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Care.com has a rating of 3.2 stars from 11,883 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
I am not please with your charges for membership! I agreed to $39 month and I was charged $77+! Why?
I want to cancel further membership
Please cancel further membership. I live out of the area.
I am not please with your charges for membership! I agreed to $39 month and I was charged $77+! Why?
Erin was fabulous. I'm looking forward to a great relationship with her.
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
I contacted two housekeepers but never heard back from either one
Hi Maryanne, so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-022196 in your response.
The caregiver was kind and knowledgeable. I was confident letting her walk my dog.
Quick and easy care. No worries.
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Only one person responded out of 8 people. Not even to say they're busy.
Thank you so much for your feedback; we really appreciate you sharing your experience with us. I'm sorry to hear that you didn't have a positive experience with the site We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-022161 when you message.
Not satisfied. I requested the housecleaning service, only. I have had replies but no one for what I need.
No experience and no rating.
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-021866 when you message.
I mistakenly clicked on mark as hired.
This caregiver was not available to me
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
People should respond, at least say they are interested or not.
Not what I hoped for.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-022106 when you message.
Quite happy to take your membership and even after you cancel still take it. Don't respond to emails, they don't have anyone you can speak to. Apparently it's policy to take people's money even when they're no longer a member
Hi Melanie, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-021005 with your message.
Care person agreed to call. Never did. I was charged for nothing.
Terrible. App is too specific and rigid. I did not receive any service and was charged.
Hi Angie, thank you so much for your feedback. I am sorry you did not have a good experience with using our site. I want to note that we do offer the option to post a review for a caregiver if you'd like; this Help Center article explains how: https://help.care.com/families/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US. We would also be happy to assist you in your search. Please feel free to reach out to us at https://help.care.com/s/contactus or via Facebook Messenger. Please use Reference Number REV-022059 in your response. Thank you!
Horrible! Pay for a month... start messaging potential candidates and then get blocked for no reason. Issue isn't resolved till 2 weeks later and then I go back into my account and can't even access anything i could before despite having 1 or week left on my access... No refund, no extension of service and strange candidates that blocked me for no reason. No thanks! They stole my money.
No customer service to help me navigate services, plans, etc
App is not user friendly. Need Customerservice a real life person to help.
I am so sorry to hear you've had trouble reaching us! You can reach us via Facebook Messenger if you'd like. Premium members can also live chat with us through the Contact Us button found at https://help.care.com/s/contactus as well as reach out to us via our phone number listed on your credit card statement. Please include Reference Number REV-024436 when you message.
Easy and helpful. I found what i was looking for. The reviews hello a lot.
Great, I found a trustworthy and talented housekeeper.
We're so happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Whatever sire this is ridiculous $#*! this care website it is trash
Hi Ryan, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-021854 when you message.
Great sitter went above and beyond! Would definitely use her again!
That's wonderful news! I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance.
Unable to get what I paid for. No way of communicating with applicants, frustrating experience
We are so sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-021680 in your response.
Horrible platform and when you try to fix it you face another horrible customer service. I regret so much to pay premium because never works. They don't refund and they don't provide the service that you paid for. I wish I could sue them.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include REV-019786 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
WORST COMPANY I HAVE YET TO SEE IN A CRITICAL CATEGORY AS THIS.
CANNOT LOGON = THERE IS NO WORKING PASSWORD AND THE HELP SECTION IS PATHETICALLY POOR!
THE` PHONE NUMBER LISTED ALSO I GUESS IS FAKE BUT WILL RING INCESSANTLY
Tip for consumers:
ABSOLUTELY NOT
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include REV-020258 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
If there is an option for ZERO star
If there is an option for ZERO star, care.com totally deserves it. Such a scam! It only cares to rip off your money without your consent. It requests you to pay one month of membership to view one profile, while secretly starting to charge you EVERY MONTH after until you realized something went wrong. Then more than a thousand of bucks got charged for that one view, and there is not even a way to talk to them about it. NO costumer service or contact number or whatsoever. If you try to dispute from your credit card company, it shamelessly refuses to pay back even one month of fee. This company only exists to steal! Protect your money and STAY AWAY!
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include REV-019863.
