Care.com

User interface is not smooth and requires too many clicks to get to what I am looking for. Outdated GUI on the profile pages also, and error messages that are unclear about why there's a problem or what to do next.

Folks, please be cautious. I signed up for a one-month membership, and four months later, am still fighting charges that keep appearing on my credit card statement EVERY MONTH.

I have seen other comments like this from consumers. My suggestion is to pay via another method other than credit card. Or find a caregiver through another method altogether.

I've had a Care.com profile for almost 10 years. Never knew they charged. I could have found a neighborhood cat feeder easily! They told me credit card was for paying for services. ( I thought that meant cat sitting service). Not sure when they started auto charging annual fee but I'm sure it was not straightforwardly communicated. Now retired, I noticed the charge and cancelled account. Effective 11/17 (non refundable fee paid through 11/17). Seriously!?!.

I got contacted by four people who all sent me fraudulent checks and I lost a afresh thousand dollars because of it. I feel really stupid for falling for these scams. These people target trusting people who just want to help others. Anybody who uses care.com please be careful and do not take any money from anyone until you have met them in person. Don't fall for these.

This company is a huge SCAM! The premise of the business is great, but they trick you into long term subscriptions and automatically renewals to the subscription. The directions on their website to cancel your subscription puts you in a circular email pattern they are i'm sure fully aware of making it impossible to cancel your account. They only offer 'Downgrade" and not cancel which allows them to illegally keep charging you. I cannot wait until Dateline or 20/20 or some news show exposes their horrifically deceitful business practices. Beware don't EVER sign up with them..

Calling a subscription "Premium" and implying background checks are included, only to show "add-on" services after the subscription transaction feels manipulative and disingenuous. Makes me trust your company less.

I highly suspect many elder care postings are fake. I received a couple of calls over 1 1/2 years but analytically speaking absolutely this is a scam site.
Care dropped my pro-rating score from 100% to 40% due to a computer glitch. For the last 3 months they have promised to fix the issue with no end in site with this issue. Simultaneously and suspiciously I no longer receive emails from prospective clients. Most definitely both issues are intertwined. I would stay away from using this site. It's worthless full of scammers

I haven't yet tried to connect with a service provider but so far the website is very well laid out, there are plenty of service providers in my area, and a promo code was available to reduce my first premium payment.

Stay away from signing up because they will keep charging your without notification. When asked to refund they say oh you should have informed us sooner, it's too late to refund. I'm still going back and forth with these people for unnecessary charges. The service is useless and customer service is rubbish! They let just about anybody sign up for their website as babysitter or nanny! Stay away!

I did get some leads and hired someone from the site who turned out to be very unprofessional. I was very disappointed. I also had accidentally opened two accounts and forgot to cancel one so I was charged for two months I didn't use. I asked them as a courtesy to refund one month but they would not.

Too many hoops and dark patterns to jump over. I am already paying for some of your service. Treat me a little more gently and don't try to optimize every dollar you can out of me - this is the fastest way to lose my recurrent dollars.

This service has gone from a good partner to a deceitful money making bureaucracy. They have instituted auto renewal on your credit card payments without any warning or change management communication to participants. Their communications are canned and the network has declined considerably. When i first used them a few years ago, I had a lot of good options, this time, i received nothing. Be careful, they will take your money.

My daughter applied for a dog-sitting job that was a total scam- she wound up getting threats that someone would "slice her up" if she didn't cash a fraudulent check. No help from care.com but we did go to the police.

As a person that requires caregiver help, I have used this site for over two years with excellent results. I have hired 4 part-time helpers, 2 are still with me. It takes patience to find the right person. Check references and use common sense when interviewing. It's been a very good resource for me.

I posted a job for cleaning services on care.com and got a few responses. I employed a lady named Victoria S. She had referrals, a background check and was professional. Turns out to be a junky who after four cleaning services decides to steel my personal electronics and prescription medications. The only thing care.com cared to do was cancel her membership. This site is unsafe... I would never use it again and people should be afraid to use it for the care of there pets or children. If this kind of person entered my house and stole my things I don't want to imagine what some people can do to someone's child or pet. Scary experience.

The ability to read message should be a part of having an account. Add a care.com fee onto services used on this site rather than a subscription that may not prove cost effective for a care-seeker which will turn them off from using the services at all in the future.

I put my wife on this site. She is lawyer from Costa Rica, with great credentials. Not one person responded. We did the $59 background check, even less. I call and called no one ever talks live another bad sign
DO NOT USE.
We are on urban care another scam

7 months after cancelling with them, they started spontaneously charging me again without me having signed up again and without sending Me any kind of renewal notification or billing notification, like I used to get when I was a willing customer. They refuse to refund anything beyond 30 days. Please beware that when you cancel you HAVE to get some sort of unique confirmation number for it to hold water with your credit card company or bank when you try to dispute the charges. Of course care will say they don't give out transaction or confirmation numbers by you simply have to insist. I regret ever signing up.

Care.com edited my profile bio without my consent. They changed it so it included grammatical errors and misinformation. I was not aware until I looked at my public profile. I have no idea how long a grammatically incorrect bio was present next to my name! So unbelievably frustrating! Thanks, Care.com, for making it harder for me to get a job by making me look like an uneducated idiot.

Also, I have had problems getting photos approved by them, even though I followed all of their guidelines. Eventually did get one approved after communicating with the service department extensively.

Care.com takes advantage of busy parents that think they are just paying $35 for one month of service by continuing to charge them even if they are no longer using the service. Do not give them your credit card number! They will not refund you. They will hide behind the same statement that you should have known they would continue to charge you based on the fine print. This is a very unethical company that only cares about making money. They do not care about their customers. Hopefully more people will realize this is a scam. What a perfect setup... overcharge customers and then state that the customer is at fault for misunderstanding or forgetting to cancel.

This site is a scam - Buyer beware! They happily take your money and don't provide anything in return. You can browse the site in search of people to hire but must pay in order to communicate with them. They show all these people who are available to take on new clients. After I paid, I reached out to numerous people in search of a regular housekeeper. More than 1/2 never responded. The ones who did were not accepting new clients (even though Care.com showed them available to hire prior to paying the subscription). I contacted Care.com for a refund and was told it's not their problem if people don't respond or update their profiles. Of course they've refused to refund any money. I've now taken the dispute to my credit card company.

I was tricked into signing up for this site while being desperate to find childcare. They essentially prey on peoples needs with false advertising and spurious statistics. I was told there were over 1,854 suitable carers in my area, but after I subscribed and looked there were only about 5 and none of them had checked into the site for over 3 months. If this was not on the internet and subject to usual trading controls it would be shut down. It seems that the general view is this site is rubbish, so the fact they are still up makes me conclude this is actually a scam site.

Called them many times to cancel the subscription but it was not done- they refused to refund money- they have a small line that says that after one month they will continue to bill you- there is no notification or email from them so please beware- way of cheating people