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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
Connie was an absolute dream. I had never used care.com before, so I was a little nervous but Connie put me at ease instantly! She is kind, sweet, generous, and thoughtful. She brought toys for our little girl to play with, even some age appropriate food. She thought of everything! She texted me updates throughout the babysitting service too, which I really appreciated. She was gentle and soft with our daughter and I think the two became quick friends! If we're ever in the CDA area again, we will for sure be calling Connie! I highly recommend her services - 10/10!
Connie is the best - instantly comforting; thoughtful; and generous. I would recommend her 10/10,100x over! We are very grateful for her professionalism, warmth, and kindness.
Previous sitter canceled on me and I was able to find help with watching my boys over the weekend through care.com. All of the sitters that I have found were from care.com & they have been a pleasure- the longest sitter that stayed with my family was for 5 years!
Great experiences so far!
It's fantastic that you are having a good experience on the site! We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Aubrey was responsible, respectful and dependable! She kept us updated on our furry family while we were gone!
I'm so happy to hear you found such a great caregiver to take care of your pets! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US), or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-022848 in your message.
I've tried using Care.com multiple times and I get the same results. Care Givers does not show up and do not call to inform the client so a replacement can be called. I think I will stick with Rover.com at lease theirs someone at the helpdesk to speak to when something goes wrong.
Please stop billing my charge card not knowing if your care is coming.
Hi Ed, so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-021965 in your response.
I tried to cancel the siter who did not have any references. I had problems accessing the web site as I was traveling and did not have a customer service number.
The siter did NOT come to my house while I was gone.
My account was billed despite the fact no siter was ever at my house
Since my return I have sent an email explaining the situation and have had no response
I have only highlighted one star in order for this form to process not because I feel it is deserved
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022112 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Jaime did a wonderful job. She met with our kitties before we left. She kept us up to date on how the kitties were doing when we were gone. She is an outstanding care giver.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I booked a tutor and was all ready when they did not show. They told me that care.com did not notify them that I had confirmed. They showed me their screen which showed me they did not have any bookings. Yet, my screen said "hire again" as if I had booked them. This wasted the time I had set aside for tutoring. Customer service has not responded.
I booked a tutor and was all ready when they did not show. They told me that care.com did not notify them that I had confirmed. They showed me their screen which showed me they did not have any bookings. Yet, my screen said "hire again" as if I had booked them. This wasted the time I had set aside for tutoring. Customer service has not responded.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022011 when you message.
Julie was absolutely terrific. It was our first time using her & the kids absolutely loved her. She's punctual, kind & patient. Looking forward to the next time.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Very punctual,polite, caring and nurturing babysitter. She was awesome. My daughter really like her. Would hire her again! Highly recommended.
It's really great that you found such a good caregiver. Thank you for letting us know! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
This company is a complete scam! I signed up for one month and they billed me for subsequent months without a single notification. DO NOT sign up it is a SCAM! IF I COULD GIVE IT ZERO STARS I WOULD
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on their credit card statement. We are also available via Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-022664.
My experience has not been good so far, and why do I have to vet this person!
No experience yet Because this person is not answering me.
We are so sorry you had a bad experience with someone on our site and we appreciate your bringing this to our attention. I have documented your concerns and they will be reviewed for appropriate action. If we require any additional information we will reach out to you. All caregivers on Care.com go through an initial verification before being allowed to create an account. Care.com does not directly employ the caregivers you find on our site, and we don’t place caregivers with you; instead, we offer an array of tools and resources to help you make the best and most informed hiring decisions for your family.
Additionally, I encourage you to post a review to let others in our community know about your experience:
Computer
1. Log in to your Care.com account.
2. Click Jobs near the top to display the Jobs page.
3. Click the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Click Submit.
Mobile
1. Log in to the Care.com app.
2. Tap Jobs at the bottom to display the Jobs page.
3. Tab the Previous tab to display your previous bookings.
4. Find the booking in question and click Review.
5. Tell us about your experience with the caregiver and reason for your rating.
6. Tap Submit.
Once you submit a review, our team will go over what you’ve written, and we’ll post it to the site very shortly. Reviews appear publicly on the site, so please omit last names, locations, illnesses, or other specific personal details that might identify your family.
