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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
It was difficult for me to find the message center and the page where jobs are posted. Then things got less frustrating.
Phedeos B. Was easy to work with, pleasant, and understood what I needed.
I get anxious easily. Phebeos did not "catch" my anxiety and remained calm and focused. Just what I needed to manage my anxiety!
I am very happy with care.com
I found my first new hire from this website. The website appears to be safe as well with security protocols in place.
It didn't take long to start receiving feedback from potential candidates to hire, overall the experience has been positive
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The problems: incorrect info was added without my consent to my Care.com profile -
unauthorized added needs: the hours, feeding, and meal prep
Most people who applied for the position didn't call after I provided my phone # and asked them to call
One person who did call and agreed to an in-person interview was a no show with no further contact
The great side of the experience: I hired a qualified person who called in response to my request, came to an in-person interview on time, called before arriving on her first day of work and on day one seems to be a good fit.
Thanks so much for your feedback. I am sorry you haven’t always heard back from caregivers! Please be assured we do our best to encourage our members to always be courteous and professional and I apologize if this hasn’t been your experience. We are also happy to help with your profile concerns. Please reach out to us via our Help Center link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-022640 in your message.
You have to purchase a membership before you're allowed to review cleaning people who match your ad, very disappointed and very misleading
Disappointing
Thank you for your feedback. We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt misled. That was never our intention! The fee contributes to our ongoing efforts to keep the site safe and secure and to maintain and develop the features of our site. If you would like any further assistance or information, please don’t hesitate to reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024760 when you message.
Messy, disjointed way of communication. The response choices are vague. Applicants reapply even after hired. Their is no way to respond to any applicant that is simple and clear. And then the messages are all jumbled with all applicants. It is just a mess.
I just did above^ THis is exactly what I mean. An AI bot is not able to communicate clearly or precisely.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022667 when you message.
It took us a couple of days to finally get some replies. The profile we left was at first incomplete because we had some difficulties navigating the site. After correcting that we had several great applicants. Wish we could offered them all a spot. We hopefully found an individual to meet our needs.
This site is okay to work with. I'm sure some people find it simple to use. We don't do a lot of computer work so it's a little more challenging for us. But taking our time, we obviously managed to get it right. We will find out in July how the individual works out when the applicant comes to work for us.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The Care app cancels out contact info, can only chat,but can't call because phone numbers are blocked out. This defeats the purpose of paying Care.com to provide services. I paid for premium services that can not be utilized. Quite disappointed and pressed for time to have nothing work proper.
The sitters have great attitudes and customer reply, just unable to contact them outside a chat box, meaning communication is stifled. How am I supposed to make arrangement in a system not designed to make arrangements.
Thank you for your feedback and I am sorry for your frustration. To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, ask the caregiver to resend their information, and it will be visible at that point. We'd also be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022510 when you message.
Thank you for an amazing pet sitter experience while we were away on our family vacation! Taylor was an amazing fit for our dogs. Her dedication and kindness to our pets allowed us to have a carefree vacation allowing them to stay in the comfort of their own home while we were away. Her daily updates and photos were a great reassurance that they were doing well throughout our entire vacation!
I am so happy to hear you have found such a great caregiver! Thank you for taking the time to post your feedback! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Not good. Only 1 person applied and she is not close to me. I will give a few more days and I will look somewhere else
No one has contacted me out of 10-12 people I picked.
I'm very sorry to hear you haven't had much luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024714 when you message. Thank you!
Have taken £45 for an unusable service - that's two tins of specialist formula for my baby that I'm now without. I signed up when I was sleep deprived with a new baby, hoping for some help. There was no one any good in my area. No reminder that it was going to auto renew, just the hopes that everyone forgets.
Considering most people are looking for help and are probably stressed and tired, they must make a fortune with their underhand practices. Of course, no one in customer service cares.
I'm now having to beg friends and family to lend me the money to pay for formula until my next maternity pay comes in because they've taken that money out.
Disgraceful.
Thank you so much for your feedback. I'm sorry to hear you were not able to find a caregiver. Have you tried posting a job? Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. I'm also very sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook messenger. If you are in the UK, please contact us via https://www.care.com/en-gb/contact-us. Please include Reference Number REV-022412 when you message.
She took great care of my cat! She sent me pictures every day and made sure my cat had enough social time.
Great experience!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024559 when you message.
She helped me with organization and cleaning. She was able to put things where I needed. She was also very kind.
