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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
Quality people on this site to hire. It was easy and convenient to find a good person
So far so good. She is very cooperative and helpful. Very attentive to my needs and wants.
It's so great to hear you're happy with the caregiver you found! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please include reference number REV-024374 in your message.
I have talk talk to her. I need a phone number. To get more information
So far no experience yet.
To promote safe hiring, we encourage our members to communicate onsite as much as possible, and we keep contact information private in the initial messaging. When you're ready for a phone or video interview, simply ask the caregiver to resend their information, and it will be visible at that point. If you would like assistance with this or anything else, please just reach out to us via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024228 when you message.
I don't love Care.com. First of all, it's a large expense just to be a member to receive services from others. The cost of one month membership is a whole third of what I'm going to pay for a provider! Plus, I used to offer my services on Care.com, and it won't let me use that same account or email to now be seeking services, so I had to sign up separately with a different email address. Finally, I have posted two jobs so far, and the experience of the questions asked by the platform and how to reach out to providers has not been consistent. It is really confusing. Editing a job is also not smooth — in the app, it's very try glitchy, and also I can't change the method of payment for pet-sitting jobs. So now I am going to pay in cash even though I had been hoping to pay through the app so I could get a receipt. And I don't want to sign up for the premium payment options because a) it costs an additional membership fee, and b) I won't be using services enough for it to make sense.
I did find a lovely provider, though. That's the only positive here.
Not great. The only positive is that I did find a provider, but I will not use this platform again.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022522 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Still haven't found someone yet to clean for me yet. Waiting for someone to return my messages
No one is returning my messages
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024315 in your response.
My experience was very positive. The worker was very pleasant and courteous and efficient.
She helped me to get my house back on trac.
We're so happy to hear you had a good experience! Thank you for taking the time to post this! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024288 when you message.
Kids loved her, Thats all that counts. Raquel is a true professional.
Love your service. Hate this review form, Fix it,
We love that you’re happy with your caregiver! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024821 in your message.
My job hasn't been filled. I'm not getting any reply's from messages.
Job is still open
Thank you for your feedback. I'm so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, we would be happy to do so! Please reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024287 in your response.
Sonia had a very calm presence and jumped right in to help with bedtime. She was able to get our 6 month old right to sleep. I would definitely hire Sonia again!
We love hearing this, thanks for sharing!
Excellent service. On time. Good driver. Courteous. Intelligent problem-solver.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Robin returned today for her first cleaning and did a great job
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Our daughters loved her and we're looking forward to booking her again.
I am so happy to hear this! It's great when our families searching for care find a great match! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023687 when you message.
We needed a pet sitter by end of week. The set up, inquires and hire was completed within 48 hrs and very happy with our care giver.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Found the app to be easy to use but the communication of the contractors was lacking. Quality of cleaning I received did not meet my expectations and had to re clean by myself. Would not use again
Thank you for taking the time to post your experience using our site and service. I apologize for your frustration and please be assured your comments have been taken into account. I wanted to also make sure you’re aware of our Reviews feature, which offers the option to share your experience. Your feedback can be helpful to other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please use Reference Number REV-022528 in your message. Thank you!
No one has returned to let me know if they want to clean for me. Unhappy
Thank you for your feedback. I'm so sorry to hear you aren't receiving responses! I would like to suggest posting a job, if you haven't already. Many of our members find greater success when they post a job outlining their needs versus just individually reaching out to caregivers they find through searches. Check out our Help Center article about posting jobs here https://help.care.com/s/article/Overview-of-jobs?language=en_US. We’d also be happy to help. You can reach us via the Contact Us link on our Help Center page at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-023643 when you message.
I interviewed several candidates with terrific experience. I was able to find the perfect match for our child and family.
I was able to meet potentials and review backgrounds within two weeks of joining.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Our sitter was loving and went above and beyond to make Jasmine happy and comfortable while we were away. She kept me informed and provided updates on her care that made our time away carefree.
We will schedule our caregiver for Jasmine as early as possible to time to insure she is available.
I'm so happy to hear you have had a good experience and found a great caregiver!. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) or directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Erin stayed overnights at our house to pet sit for our large dog and our two medicated cats. She was very responsive to our texts and loving with the boys. We also came back to a very neat and tidy home. Will definitely be continuing to book with Erin next time we go out of town.
Hi Megan, that's wonderful news! I'm thrilled to hear you found such an exceptional pet sitter. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I'll start with the positive - I've found good people to help with our babysitting/nanny needs. But the site and app are the worst user experience. The app is so slow. Messages are glitchy. I do not recommend care.com
Hi Stephanie, thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm glad to hear that you've found help with your babysitting/nanny needs. I'm sorry to hear that you didn't have a positive experience with the site or the app. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022197 when you message.
Only meet with me one person, nothing came of that, did not set a schedule
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or via Facebook messenger. Please include Reference Number REV-023591 in your response.
Laura was caring about myself and my Mom. She was prompt and courteous and friendly in a difficult situation.
Wonderful care. This was a successful job.
Hi Cindy, that's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
This is a great service. We were able to locate a sitter immediately. When that sitter had to cancel last minute due to extenuating circumstances, we were able to find someone else in a very short time. The sitter we ended up with was wonderful, flexible and provided good service.
Thanks so much for the great review! I'm happy to hear you are finding success with the site and we are thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Deanna was very conscientious and so great about spending time with our pets. We knew they were happy, healthy and getting the attention they love.
Very positive!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Have no idea if luci is coming. Said couldn't call me and I can't call her. Very confused. If I don't hear from her. I would like to cancel my subscription!
Thank you for using our site and service. I am sorry you are having difficulty connecting with your caregiver. If you would like assistance, we are happy to help! Please reach us through the Contact Us button found at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-022538 in your response.
Dogs accepted her into their pack immediately and I believe they can see things in people that other people can't. When I knew they trusted her I know I did too. Truly a good person.
This is fantastic! It's great you have found such a good caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Thanks so much for the great review! I’m happy to hear you are finding success with the site!