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Care.com

Overview

Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.

service
370
value
373
shipping
124
returns
182
quality
681
This company responds to reviews on average within 2 days
How would you rate Care.com?
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New York
1 review
0 helpful votes
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I spoke with Christina and thought we had a deal that she would call me on Tuesday morning before coming over and our time would start at 111 am. I waited until 10:50 and then called her. Her response was as if there was no agreement and issued a financial requirement she needed. It was reasonable and so we agreed that we would again try to meet the next day, meaning this morning. Again, she was going to call me before coming and asked me for the address I received no phone call and she did not show up as far as I'm concerned I do not wish to hire her. I'm in the process of looking at another applicant.

Date of experience: April 2, 2025
MemberCare -. Care.com Rep
3 weeks ago

We'd be happy to assist you. For assistance, please reach out to us at reviewteam@care. Com. Please include Reference Number REV-025430 when you email or reach out to us via our phone number listed on your credit card statement.

Illinois
1 review
0 helpful votes
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Easy to hire but unreliable
April 14, 2025

This is my first time trying this site. Unfortunately our full time nanny is off for medical reasons thus wanted to try to find backup care for the time being. Most of these profiles seem promising and one stood out to me. She messaged me after posting the job and she seemed happy to come and help out. She was supposed to come today at 7am. I told her it was ok if she wanted to come around 730 to give her more time but she sadly still hasn't replied or showed up. Now I'm hesitant to try to find care again worried that this will happen again :(

Date of experience: April 4, 2025
MemberCare -. Care.com Rep
3 weeks ago

I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another user in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the users Care. Com profile. Please visit our Safety Center at care. Com/safety for more safety resources. For assistance, please reach out to us at reviewteam@care. Com. Please include Reference Number REV-025436 when you email.

Massachusetts
1 review
0 helpful votes
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Not helpful
April 7, 2025

I joined yesterday and canceled yesterday. It took much of the day trying to get a sitter. Three individuals agreed and then canceled. Several recommended sitters did not meet the criteria with respect to their schedules parameters so I would start reviewing the profile only to discover that the individual did not work during the hours I requested. Finally the links to the sitter pages did not consistently work, "error, please try again later". The service is a great idea but it did not work for me.

Date of experience: March 28, 2025
MemberCare -. Care.com Rep
4 weeks ago

Thank you for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025405 when you message.

Virginia
1 review
0 helpful votes
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I was not happy about having to pay a quarterly fee in order to communicate with the applicants. But in the end I was pleased to be able to communicate with all three. That made a huge difference for me! I now have a new housekeeper coming next week!

Date of experience: March 30, 2025
MemberCare -. Care.com Rep
4 weeks ago

We're thrilled to hear this! Thank you so much for sharing! If you have any questions about the site or service in the future, please feel free to reach out to us via email at reviewteam@care. Com, and please include Reference Number REV-025412 when you message.

Pennsylvania
1 review
0 helpful votes
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Background check
April 17, 2025

I sign up for the background check and could not get it to work. So I would not pay for that service. The care. Com app worked easily and I had great success in hiring a person. I used there personal referral and did and in person interview. I WAS VERY HAPPY WITH THE APP.

Date of experience: April 7, 2025
MemberCare -. Care.com Rep
3 weeks ago

We'd be happy to assist you. For assistance, please reach out to us at reviewteam@care. Com. Please include Reference Number 32458 when you email or reach out to us via our phone number listed on your credit card statement.

New York
1 review
0 helpful votes
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No Aide!
April 11, 2025

I haven't been able to get an Aide to respond back to me so I can hire them! One did but she can't come for me, she's already booked fully! I need more to get back to me!

Date of experience: April 1, 2025
MemberCare -. Care.com Rep
4 weeks ago

Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care. Com and please include Reference Number REV-025421 when you message.

California
1 review
0 helpful votes
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Sara F
March 27, 2025

I could not be more pleased with Sara's performance. My two cats, who I was convinced would be hiding when Sara showed up, met her and gave her lots of purrs. I would hire Sara again in a heartbeat. Great job!

