Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Not sure why a subscription is required and not sure we are even going to find anyone to help yet!
The site is fairly simple and I like the quick response and overview of possible caregivers.
Unsure. Just getting started. Did not love the billing experience. Not sure I trust the site.
Hi Melaine,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003769 with your message.
Did not want, did this is error. No refund? Not happy, will dispute with CC company!
Hi Lynn, I'm very sorry for your frustration. I would be happy to review your account with you. If you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-012356 when you message.
Wish didn't have to pay as new to care and want to make sure worth it...
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
Website need to be current and update it on people who are looking to be hired
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I had a hard time and would like to have spoken to a person for assistance.
Hello Debbie, I am sorry you had a hard time. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference REV-004298 Number with your message.
Could not get the form to submit until I removed all of the text I sent.
Hello, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number 23122 when you message.
Easy to post. Sign up was easy. I wish the job description character count was longer.
Hi Lora, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
I'll have a better idea of what I think of the site when I get results.
Hi Annette, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006957 with your message.
I have used it in the past, the improvements you have made since then are wonderful.
Failed to send a message from the website after upgrading. Had to use the phone app
Hi Arun!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-002022 when you message.
Want money before really getting to use the program. Hard to see the value this way...
Hello Betty, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004115 with your message.
Very confusing to use and I feel like I keep being prompted to order more services.
Hi Christina!
Thank you for sharing your feedback! If you'd like to message me with any questions you have about how to use the site, I would be happy to assist you!
Very difficult to enter cc info. Had to do it 3 times before it would process.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Hope to hear from you soon. I cannot get back to the page I was on
Hi Steven, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007290 when you message.
I keep trying to send messages to house keepers but I get error -try later reports
Hello Shain, Thank you so much for your feedback; I'm so sorry you are having trouble. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010384 when you message.
Last minute costs are annoying. Be upfront about the cost at the beginning of the process
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I can't update my address. I moved but your website doesn't allow me to update it.
Hi Angel, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006999 with your message.
A lot of distractions trying to access my account. I just want to find a babysitter.
We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003626 with your message.
- Visit Website
- Austin, TX
- Edit business info
Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fay, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010746 with your message.