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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
After careful review and thorough walk through, many things were not done.
The conversation was too much to paste here, however, please note:
Good morning Donna.
Texting will be the avenue of communication to assure no more misunderstandings. This person tried playing mind games…WOW!
1. I clearly stated and it's obvious, that Recurring services depended on the initial deep cleaning. With your help, you said the task will not be a problem. I took you at your word. In the process, the hallway bathroom soap dispenser is missing. I really depend on that hand soap.
2. Pay is available through the care website, why did you insist on Zelle Pay? In this case, I'm requesting the money sent back the same way you received it and I will complete your official payment via the website and get a proper receipt.
3. Moving forward, recurring services can commence upon the completion of the above statement #2.
What say you?
Now you want to text?
1. That screenshot NEVER existed until now and we both talked extensively about how I would be paid via Zelle, Venmo, Cash App when you initially informed me that your boss Mr. Jay only paid checks and I politely explained that was unacceptable on a short term house cleaning job! I've NEVER been paid through the website Care.com because of all the fees they charge.
2. I asked you before I left to check and make sure everything was acceptable because as I explained yesterday it's common to sometimes overlook minor things especially when faced with such a huge situation! It took 2 people 3 hours to clean a small very neglected one bedroom 2 bathrooms apartment and you yourself had told me ahead of time that the job was going to be a lot and it definitely was! But to be accused of a bathroom soap dispenser? Wow! I buy mines from Bath & Body Works and I promise you I can treat you to one or more! I've worked for millionaires and never had these issues!
Initially it seemed:
Donna did a great job with the entire condo as requested. We really appreciate her thoroughness. And her good advice about how to prevent microwave splatters.
Written receipt would have been great after service. Or does Care send a receipt? Since this is my 1st time utilizing Care, Inc.
Thank you Donna for your kindness.
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-023573 when you message.
This person is a good communicator. But unequal to the task. He made an effort until I left him alone. Upon which he left made some remark about needing to dump fluids. And exited never to return. I made an attempt to reach out but it appears I have been blocked.
I had intended to pay him for the hour and a half that he worked. Sorrow for traumatizing your young cleaner 😳
Hi Frances, I'm sorry to hear that you didn't have a good experience with the caregiver. If you haven't already, please consider sharing your experience by leaving a review on their account. Your feedback helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
The housekeepers had hourly rates on their profiles yet none are charging per hour. They all ask to view the flat even though my description of the flat is in the job description and in my messages to them. Some suggested that the first clean should be a deep clean even though the house is super clean and we've paid for a deep clean when we bought it a month ago.
Many housekeepers did not have any reviews so it was difficult to understand how good they are.
The website is quite clanky and not very user friendly and I don't want to download yet another app.
We did find a cleaner in the end but after much more effort than I would have liked. She hasn’t started yet so I am not sure what the experience will be.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022411 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
We used Ava M in the Cincinnati area. She is absolutely amazing, and we will be using her again!
So thankful for this service!
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
We were pleased with the care given to our two dogs yesterday. Chasity seemed to take a liking to them and treated them well.
Payment system is a little confusing.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
The website was easy to use and we were happy with the many impressive responses we received. The lady we hired was excellent!
We're thrilled with Care.com and our new sitter!
Thank you for this great feedback! I'm so happy to hear you've had a good experience and were able to find a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include Reference Number REV-023378 when you message.
No one is communicating with me. I hired two women for today and I haven't heard a word from them as to if they accepted and if they or when they will arrive.
Thank you for your feedback. I am very sorry to hear you haven’t been receiving responses from caregivers. Please be assured that we make every effort to keep our members up to date about new messages and job inquiries, and we encourage all Care.com members to remain courteous and timely in communication with other members. We recommend that you have a specific time line for the hiring process and decide how long you are willing to wait for caregiver responses. If the caregiver doesn’t respond back in a timely fashion, you may want to move on so you are not wasting precious time. We are also happy to offer any assistance we can with your search. Please don't hesitate to reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022743 when you message.
Great resource for finding babysitters, we were able to find a last minute sitter for date night.
We're so happy to hear this and are so glad you've had a good experience! Thanks for sharing!
Thank you,
Care.com Member Care Team
I love how simple it is to search, connect, and chat. Even filling last-minute needs is easy!
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Hannah did a great job caring for our dog for the day. There was a fenced in yard so our dog could play outside. Hannah also took our dog on a long walk and to the dog park.