Date of experience: March 17, 2025
MemberCare -. Care.com Rep
1 month ago

This is fantastic! We're so happy you found such a great pet caregiver! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care.com. Please include Reference Number REV-025362 when you message.

Georgia
1 review
0 helpful votes
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Finding a housekeeper
March 27, 2025

Sent 5 contacts for help, all but 2 replied. 2 contacted me that I had not contacted. Had 3 come see the job and interviewed and got quotes. Offered Miriam and her team the job and she agreed. Still waiting to hear from her about when she will be here for the first cleaning?

Date of experience: March 17, 2025
MemberCare -. Care.com Rep
1 month ago

Thank you for your feedback! If you would like any assistance with your search, please don't hesitate to contact us. You can reach us directly via email at reviewteam@care.com. Please include Reference Number REV-025359 when you message.

Colorado
1 review
0 helpful votes
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No show.
April 1, 2025

I thought I had booked Sarah to walk Camille March 22 to 24 for a half hour. I sent the info to her. There was no response. I had to take Camille out wearing a fracture boot. It was very hard to do. I am very disappointed in Care

Date of experience: March 22, 2025
MemberCare -. Care.com Rep
1 month ago

Thank you for your feedback and for providing your information. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at reviewteam@care.com and please include Reference Number REV-025381 when you message.

Tennessee
1 review
0 helpful votes
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Haven't connected yet
April 12, 2025

Wasn't able to connect with Anthony yesterday for session. Starting recurring sessions next Tuesday. Please don't bill for 4/1 session, since we couldn't connect. Thanks!

Date of experience: April 2, 2025
MemberCare -. Care.com Rep
3 weeks ago

We'd be happy to assist you. For assistance, please reach out to us at reviewteam@care. Com. Please include Reference Number REV-025428 when you email or reach out to us via our phone number listed on your credit card statement.

Florida
1 review
0 helpful votes
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Very convenient
March 17, 2025

Made booking a sitter super easy and had great options available. I don't know if this is a new feature but the first available person to accept the job gets hired versus when I previously had the option of choosing. Also, no way to edit hours after posting your job but have to cancel.

Date of experience: March 7, 2025
MemberCare -. Care.com Rep
2 months ago

Thank you for your feedback! We're so glad to hear you've had a good experience using the site! I just want to take a moment to explain that you are able to choose your caregiver when using the booking feature; when caregivers respond to the booking request, you can choose to confirm the sitter who you’d like to book. Please check out our Help article for how to book a caregiver at https://help.care.com/families/s/article/How-do-I-book-a-babysitter-and-pay-through-Care-com?language=en_US for more details. I'd also like to assure you that you can edit your booking request before it's confirmed, as long as it's more that 6 hours before the booking. We would be happy to assist you with future bookings or with any other questions if you'd like! Please reach out to use at reviewteam@care.com and please include Reference Number REV-025327 when you message.

Utah
1 review
0 helpful votes
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Last Minute Sitter Found
March 20, 2025

Our Nanny was hit with influenza so we posted on Care.com hoping to find last minute care. Within a few hours, we were connected with a reliable, energetic sitter that fit our needs. The process was simple and effective.

Date of experience: March 5, 2025
MemberCare -. Care.com Rep
2 months ago

We love hearing this! Thanks so much for sharing!

Thank you,

Care.com Member Care Team

New York
1 review
0 helpful votes
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Rachel was really great!
April 8, 2025

Rachel helped us with a last minute need and did a wonderful job watching our toddler so we could go on a date for the first time in months!

Date of experience: March 28, 2025
MemberCare -. Care.com Rep
4 weeks ago

We are so happy to hear you found such a good caregiver! Thank you for taking the time to share this! Please also consider posting a positive review on their account. Doing so not only helps the caregiver but also helps other families as they search for care. You can find directions how to do so on our Help page at https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US, or you can reach out to us for assistance. You can contact us at reviewteam@care. Com. Please include REV-025406 when you message.

New York
1 review
0 helpful votes
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Making things easier
March 13, 2025

Getting the right care for a loved one is hard. Care.com made it so much easier with the exact care I needed for my father. And if I need different care in the future they will help me find someone for that too. Thank you very much.