In summary, my wife created an account for us to find a cleaner, and she purchased a monthly plan (for $38.95) + unlimited backgrounds (for $20) on 4/12/2024. Fast forward a week, and we were about to hire a cleaner, but I wanted her to pass a criminal background test first. My wife tried to do it since the profile was under her name, but she couldn't do it because ID.me (their background provider) had to verify our identity first. That was not a problem because I logged in and updated her profile with my full name, address, etc. At that point, I tried to pass their verification process because I have an ID.me profile, and it came back as invalid (or something like that because it wasn't matching the original name)! At that point, I decided to contact their customer service to resolve the issue (update the profile with my info, so I can go ahead and try it again). But the representative was rude and told me that there was nothing he could do to change that and that we had to sign up all over again under my name + pay again! Needless to say, I got pretty upset and told them that I would be disputing the charges with my CC because they had failed to provide me the service I signed up for, and they went ahead and terminated my account on top of it! Here is the message they sent to us:
From: Care.com <*******@care.com>
Hi XXXXX,
Thank you for using Care.com, but we're not able to continue your membership. This is your reference ID: d3265d50-3.
Starting today, your account is closed.
At this point, I don't care about getting a housekeeper from them, but I do want everyone to know that the company's customer service is awful; plus, when you call the number that appears on your CC (in this case the number is *******922), you realize that it is a Google phone number and not even an actual phone number! Stay away...
Tip for consumers:
Stay away!!! Their customer service is awful!
Products used:
Monthly service + unlimited background checks for $20
Hi Steve, Thank you for providing this feedback. I will be sure to share you experience with our management team. As an online-based company, we utilize our online capabilities to the fullest. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger if you would like us to review your account. Please include Reference Number REV-021262 in your response.
"Care.com is a fraudulent platform with scammers. The other day, I decided to subscribe to their website because I was in need of a job. I intended to subscribe for only one month, but I mistakenly selected three months. I immediately contacted them to adjust the payment to one month instead. However, they blatantly refused and closed the chat on me. I realized that even after making a payment, they still block you from seeing some jobs, seemingly to encourage continued subscriptions. This is a scam. Don't ever make any payment on this website; they are fraudulent."
Tip for consumers:
Care.com is a fraudulent platform with scammers. The other day, I decided to subscribe to their website because I was in need of a job. I intended to subscribe for only one month, but I mistakenly selected 3 months. I immediately contacted them to adjust the payment to one month instead. However, they blatantly refused and closed the chat on me. I realized that even after making a payment, they still block you from seeing some jobs, seemingly to encourage continued subscriptions. This is a scam.
Products used:
job websites
We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include REV-019284.
Care.com has a completely predatory billing system.
I signed up with them and unwittingly paid for 12 months of services I did not use.
Companies with similar subscription models often will rebate unused time, when they can see a profile is not used or an ad is not placed.
Instead I got a totally uncaring email from care.com saying we say we are a subscription too bad so sad.
You simply don't care, and your customer service response is disappointing.
$600 down the drain.
Hi Edwina, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-019094 when you message.
Rubbish, its overcharge.
Ore than 85% of your nannies is made up
Don't waste your money
Member for a month without any response, and automatically charged for another month!
Non refundable they said
Tip for consumers:
Rubbish, its overcharge.
ore than 85% of your nannies is made up
don't waste your money
member for a month without any response, and automatically charged for another month!!
Non refundable they said
Products used:
nannies enquiry
These people nickel and dime you at any opportunity they can. As a caregiver I paid for membership, MVR check, background check, criminal check, and found out that parents can't even SEE the results unless they pay FOR EACH ONE. Also, phone numbers are blocked out unless you pay through the app - because if you pay through the app, care seekers are charged AGAIN for a "safety fee." wth is the safety fee? It's nothing. They also can shadowban members. After creating a profile and having it accepted I did a search for my profile and it was not findable.
Products used:
Membership, background check, MVR check, criminal check
I used care.com in July. The applicants they sent me had no references or relevant experience. After 1 week I downgraded my account in the settings so I would not be billed for another month. In November I saw they had been billing me $49/month, despite my downgrade. I contacted them several times and they refused to issue a refund, hiding behind terms in a user agreement. I understand recurring charges. What I do not understand is a company that does not downgrade the account when the user hits the big orange downgrade button. To lock a user in this way is known as dark pattens and is illegal. Stay away from care.com
Tip for consumers:
Do not use this company
Products used:
Online platform to connect Nannys with employers. Shipping is not applicable.
Hi Michelle, I'm sorry to hear your feedback on Care.com. If you need further assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018274 with your message.
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021923 when you message.