Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
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Hi Fay, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006702 when you message.
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Hi Sudharsan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004651 with your message.
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Thank you for the 5 star review
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Hi Jesse, If you need assistance. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013194 with your message.
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Hello Patrick, Thank you for your feedback. Care.com tries to keep fees reasonable to allow Caregivers and families to connect. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003056 with your message.
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Hi Amanda,
Thank you for your feedback. If you are needing assistance, please message me with the questions you have. Or you can also reach us through our Help Center at help.care.com and clicking the contact us button.
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Hi Elizabeth, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010554 with your message.
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I feel so lucky to have found Rebecca. The kids loved her— even the shy one warmed up before I was out of the house. She was helpful with my two dogs as well. When I came home everyone was happily tucked into bed and my house was magically cleaner and strangely peaceful... I'm officially Rebecca's biggest fan.
We love hearing this! Thanks so much for sharing!
Thank you,
Care. Com Member Care Team
I've used care in four cities while traveling down. The first three times all went really well and I was able to hire someone ahead of time and everything went well. This last time I had two sitters cancel sick, but I did get someone at the last minute. That person was really awesome. So, if you have the stomach for Uncertainty, it seems like there is usually someone who is sweet and willing to work, in my experience.
Thank you so much for your feedback! I'm really glad to hear that you have had success using the site, although I apologize for any frustration you experienced with your last job. We strive to be a reliable resource and I'm so happy you were able to find a replacement. If you would like any assistance with your account or your search, please don't hesitate to contact us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025147 when you message.
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Thank you for your membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001900 with your message.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your membership. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014295 when you message.