Date of experience: March 3, 2025
MemberCare -. Care.com Rep
2 months ago

Thank you so much for taking the time to post this review! We really appreciate it and love to hear this!

Massachusetts
1 review
0 helpful votes
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Booked a Sitter
March 13, 2025

I was able to book a sitter for my 14-month-old daughter. Although Care.com recommends researching people before you book or let them into your home, they do not provide the individual's last name. Fortunately, the sitter I booked was forthright with that information and I found her lovely. However, not providing the last name or verifying the credentials of the people who apply to your post, it's like applying for a job and not giving your last name. More than a job, we are letting these people into our homes to care for our loved ones, without being able to vet them.

Date of experience: March 1, 2025
MemberCare -. Care.com Rep
2 months ago

Thank you for your feedback! Safety is our top priority, and as part of our commitment to this, all caregivers on Care.com are screened and have their profiles reviewed. We don't provide our members' last names to protect their privacy and instead allow them to make the decision as to when they feel comfortable sharing this information with a potential employer. When you book a caregiver, please be assured you are able to message them and can begin your vetting process, including asking for their last name. When sending a booking request, we suggest you include a personalized message to start a conversation with potential caregivers, and send your request far enough in advance that you have ample time to prepare and evaluate those who respond. And as always, you can cancel the booking if you feel uncomfortable with a caregiver. We are happy to help if you'd like to discuss further; please reach out to us reviewteam@care.com and please include Reference Number REV-025316 when you message.

New York
1 review
0 helpful votes
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Hired a qualified caregiver in one day
March 8, 2025

I liked the Care.com website. It's easy to learn where things are and maneuver. My 'ad' elicited 5 or 6 responses in addition to those caregivers that I selected based on my search criteria. I was able to review their profiles quickly and interviewed the person I felt was the most qualified on the phone. We set up a face to face interview the next day, and hired her. I was very lucky that things were accomplished so quickly.

Date of experience: February 26, 2025
MemberCare -. Care.com Rep
2 months ago

We're so happy to hear you've had such a good experience on the site! Thank you for letting us know!

West Virginia
1 review
0 helpful votes
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Housekeeper Needed
March 29, 2025

Care.com was easy to navigate. We choose from the list provided. Have not had her start yet, but based on speaking to her, online reviews and checking references, we think we will be satisfied.

Date of experience: March 19, 2025
MemberCare -. Care.com Rep
1 month ago

We love hearing this! Thanks so much for sharing!

Thank you,

Care.com Member Care Team

New York
1 review
0 helpful votes
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Amazing
April 16, 2025

Child care was exceptional by Katriel. She ensured my child was taken care of by reading and playing with him.

Date of experience: April 4, 2025
MemberCare -. Care.com Rep
3 weeks ago

Thanks so much for the great review! I'm happy to hear you are finding success with the site!

Thank you,

Care. Com Member Care Team

Illinois
1 review
0 helpful votes
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1st Meeting
April 5, 2025

Good communication and good meeting. The meeting was successful and a good learning strategy was provided.

Date of experience: March 26, 2025
MemberCare -. Care.com Rep
4 weeks ago

We're so happy to hear that you've had a good experience so far! Thank you for letting us know!

Mongolia
1 review
0 helpful votes
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The app needs help.
February 20, 2025

The app is terrible. It runs behind. It cancelled my job sitter because my credit card flagged it as fraud. There was no option to go back in and say run again. Then it wanted me to hire a new sitter after I'd set up the first one. Lastly, it says it will charge when service begins. It already charged my card for a service beginning in five days. Not impressed at all.

Date of experience: February 10, 2025
MemberCare -. Care.com Rep
2 months ago

We apologize for your frustration, Brooke! The charge you're seeing may be a pre-authorization hold from your credit-issuing bank. This is a common practice for validating a credit card before running a transaction. You are only actually charged when the service takes place. But please let us check your account for you to confirm this, and to assist you with your other concerns! You can reach us via our Help Center contact us link at https://help.care.com/s/contactus. Include Reference Number REV-025219 when you message.