had a great experience with care and will use them in the future.
Thanks so much for the great review! I'm happy to hear you are enjoying your experience with the app!
My dog and the walker. Kai. Bonded quickly. My dog enjoyed the 30 minute walk. The walker was on time and eager to get my dog on the walk. Everything went better than could be expected.
We’re so thrilled to hear you’ve found a caregiver you are happy with! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024260 when you message.
Not alot care take in my price range and a lot of care take help lie on profile want there can do help people who need help out bed or take care them older adults.
Found one lady know want she doing and take care of my brother.
I am sorry to hear you haven't found a caregiver using the site. One suggestion is to make sure your job post is clear and description, so applicants are more certain of the specific requirements. If you would like to edit a current job post to update it, just follow the instructions on our Help page here: https://help.care.com/families/s/article/How-do-I-edit-my-job-1560430847001?language=en_US. We are also happy to help! For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024434 when you message.
Resumes posted online were informative and helpful. Response by candidates was prompt and respectful. Hired a candidate after contacting and interviewing only two. Asked them to visit our home to meet my wife who has dementia which they did and onc of them was an excellent match.
So far - So Good
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
The babysitter I found was kind and patient with my kids. She quit because she couldn't get pay day of and that was something that was never brought up before here
Thank you for the 5 stars! I'll be sure to share your feedback with our product team.
Jess even offered to arrive before I left and stay until I returned! I had no doubt my dogs were in great hands and didn't worry about them for a second!
Amazing sitters on care.com each time!
We're so happy to hear you have had a good experience with your caregiver! Thank you for taking the time to share this! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-023322 when you message.
My dog had a great experience with Charlene and her pups! I got a picture update after a long walk, I will definitely rebook with her in the future! 🙂
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
I placed an ad for overnight help, which was new for me and a big step. Everyone that I communicated with in the interview process were thoughtful mature and comforting. I was pleased with using Care and would recommend.
That’s so great to hear you love your experience with the app! Thanks for sharing!
We need Boarding for my two 5 month old kittens for a weekend. I found the Care website and a Cat hotel site. The cat hotel was going to be further away and higher cost and we would have to cut our trip short with Grandma. The Care boarding option let choose options and post the need then wow! It was booked!
As soon as I signed up I had a need and Care have great choices, different pricing and locations and all with a background check done to be a part of Care.
It was perfect and we found a wonderful person nearby and they did a fantastic job. So we are so happy we found this resource.
Thank you!
Thanks so much for the great review! I'm happy to hear you you were able to find pet care using the site!
Thank you,
Care.com Member Care Team
This absolutely the worst company. Trying to get a supervisor is impossible. When you have a problem. You are given the usual nonsense about we will get back to you. But they never do. I had an account on there and with that account you were able to apply for jobs AND apply for people to pet sit for you. I finally stopped using them as everyone always picked the top sitters. So I couldnt get a job. Years later. I had a need for a pet sitter for me. I went to log into my account and right away was told I had to hacve a background check done. I couldnt get into my account unless I paid 19 dollars. So I did. Finally when I got in. I found out I couldnt get a pet sitter now. I had to have a separate account. And on an account where you need a sitter you dont have to have a background check. And I had to pay that money just to find out I had the wrong account. I told them they need to give me my money back. The usual we will get back to you. 3 months and several emails to them asking for response and then getting the usual. We will get back to you soon. This place is totally useless. Extremely poor customer service but they are more than happy to take your money. Dont use them. You will get endless grief..
Products used:
rover.com
Thank you for your feedback. I am very sorry to hear that you are frustrated with your experience with the site! Care.com does require separate accounts for caregivers and for those searching for care. I am sorry for any confusion with this. I also am sorry to hear about your frustration with getting a response. Please feel free to reach out to us through Facebook Messenger for faster service. You can also use our Live Chat feature through our Help Center Contact Us link at https://help.care.com/s/contactus. Please include reference number REV-023669 when you contact us.
I was overcharged $39. I paid 21.20$ for Linsey's services. I don't know what the charge of $39.00 was for. Please refund this amount to my credit card. I was mislead.
Hi Connie, thank you for your feedback! We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. We look into your billing for you. Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. You can also call the phone number listed on your credit card statement. Please include Reference Number REV-023689 when you contact us.
NO SHOW! NO ONE CAME to help. For GOOD reason!I I asked for help for Sat 8/3/2024 and instead you gave me someone for Monday 8/5/2004 so I cancelled the help for that date!
I don't appreciate working with computers instead of a person with a brain to talk with!
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023266 when you message.
I did not book a dog sitter, but found out one had been booked for me and had to cancel last minute and was charged a fee. Ridiculous! I did not choose anyone. Your website is confusing and hard to navigate. Will never use your service. Ever.
Thank you for your feedback and for sharing your experience with us. I apologize for your frustration. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022788 when you message.
Riley was thorough and followed my (long) instructions. When I returned home, my four cats were happy and in perfect condition. It was like I never left! I will definitely use this service again.
I wanted a more professional care giver for this trip. I am really pleased how it turned out.
This is so great to hear! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include REV-023302 when you message.
Mandi was amazing! Arrived on time, was patient and knowledgeable about how to care for our 91 year old mother with dementia.
Top notch!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024728 when you message.
Bogus nobody responds nor do they get messages. Either your message system is messed up or something. Four housekeepers wanted the position and I said yes. But communication after that was impossible!
Thank you for your feedback and I apologize for your frustration. We would be happy to take a look for you and see how we can help! Please reach out to us via our Help Center link at https://help.care.com/s/contactus as well as through Facebook Messenger. Please include REV-022866 when you message. Thank you!
This service is wonderful! She was on time.She worked well with my daughter, and she responded so quickly to any questions.
My experience has been good so far hopefully everything can continue.
Thank you so much for sharing this wonderful feedback! We're so happy you've had a good experience! If you haven't already, please consider sharing your satisfaction with your caregiver by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024729 when you message.
Haven't been able to contact any one because your site won't let us put our phone numbers in the contact.
Not happy at all had several try to contact me for what I need but your site won't let us put our phone numbers so we can make an appointment. If it stays this way I will have to cancel my membership after this first month.
Thank you for your feedback and I am very sorry for any frustration! To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. If you would like assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024085 when you message.
I was able to have Connie hired through your organization. The parents were able to talk with Connie and get to know her before they agreed to employ her for the evening. When you are out of town guests at a hotel and do not have personal friends recommending a child care giver, it is a nail biting time. Going through a reputable company does settle one apprehension
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
My daughter came home happy and full of confidence and it was only the first session. We are grateful!
This is so lovely to hear! We're so glad you are having a good experience! If you haven't already, please consider sharing your satisfaction with your tutor by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or please don't hesitate to contact us for assistance via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024745 when you message.
We travel about once a month and need someone to babysit our grandchildren. We are their sitters usually.
We have loved our sitter. She is super patient and kind. Very professional.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
I have not heard from anyone from care? No one has contacted me or discussed any dates for service. I am in the dark as to what is to be expected.
I am sorry for any frustration or confusion using the site! Care.com is a self-service online platform that allows members looking for care and members looking for jobs to find each other and see if they will meet each other's care needs. This article on our Help page explains how the site works: https://help.care.com/families/s/article/How-does-Care-com-work?language=en_US. Please also reach out to us if you would like assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024437 when you message.
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
That’s so great to hear you love your experience with the app! Thanks for sharing!