Overview
Care.com has a rating of 3.3 stars from 6,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Frustrating finding cost info (for example on unlimited background check info). Also there is a technical issue that is not allowing us to edit our ad so we had to put it on pause.
Said they do errands. Posted a job for picking up an art piece too large for our vehicle. Got message saying it didn't meet the standards. Don't add errands if you don't mean errands.
Call me at *******255. Since I don't see any phone numbers in your website. You obviously want to make talking to someone difficult. I didn't order the $60 background check that you charged me.
Hello Greg, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004150 with your message.
It would be beneficial if your prices were listed on your home page, not only for access to the baby sitters but the additional fees for backgrounds. It is more expense than I thought.
We appreciate your review. We'll be sure to share your feedback with our management team.
Horribly slow, gates show nothing useful in front of them, how should I know if I should pay to continue? I don't feel like the website is safe, so I wish they'd offer paypal
I have contacted the member and didn't receive a response.
Additional help can be found at https://help.care.com/
A little disappointed in the extra fees required for services like background checks or having to upgrade the account to see details about caregivers.
Hi Stacie, We appreciate your review. We'll be sure to share your feedback with our management team.
Care is massively over charging parents for a platform that doesn't do what they say. The amount of parents angry at what they have to pay for this paid subscription just to have it do the entire opposite of what care claims. Also, they started taking cuts from sitters to get more money, yet sitters can't do anything when it comes to messaging a parent about a booking etc, they want to be paid. They claim some of this isn't true, but I pay premium as a caregiver just to not be able to message parents like they're claiming I can. Parents, stop wasting your money. Literally move onto Urbansitter. Care is a mess. They only want the money. It's literally just about the money. The amount of scammers that make it through their site endangering caregivers is alarming too. They don't vet anyone like they say they do. It's literally a platform that got lucky with a catchy name and are abusing how they get their money. Ridiculous. To be taking so much money from both parties just to have the worst customer service? They're winning with their profits.
They will bring up inaccurate information on you and refuse to fix it. They tried to tell me that I can't have an account to use their care services, NOT WORK FOR THEM, just to use their services because of something supposedly on my record. My record is completely clean and always has been. I have multiple security clearances of varying levels and have for years. I even tried to contact them to have them fix it and they absolutely refuse! They don't even care that they have and use inaccurate information. STAY AWAY FROM THIS SITE! Just imagine what else they're lying about if they don't even care about having accurate information.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
We scheduled a date night, booked and confirmed a sitter, then eagerly awaited celebrating our 11-year anniversary together. But then, the morning of the scheduled date, our sitter messaged saying she had to go out of town. When I told her it was our anniversary and we were counting on her showing up, she suddenly changed her tune and claimed she could find someone to help on her end so she could try and fulfill her obligation to us. But by that point we already canceled and the refund had been issued. So I told her that she probably should've thought about finding help for her issues sooner rather than just defaulting to backing out of the job at a point where it was literally the day of and we couldn't find a replacement. We reposted the job and received a response from a girl at 9pm (give or take a few minutes) and she messaged us her direct number and asked us to reach out that way. So that's another shady character. I'm not booking outside the app. I purchased a subscription for a reason. So y'all maybe need to discuss the rules again with some of these sitters.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-021810 when you message.
I know you are a paid service... and i don't mind paying for it. Until none of your people accept my request for service... I paid for a month in order to get care for 2 days. And everyone I contacted turned me down... THERE IS NO 'SERVICE PROVIDED' by ur company and I want my monthly fee refunded becus your company did NOT provide the services rendered as stated *providing a care provider"
So just refund my monthly fee since you did not fulfil your part of the agreement
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
We appreciate your review. We'll be sure to share your feedback with our management team.