Care.com

After complaining about care.com and receiving a class action lawsuit settlement check for the misuse of my personal information, guess what? I was terminated from the site after many years off and on with them. Always great reviews and I have met so many great families from accepting jobs on care.com. I work for three families presently. This company doesn't have to tell you why they terminated you but they send you a message saying that it could have been for numerous negative issues, theft, mistreating a client etc. I made so many great relationships that I don't care what care.com tells everyone I have ever had contact with that I am terminated, elude to a negative incident etc. They are a money grubbing scam.

I bought into it for a month, and when they enticed me to pay a months membership for a reduced price I did. I soon realised that being able to send a message to a particular person makes no difference whatsoever! You still get no replies, but to keep up the charade, they email you to tell you about other ads that have come on the site. Don't bother with them. They are making lots of money for doing nothing! They don't refund money you have paid (they take it from your bank account anyway). I wanted to try the service you would normally pay £10 for, as they were offering it for £7 for the one month. I was shocked to see they had taken £10 out the next month too. Make sure you tell them in good time when you want to cancel, would be my advice. It's a big rip off.

They allow you to select a 30 day job posting (which costs more than a 2 or three month posting), but bury in the fine print the the 30 day fee is "auto renewing". Took me three months before I noticed it on my credit card. Refusing to refund. SCAM!

I used them for 3 months then tried to quit in January. They keep charging me and there is no way to get through to customer service. I've lost over $300 so far!
Update 10-3-21:
After tweeting a review they contacted me and after I insisted, they refunded my money.

I had no idea the taxes or system that we would end up paying was going to be an additional expense, and I had already paid for a subscription and realized this is too much money for a nanny. We'll figure it out o within the family for this price.

Care.com closed my account because there was an issue with how I entered my address. Absolutely absurd thing to do without any further effort to clarify. I created a new account but I'm fully expecting it to be shut down again and have my premium subscription be a complete waste

I thought I was paying for a 3 month subscription back in 2015. The card I used to pay for the subscription is one I never use, but have been trying to pay down. It was at least a year later that I realized Care.com has been billing me every 3 months. It's a consumer scam of the highest order. Care.com needs to be investigated and a class action lawsuit should be brought. Let me if your are interested in suing.

Charged me for a monthly subscription even though I ordered a 1-month subscription. I'm sure it was written in the fine print somewhere that they would continue to charge you unless you cancelled, but I find it unscrupulous that they are not more transparent about this. I would use another service if possible.

In the customer journey, the additional costs for "extra" services like unlimited background checks feels like care.com is trying to pressure and squeeze every cent out of me. To me, this is a bad business practice, just charge more up front with a full product offering i.e all services included. It is surprising care.com does not know it's customer lifetime value and feels the need to charge for these additional services. I hope this helps. Thank you.

I haven't even gotten as far as some, I just love animals & wanted to HELP others with theirs and instead you CHARGE people just to APPLY? What a crock! I've been listed on Rover.com for years & never paid a dime. This is awful PR... "care.com"... really? Do you? People are out there trying to make a few extra bucks & you want to CHARGE them just to apply? That is awful. Makes me want to start a site just like yours but not charge to apply for jobs... competition is the key, right? You should be ashamed!

Terrible interface. Was hoping this would be easier to navigate like Rover. Checked one sitter to make sure they had availability all three days that we needed and booked the first date and now they don't have availability on the third day so we have to use two different sitters for the coverage.

Few month ago I got a message from someone called Stephen( from California)! This is the person who send fake checks for your service. He talks about an apartment he will move and he will pay in advance for your cleaning service. He also says that a landlord will pay you. I see another post asking for a housekeeper, paying $300 for a cleaning, under name Mark P. From Los Angeles, California, today 04/21/17. Be careful! He wanted to deposit those checks in your account and send cash to him or his landlord!
Thief people!

Care.com has an option available for families to rate a caregiver out of 5 stars and leave a review, but what about us caregivers reviewing and rating the families we work for? I have had some stories that I believe should be shared. Nothing horrible, but there are some things I am sure other caregivers would want to know before applying with or working with a family. I really think this should be an added feature. I mean, we have glassdoor for employees and former employees to leave reviews about certain companies they've worked for. I think care.com should have a version of the same within the site.

ZERO STARS. If you are doing this in CANADA NOTE: they have no direct customer service. It is all done by an answering service that DOES NOT respond. I had to call the US customer service line (which has real people answering) and beg them to have someone BEG the Canadian people to respond to me. Still no answer.

Here is my issue: I tried to renew my subscription but the account had the wrong zip code. It would not let me set it to the right one. I didn't realize this until I tried to make payment 3 times.

To my surprise, with the WRONG zip code it still was able to take my payment all three times. BUT, I still never got access to the site to check the pending messages from the nannies I was contacting.

No harm, no foul, I figured I'd call in and get it handled. That's when I found out that the customer service was for the US accounts only, and Canadian accounts were routed to an abyss they called a "voice mail". Multiple voice mails and days later, no answer. Finally, I decided to beg the US people to think of WHO internally they could talk to that had any idea how to dredge up someone from this Canadian "voice mail" land. Still waiting...

I've been on this site for a year and never received any responses to all of the numerous applications I submitted for various jobs. Eventually, the light bulb went off. If I don't continually purchase all their extras, then they never really submit your applications. I realized this after seeing in tiny print at the bottom of one of my messages to "upgrade to allow so-and-so to respond to this message". What? This was NEVER made clear. Apparently, if you don't purchase all their extras... you're invisible.

This company is illegal. They really should be stopped by law enforcement.
I purchase a one time membership. They kept auto renewing my membership and charging my credit card without notifying me.
It was impossible to get through to a human being over the phone. They responded to my written inquiry stating that they don't issue a refund. I didn't authorize the payment to begin with, and I am not asking them to refund money that I agreed to pay them. They are a group of thieves. They really should be arrested. The whole service is a scam.

Although I did not log in after the first month. Clearly I did not even know I was an active member past the first month but got billed for 4 months. I asked for a 3 month credit and was offered 1 month (current month credit) Auto renewals are deceptive despite what is disclaimed on order pages. I elected a "1 month subscription" and view an auto renewal beyond that as just a way to get more money out of any overwhelmed and unsuspecting caretaker of a sick or dying family member. Very underhanded business methods.

Not very user friendly - the website keeps asking me for the same information over and over again but then gives me 1 result for a care center that doesn't even serve children my child's age. It seems odd to put in a birthdate and then be given search results that don't apply. Very frustrated I paid for this and am not able to locate care options.

It is difficult to take in quickly. Have some questions that I cannot find answers to. The basic membership is high and then you get other screens pop up as you investigate further. I did sign up for a premium membership without the extras on an annual basis. Who do I contact at care in my area to answer my questions?

I set up a profile to secure childcare for my first born. However we decided to go with family and did not use these services. I didn't realize I had agreed to a quarterly fee of $78 until after almost 1.5 year of them charging my credit card. I requested a refund because it's clear I did not use the service and my request was rejected. BE AWARE!

Care.com is a scam! My company signed up and not ONE applicant ever responded to our job posting. Additionally, we have been trying to cancel for almost 2 months and we can't get anyone on the phone and the payments continue to come out of our banking account. We plan to move forward with further actions against this company. Please do not sign up, this is a fraud!

The message I got was that this is a free service but I keep getting a bill of $154.00 a year I also cannot go out then come back to see if I've had any responses. This doesn't help me search for help

Flat rate prices for the day week. Details on min or max children they can care for. Also min and max hours they are seeking for a weekly family. Any allergies? (Mostly house hold) thank you! I pray this works out for us!