Our first experience with care.com went very well. We found Hannah to be a responsible and caring dog sitter.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Once again, the person I hired to do housekeeping did not show up. They gave one ridiculous excuse after another. I have tried multiple times to hire a housekeeper through Care.com and not once has the person shown up. The response rate is terrible so I usually have to message 10 people just to get one response. The ones that say, they are coming never actually do. On top of that, I had some sort of automatic renewal, which I did not know about so I've been paying for a service that I have never actually gotten to use. I cannot express how dissatisfied. I am with this company. I would not recommend them to anyone! I have finally managed to figure out how to cancel my membership
All I can say is my experience has been worse than a one. I don’t know how anybody is actually satisfied with this company. I am done, trying to even hire someone through them. They clearly do not vet the people on their site.
Hi Diane, I'm sorry to hear that the housekeeper didn't show up, that you didn't have any luck with our service, and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022232 in your response.
The website was difficult to maneuver. I ended up posting 2 jobs i only actually had one job.
If you guys have someone call me I will explain what happened. I am over it. *******209
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024569 when you message.
Great care of our animals and very active dog, house and cat boxes clean when we got home, pets good and water bowls clean…
Thorough, flowed pet and house sitter instructions,played with our dog. Nice job!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
It was easy to find care on Care com and set up a profile. My initial caregiver cancelled and I was instantly refunded and my request was resubmitted to find a replacement. Chatting function was easy and I was able to find care
The app and website are not hard to use but it seems glitchy when it comes time to review my care giver. I found it difficult to leave them a review and see a summary of the care given.
It's hard to review my giver and find the summary of the review
Hi Nicolette, thanks for the review! We'd be happy to help you with the issue you are having with leaving a review for the caregiver. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-022454 when you message.
I had a great interview with Amy She was so good with her experience level and pleasant to talk to.
I feel very confident in her care.
I finally found a good house keeper
After a long time in searching. Thank you care.com
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account once the job has been completed. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Brisa took good care of our dog and home. She followed our instructions and when we returned Sydney, our dog, was happy and healthy. The house was as we left it and she also washed her bedding and towels.
That's wonderful news! I'm thrilled to hear you found a great caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
The worker never showed. Was unavailable when called, texted, or messaged. This person put my children in a very dangerous position by not showing up. We had to scramble at 5am to try to rectify the situation.
It’s been a negative experience
We are so sorry you had a bad experience with someone on our site and we appreciate your bringing this to our attention. I have documented your concerns and they will be reviewed for appropriate action. All caregivers on Care.com go through an initial verification before being allowed to create an account. Care.com does not directly employ the caregivers you find on our site, and we don’t place caregivers with you; instead, we offer an array of tools and resources to help you make the best and most informed hiring decisions for your family. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022211 when you message.
Additionally, I encourage you to post a review on the caregiver's profile to let others in our community know about your experience:
Computer
1. Log in to your Care.com account.
2. Click Jobs near the top to display the Jobs page.
3. Click the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Click Submit.
Mobile
1. Log in to the Care.com app.
2. Tap Jobs at the bottom to display the Jobs page.
3. Tab the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Tap Submit.
Once you submit a review, our team will go over what you’ve written, and we’ll post it to the site very shortly. Reviews appear publicly on the site, so please omit last names, locations, illnesses, or other specific personal details that might identify your family.
Thank you in advance for taking the time to post a review!
Signing up and reviewing backgrounds of local sitters was easy as was the booking.
Easy is great and our experience so far has also been very good.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Helen took great care of our pups while on our cruise. She let us know every day how they were dong and sent pictures of them. They were healthy and happy when we picked them up. We will definitely use Helen in the future.
Helen gave great care and communication!
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
I'm kicking myself for using your service! It would be wonderful to speak to a real person, to talk about things works.
I’m not sure that I’ll find anyone can conne help me! I see your postings but so far no one has answered my messages.
I’m sorry you are having trouble reaching us. Premium members can chat live with us through the Contact Us button found at Care Help Center for Families, Caregivers & Partners as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-022989 in your response.
Easy and reliable. I appreciate you. Thank you so much for help
Good service
We're so happy to hear you've had a good experience on our site! Thank you so much for sharing!
Angelica did an amazing job, she was super thoughtful and thorough knowing I was injured she didn't hesitate to come help.
I will continue to hire her as she has done an excellent job as very understanding with my messy kids and scribbled walls. Thorough and fast. She has been very trustworthy and honest as well.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
It was great my dog was in great hands and he had a ball so grateful I used this app
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
My experience Never happen because the caregiver set a schedule. Told me to text it to her and then, after I approved. I hired her she called back late night and Canceled.
I will try another today but I wasn't pleased
I am so sorry to hear of your experience using the site. I wanted to let you know about our Reviews feature, which allows you to leave a review noting your experience on a caregiver’s account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Gain trust and grow your business with customer reviews.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Thank you for posting such great feedback! I'm so happy you found such a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include reference number REV-023984 when you message.