Care.com

Last caregiver was good for about two months then got very lazy and brought in children to babysit while watching my 96 year old dad. :/ The web site is good but expensive. Especially for just one month. But Im grateful that I can use your services.

Challenging at first but starts to make sense if you answer enough questions to see providers. Most say not booking so I will keep looking or reach out to some because it is not clear since all were active within last 24 hours. Seems like a great potential for finding help for caregivers for my Dad.

Should be an initial option for disability care bc I'm neither a child nor a senior. Thankfully, the user-friendliness of the site got me past that discouragement when I found later it included younger age groups.

A little pricey when I'm unsure if I'll even use the caregivers. As
I am super nervous leave my infant and older child with anyone other then family. But I'm out of options at this point with ageing parents and siblings who wont help.

Layout seems good and profiles appear to be active. Not enough transparency up front about costs and then I am very disappointed in the nickel-and-dime attitude towards up-selling: (1) trying to add on automatic subscriptions and (2) adding extra little charge for things like job views.

Annoying pop ups strategically placed on web page so you can never finish what you're doing without accidentally hitting one. Clients all complain about how site is not user-friendly, "care team" that responds to issues/ complaints takes 4 days to answer (scripted, robotic, worthless assistance.) Would not recommend.

This site provides no value except a platform. You may as well use Instagram or craigslist. Both parties pay to join, pay for background checks, etc. The only thing care.com does is... nothing, they advertise on TV. So that's where your fees go.

Not many options to communicate with caregivers... can only message them... will love to have video chat/interview function and one-shop stop for all steps of hiring a nanny including searching/interviewing/background screening/contract etc.

Im trying to check out and message a potential caregiver, but I have to jump through so many hoops where the service is trying to sell me additional things. Also you can't leave less than stellar ratings without having to type an extensive feedback entry. Not cool, care.com

1) The process of creating an account and getting started is too cryptic... the system produces information in a non-linear way, so it's not comprehensive. The site is hard to follow when random info constantly pops up.
2) I declined extra options but was still charged for them and can't easily determine how to undo that.

You should be more upfront about pricing instead of letting people post and THEN telling them after the fact. I also dislike that you require subscriptions with cancellations rather than allowing people to just buy one-time packages.

I think it's really hard to get an understanding of what Care.com actually DOES. There really should be a page that basically says "we help match you up with people looking for jobs doing what you need done" or words to that effect. I honestly could not tell without doing research elsewhere, and reading very fine print, that it is sort of like a glorified, expanded Craigslist that isn't free. Don't get me wrong--that is still hugely wonderfully useful! I just wish you'd come right out and say, YEAH! This is what we do." :)

We have been customers of theirs for years. We found some good care givers and good house cleaners over the years. During recent interviews one potential nanny openly was hostile towards my spouse, being a disabled vet, their religion, and the fact that both of us are in careers that protect, save, and house neglected/abused children. Now we are banned with no reason, no recourse. For what? Hearsay, defamation? We don't know. So the people who were discriminated against on the basis of disability, religion and other reasons gets banned for who knows. A company that promotes and glorifies Nazi like behavior should be avoided. Hopefully this review can go back to being a five star review, but with their track record of dismal customer service... it is unlikely.

Care.com closed my account with no explanation. I contacted them by email with no response. And they charged me. No one answers any of my correspondences and they don't have a phone number that I know.

Also the caregiver I used from Care.com (Taylor B.) stole $300 from me in services agreed to but not provided.

I agree that there are either fake employer profiles or people posting and not paying which mislead Care independent contractors to conclude after a while that the company is deceiving it's I. C.'s. Seek elsewhere for employment; do not rely solely on this site as it will disappoint. It is good if you want to promote yourself through their profile settings but otherwise there are no guarantees for work.

Among other many issues, as everybody is mentioning, they made a mistake displaying my background check. I took it with Sterling (who does background checks for care.com), they said it was care.com responsibility. Did they at least try to fix it? No! They just erased my account... So Customers Affairs (DCA) got very interested in the details... A thought: If you had any problems with care.com, before complaining on-line, contact CUSTOMER AFFAIRS, they listen! And then write your reviews everywhere else.

It's hard to give a better rating when you have to pay before you see if your job post successfully gets anyone's attention, and right after giving you the credit card info you ask for more money that includes criminal background checks - which should already be part of the subscription.

For my mom's live in caregiver opening, I got 18 responses, 12 applicants, interviewed 5, all outstanding with experience and references, and hired a great person in less than 4 weeks. Effective, the results are well worth the premium membership.

Glad i ran across this review site regarding care.com I was very interested in care.com. Doing a career change and wanted jobs pertaining to animal and elderly care. I thought this site was going to be a perfect fit. A red flag went up when I noticed i had to pay for credits to even apply for any postings. I can understand a membership fee, but there fee's seemed excessive. Judging by what i am reading not only do you have to a $25 membership fee is also required to get responses. They are just taking both ends money and getting away with it. Unbelievable.Not to mention, there is no screening process which puts both parties at risk. How is this site still operational.

This site won't let me access my account anymore just 2 weeks after paying for a background check (it cleared just fine btw). Now they are saying I need to pay another 14.99 for their own internal integrity check, but they don't mention at all what this actually is or does.

Frustrating and disappointing
Care.com used to be great - it's not now - congrats you've taken 10 years to take your company downhill - the company's "change" for $$$$$ and lack of customer service is horrible.

This is a horrible business. They have no sense of integrity or ethics. Terrible customer service department. Poorly run website. They charged my credit card without any notification, invoice or receipt. Complete fraud.

This website experience had so many scam artists posing as potential employers. I am a 50+ year old woman. I have extensive experience in Child Care, Nursing, Foreign Languages and Pet Grooming and Care. I paid money for everything they suggested, and had friends, family members and colleagues submit reference for me. After spending several days complying with all their hoops and background checks etc the only replies I got were fraudulent. Save your precious time and money and network on your own. Extremely Stressful Experience Never Again!
Regards