It's fantastic to hear that you found such a nice caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024664 when you message.
I do not need a sitter. Please change to Senior Care. Did you change my name? Location? I have to get a new password.
It’s been a headache but my niece caused it.
I'm sorry for any difficulty you've experienced using the site. We are happy to help! Please reach out to us for assistance. You can contact us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024767 when you message.
I can't connect with someone to drive me to my doctors appointment on 10/8/24. I can't figure out what I am doing wrong.
I'm so sorry you are having trouble with your search for a caregiver! This article on our Help page about how to post a job may be useful to help you get started: https://help.care.com/families/s/article/How-do-I-post-a-job-1560430846998?language=en_GB. We are also happy to help! Please reach out to us for assistance either through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024539 when you message.
I did not hire this person
I did not hire this person
I did not hire this person
I did not hire this person
I did not hire this person
I did not hire this person
I'm very sorry if you didn't have a good experience using the site. We would be happy to help! For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024796 when you message us.
Cheryl was punctual, friendly, communicative and kind to our 2 month old baby. Will definitely be using her again.
Thank you for taking the time to post this great review! We're so glad to hear you've found a fantastic caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024640 when you message.
1 or 2 detailed recommendations from folks who have worked with this senior care giver will be helpful.
Tania Cotrinia has been truly helpful and terrific in every way. Tania is a knowledgeable senior card giver. Tania makes excellent suggestions to help me recover. Tania is always on time, works hard and smart and is pleasant in every way!
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Our babysitter was very responsive when we booked, and worked well with my son, who enjoyed playing games together.
Helpful service, was good to find a caregiver for some extra help.
We're so happy to hear this! Thank you for taking the time to share! If you haven't already, please consider sharing your positive experience by leaving a review on your caregiver's account. Your feedback not only acknowledges their great work but also helps other customers in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-024637 when you message.
Briana went over and above to give my old, sweet cat, Frank, gentle and attentive care.
He had plenty of food and water and his cat letter box was very well maintained!
I will be very happy to have Briana's care for Frank again in the future.
My experience with CARE has been very positive.
It's so great to hear that you found such a wonderful caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
We are very pleased with our caregiver, Faye. My sister Bonnie likes her and we are glad we hired her.
Faye took my sister to a doctor appointment. It was a long wait, but we’re glad that Faye had patience and understanding. So glad we have her to be Bonnie’s caregiver!❤️
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
The housekeeper did not show up and did not have the courtesy to let me know. The time and date had been confirmed and I waited with no word from the housekeeper.
Very dissatisfied.
We are so sorry you had a bad experience with someone on our site and we appreciate your bringing this to our attention. I have documented your concerns and they will be reviewed for appropriate action. If we require any additional information we will reach out to you.
Additionally, I encourage you to post a review on the caregiver's account to let others in our community know about your experience:
Computer
1. Log in to your Care.com account.
2. Click Jobs near the top to display the Jobs page.
3. Click the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Click Submit.
Mobile
1. Log in to the Care.com app.
2. Tap Jobs at the bottom to display the Jobs page.
3. Tab the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Tap Submit.
Once you submit a review, our team will go over what you’ve written, and we’ll post it to the site very shortly. Reviews appear publicly on the site, so please omit last names, locations, illnesses, or other specific personal details that might identify your family.
Thank you in advance for taking the time to post a review
You have not allow me to get back to the move out cleaning service move out cleaning service was not applicable to your services so I'm very disappointed. Thank you
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023047 when you message.
Michael A is the tutor I hired. If I did not connect with Care.com. I would not have found a qualified tutor such as him at a reasonable rate
Thank you for taking the time to share this! I'm very happy to hear you are so please with the tutor you found! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023715 when you message.
Marissa was wonderful! On time and professional and did a great job with our 18 month old! Highly recommend!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
The website was very helpful and easy to navigate through. We have been pleased with our housecleaning service person.
We're so happy to hear you have been having a good experience using the site! Thank you for taking the time to share! Also, we offer the opportunity to post a review on caregiver accounts; if you would like to share your positive experience with this caregiver, please see our Help article that explains how to post a review: https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We would also be happy to help if you'd like! You can reach us via our Contact Us link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-024119 when you message.
Gain trust and grow your business with customer reviews.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
We are so happy to hear you are finding success with the site! We really appreciate you sharing your experience! Thank you for the review!