Care.com

I was a member on care.com for one week - received a great response from job seekers, but our situation changed so we didn't end up hiring anyone.
When I cancelled my membership, I received an email confirmation explaining that my credit card would no longer be charged. However, three months go by and I am still being charged - despite their confirmation.
Total Scam. Agreed with all other reviews. Do NOT give this website your credit card information.

Although we subscribed only for one month membership at Care.com they charged us during 3 month. They claim that there is automatic membership renewal unless you call them to cancel. I have called 2 times now but they are still charging my credit card. I am extremely disappointed and will never use their services again. I think that facebook groups and forums are much more effective in finding reputable help through referrals.

Account setup was deceiving. It should have been made very clear that payment is non-refundable at the time of purchase. There is something very dishonest and unsettling about a company that would deliberately fail to disclose such important information. These tactics make me uncomfortable doing business with Care.com.

Website is really hard to use, too many forced choices and dark patterns. You should focus on the tasks your users actually want to complete (browse caregivers, switch easily between hiring caregiver and providing care account, etc) rather than promoting your business goals so blatantly. Do you have a UX team? Listen to them!

Not bad so far, better than some, worse than others. Mainly not as laborious, which is a definite plus! Need more drill down questions to get at 'details for care' before getting 'responses' from potential Aides.

State explicitly they don't offer refunds, so at least their upfront about it. But, terrible way to do business. No email notifying that they are billing you etc... Other free sites that much better..

My ladies son's sitter was under constant sexual harassment with his father. She called the company after quitting and no response. Offers of drinking and sex with an underage girl. Do NOT let your daughter work here, they don't care. Shame on them.

No opinion as yet. I've bought a basic membership for one month, have sent you an email describing the care I need, and have selected a few helpers from a preliminary list. Not sure how this works, but willing to try it.

After you pay $38 a month, you will find most care provider are still listed, because it's almost impossible to cancel your membership, less then honest big company, waste of money! BEWARE of care.com

Need a personal assistant, doesn't quite fit the Care.com system of how they organize their website. It needs its own top-level domain, and more applicable responsibility/skills choices. Also, the filters don't seem to work properly. Clicking "non-smoker" when looking for a possible employee, doesn't produce only non-smokers, for example. Clicking "3 miles" doesn't keep results only within 3 miles. But if I can find someone to hire, those problems will be behind me.

The website is difficult to use. We are looking for a Senior caregiver near our home. When we apply the filter for"Within 35 miles,'' only two names appear. That must be wrong, but we've tried it twice.

Hard to find information about memberships and what they actually provide. Confusing that you offer a paid criminal report history but advertise as having 100% background checked caregivers. Navigating add ons left me wondering what I just paid for.

Complete Scam. I signed up with them for one month. They kept charging my credit card without my authorization for the next five months, and refuse to refund. In addition, their service is awful, I could not find any appropriate sitter.

Commercials suggest you can find you perfect babysitter and babysitting job TODAY. Now I realize that commercials are often far fetched, but it should definitely be within 5 months. Also, this app is not too friendly to teens as the only jobs ever posted are ones for families who want high level college graduates. Truly terrible.

The free membership is useless. You can not communicate with caregivers or possible employers without paying $20/month. They are not an honest company. I would suggest that you don't waist your time unless you're willing to pay.

They closed my moms account and mine, multiple times for "no reason"... I'm sure the reason is that we were getting hired and didn't need to pay for any of their extra costly services. It sucks because you work on your profile and never get those numbers of references back.

I'm having some difficulties sorting for caregivers by availability or whether they're even taking bookings. This makes sorting through caregiver profiles much more time-consuming than it needs to be. Any way you could add those features?

Payment totals were unclear before credit card information was asked for. I'm willing to go with what I paid for, but that's a little sketchy by design. A final button to accept payments when the grand total is given would be appreciated, and a better business practice.

Tried to update my credit card info for background check etc...won't let me?
This company was great when I joined in 2012 but it has really gotten difficult to navigate and/or rely on decent job offers...

There customer service is non existent. The took my money and then closed my account without warning. I have written to them three times and still heard nothing back after a week. Nannylane and sittercity are both superior services. Don't waste your time with this site or app.

This is the third time I've paid for a care.com membership, and I have only ever found one sitter, who we then stopped using because of theft. Last time, I didn't find anyone at all. I'm desperate, so coming back to try again. Not feeling hopeful.

Way too many ala carte options, it's a bit overwhelming and expensive. Also, past people applied or were contacted just in the last week, and all of those applicants have expired. Where did they go? I am surprised with the money I just paid an archive file does not exist at the bare minimum

I would have loved an introduction to know whats what with the cost structure. You basically can't do anything on here without paying so why not just say so at the start, having a basic membership is super deceptive.