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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
Will not use service again. She also had a record. Sent pictures like it was A hook up.
Awful I did not think it was a site where call girls would be trolling for jobs. Make sure to ask for lic cna and dl.
We got nightly emails with photos. Obviously Willy was very happy.
I appreciate Diane’s dedication to detail and her loving care of our dog.
It's so great that you were able to find a caregiver you are happy with! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thank you!
* Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My dog sitter Jacquline N. Was wonderful! I felt totally confident leaving my beloved pups with her. She was warm and loving with them! I came back from vacation to two happy dogs.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus or via Facebook Messenger for assistance. Please use Reference Number REV-022039 in your message. Thank you!
She showed up on time very polite and got right to work. I think she did a wonderful job. Thank you so much
I’m very pleased
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I'm still waiting to hear from people, I guess they x out phone numbers I don't see why they can't just be in contact with the caregiver instead of paying someone to get in touch with the caregiver
I would like to be able to find someone one without having to pay for finding them I don't mind paying them but why do I have to pay to find them
Thank you for taking the time to provide feedback! This Help Center article about messaging on our site may be helpful to you: https://help.care.com/families/s/article/how-families-can-message-a-caregiver?language=en_US. Also, if you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022049 in your response. Thank you!
I booked a last minute sitter and it wouldnt let me pay her in cash. I didn't like that. It also wouldnt let me post a time sooner than 6 hours. Also, i just paid 155 for the year and its still charging a convienence fee?! WHY?
Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-021827 when you message.
This company is a complete scam! I signed up for one month and they billed me for 8 subsequent months without a single notification. I cancelled my subscription but some error on their site made it not go through and since I never received a single notification my card was getting billed I didn't realize I had been paying for this service for 8 months without realizing it! $400 in unwanted services when i never even logged into the account as I only needed it once for a vacation nanny. DO NOT sign up it is a SCAM!
Hi Natalie, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at https://help.care.com/s/contactus or through Facebook messenger. Please include Reference Number REV-021584 when you message.
We booked Cierra for a1 time event to watch 2 boys. 4 and 6 yrs old. She was on time and soo stinkin sweet. The boys gel
Fell instantly in love with her! We we're sooo confident leaving the boys with her. If I need this service again, I will definitely request her! We had a perfect experience!
Beyond happy with our experience
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
They assigned a person without me knowing about it and charged me for it. So not go with this company! I have been fighting with them for two days with no results. Save yourself a headache!
Do not go with this company (if you can call them that)
Hi Brian, thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or through Facebook Messenger. Please include Reference Number REV-021996 when you message.
SHADY! SHADY! It's a money grab! They gave me a price of $350 for 3 months. Then tried to charge $350 a month for 3 months. Then they "go back and listen to the conversation" and say it was completely stated it was a monthly fee. Then threaten to take you to collections. I cancelled my card, so they will get nothing more from me. I mad, I didn't read the reviews prior to getting taken advantage of.
Hi Stacy, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. We'd be happy to review your account if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number
REV-021624 when you message.
Hello first time using Rover it was alittle tricky setting the app up but once you had the app downloaded it was a breeze
You have plenty is sitters around you too choose from it’s easy
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I signed up and within an hour I had hired a very excellent person.qui
Quick and painless
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Great attention to detail. Care for elderly mother was so kind & attentive
Thank you for your feedback, we really appreciate it! I'm also so happy to hear you found a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Alyssa did a good job. I am trying to hire her again. She did exactly what I had asked her to do...and on a very short notice
Thank you for taking the time to share this! It's great that you have been so happy with your caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I have a hard time with your internet side. I will try again to find someone.
I clicked on the wrong spot on your website. I have not hire anybody. So please cancel the indicated "Hired". I am still looking for someone to help me. Hildegard Franks
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022472 in your response.
I have NEVER dealt with a business that charges your credit card just any old time they please and lie to you and REFUSE to give the money back even tho they billed me 2 weeks before it was due and my account was cancelled, they still took money and back to back within a day! I'm in the process of getting an attorney just because I have the time! I'm sick and tired of these big companies thinking they are above the law! I have been in contact multiple times with no resolve, thr agent actually laughed at me when I said I'd leave a bad review and replied like your review matters! My review may not but I guarantee the lawsuit will matter! I'm coming for you!
Tip for consumers:
Business should NOT be above the law and if I took money WITHOUT permission I’d be in jail maybe the person that refuses to do their job should be in jail!
Products used:
They only offer one service
Hello, I'm sorry to hear you did not have a positive experience on the site. I can assure you that we do take all reviews very seriously. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-021234 with your message.
I have been able to have only 1 response and she was unavailable to transport me to my destiny. Hopefully the situation will turn around after Mother's Day.
Thanks for the review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-021679 when you message.
Paula C. Applied antibiotic ointment to our cat's eye and taught us how to do it ourselves. She was excellent interacting with Tigger.
Excellent in all respects.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
It was easy to use and I found the right person to watch my pet.
So far it went well I interviewed some people and it was easy to find the right person.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Shanna fed me my cat and scooped the litter box unasked. She also brought in the mail.
This is great to hear! Thank you for sharing that you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Easy and quick to find exactly what I was looking for. The selection seemed very good.
Fast response and easy to set up for a house cleaning service.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
We scheduled a date night, booked and confirmed a sitter, then eagerly awaited celebrating our 11-year anniversary together. But then, the morning of the scheduled date, our sitter messaged saying she had to go out of town. When I told her it was our anniversary and we were counting on her showing up, she suddenly changed her tune and claimed she could find someone to help on her end so she could try and fulfill her obligation to us. But by that point we already canceled and the refund had been issued. So I told her that she probably should've thought about finding help for her issues sooner rather than just defaulting to backing out of the job at a point where it was literally the day of and we couldn't find a replacement. We reposted the job and received a response from a girl at 9pm (give or take a few minutes) and she messaged us her direct number and asked us to reach out that way. So that's another shady character. I'm not booking outside the app. I purchased a subscription for a reason. So y'all maybe need to discuss the rules again with some of these sitters.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-021810 when you message.
My animals liked him immediately and they their time being with him.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Very pleased with the quality of care. The entire process is so quick and easy.
Very pleased with our provider, Celeste. She was prompt, great at communicating, and my dog immediately liked her. I will definitely be using care.com again.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if possible, we would really appreciate more information regarding this. Please reach us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022611 in your response. Thank you!