Thank you in advance for taking the time to post a review!
I was quite specific in that I was looking for someone to pet sit my PARROTS so, why did I get a bunch of folks saying they sat dogs or cats?
Also, I posted when the position was filled but have still been getting applications to the job.
Finally, what does the button "Not Interested" supposed to mean? Is it that I, the poster, am not interested in the applicant or the person applying is not interested in the job? Wording could be better on this button.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number 31661 when you message.
Trired 3 differet careworkers NOone called or did the job still have not get a call from the last one and tried to change the phone nomber on the profil can not do that...
DID NOT GET ANY
So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus [https://help.care.com/s/contactus] or via Facebook messenger. Please include Reference Number REV-022519 in your response.
Isabella came by and fed my cat every day. I would recommend her.
Hi Richard, that's wonderful news! I'm thrilled to hear you found such an exceptional pet caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I have found some GREAT babysitters through Care.com, but continue to be extremely frustrated with the overall Care.com booking process. There is always a breakdown of communication with Care.com. I speaking specifically of the website itself. I have booked sitters that didn't receive the booking, I have had bookings confirmed and then cancelled with no explanation. I have given details to sitters that didn't receive the information. It is frustrating.
All I can say is that if you book a sitter, please reach out to them directly and create a direct line of communication because you cannot depend on the website to facilitate pertinent information.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
We'd be happy to help you with the booking issues you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-021883 when you message.
Barbara B. Is a great house cleaner. She was on time, friendly and full of great questions. She did a fantastic job and I am going to use her again. Worth every penny
Hi Diane, that's wonderful news! I'm thrilled to hear you found such an exceptional house cleaner. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
My pet sitter was knowledgeable, professional, caring, responsible, friendly with an easy going personality. My dog, foster, 9 yrs old, settled in with Sarah beautifully at my home. I was able to go out for an evening feeling comfortable that my pet was safe and well cared for. Highly recommend.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
We were looking for a companion for our mother. Able to do some light housekeeping, prepare meals, and take her on errands. The people we interviewed were all phenomenal in their own way. It was a hard decision because they were all very experienced and kind. We did hire one and she is very lovely, I recommend this service and definitely would use it again.
Although our mother was doubtful at first, she is enjoying the company of this person.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
My dogs were well cared for and I was kept informed daily about how they were getting along. From start to finish, it was an exceptional experience.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Every time I try to use this app to book a sitter, it is frustrating- the app has so many bugs and never works properly. And you charge us so much extra money on top of the sitters fees - the app should function properly. I can't leave a stellar review of my nanny who deserves it. I had to delete my initial job posting and report in order to book a nanny. These are basic functionalities of the service.
I find the care.com app / service to be extremely frustrating but there are no other options out there when traveling. Please fix your app to meet basic needs. The sitters are amazing! The app needs massive improvement.
Thank you for your feedback. I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact at Care Help Center for Families, Caregivers & Partners or Facebook Messenger. Please include Reference Number REV-021831 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
Very easy to follow.Experienced no problems.Will use any time I need a new caregiver
Hi Cindy, we love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
I forgot about Care.com as a choice for senior care. Thankfully, I found some great candidates in our first week.
As the family “advocate” for many in my family, I only have so much time to find honest and reliable help. Word of mouth only goes so far. I’m so glad someone reminded me of this organization. It helped me tremendously to settle this need.
That’s so great to hear you had a good experience with the site! Thanks for sharing!
Thank you,
Care.com Member Care Team
I've reached out to 2 caregivers! No results! How does this work? I paid a fee for what?
Someone needs to respond to my efforts! Where’s the officials?
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-022926 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I found a lovely person to help me care for my husband on the weekends when hospice cannot be there
Thank you for taking the time to post this feedback. I'm so glad to see you were able to find a great caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US), or please feel free to contact us at https://help.care.com/s/contactus for assistance. Thank you!
Hope took wonderful care of my Murphy. He is not used to staying with new people while I take vacation and he really took to Hope. He seems very happy and healthy when I retuned from vacation. Hope was very polite and respectful of my home and my belongings.
Very quick and easy to find a dog sitter while I was on vacation.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Gain trust and grow your business with customer reviews.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
That's wonderful news! I'm so happy to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Thank you!