CARiD

Fred not only found the accessories & parts that I wanted but also sent the invoice to pay! I will do business again with this online store. Prices were good and the service excellent. Highly recommend.

I've made several purchases from carid.com and talked to two different employees and they were both great. The last one, Juan, even made sure I had his number to call him directly for more help if my plan didn't work out. All three of my orders were in great condition and packaged very well. Happy to have found them!

Do not buy from this company unless you don't mind them holding your money for weeks and never providing a product. You will also have to contact them about 20 times before finally getting your refund.

I am currently in the process of trying to get basic information (shipping company) from the customer service line regarding my order and have been on and off hold for over 15 minutes (still counting). They provided me with a tracking number and link that go nowhere. They have me on hold again, inexplicably. Pretty certain that they are hoping I just hang-up and go away. I believe this organization to be borderline, if not outright, fraudulent. I will hold another minute before hanging-up and contacting my credit card company to cancel this order. That's it. Don't do business with these people.

Used another site to gain information on a part that would fit my nissan frontier vehicle radiator support, purchased direct from carid, its not a correct part as stated and mentioned to all i spoke to at carid about the issue, but its quite clear they don't follow up on changing the listing as mentioned or better yet, care! This one falls on the CEO to clean it up, listen to the buyers that need to send back wrong parts and wait for ever to be refunded, terrible run operation from my point of view. Call the manufacture to obtain the correct information, not this company, they have no clue, best part was its a month and still listed on the Big site online as a fit. Buyer beware

Easily the worst auto accessory company in the US. Ordered about $800 worth of tires and wheels which were delayed a full week. They didn't ship only until I called after about 10 days of waiting for tracking info. Don't bother leaving messages for your sales rep to return your call after you've paid them though - they simply don't care. When tires and wheels finally did arrive, they were missing installation kit so there's another week of waiting and multiple calls. You get what you pay for with this company. These folks are a joke.

Didn't know anything about this company, but needed some all weather mats for my Honda. After ordering, they inexplicably sent an email that they had misquoted the price and would be cancelling the order and refunding the payment. It is now more than two weeks, three emails and a complaint to PayPal and still have not received the refund. Each time I write them they say it will be an additional 3 to 5 business days for the refund. BEWARE!

Buyer BEWARE - you really don't want to get involved with CARiD.
I purchased $40 worth of wheel well linings (lightweight plastic). I was pretty excited that they had the liners to fit my Sequoia. I went through checkout and it showed FREE standard shipping - hooray!
But then my credit card statement came and they charged $220 for shipping. Tried to reach them to get it resolved, but can't get someone to talk to me - and based on the hundreds of dissatisfied reviews I see, I understand why. Now I'm stuck with the most extraordinarily high priced wheel well liners ever!

I've been buying off of Carid for a few year now and they are number 1. Never had a problem with anything! Even when I had a question the customer support is amazing! Answering everything I threw at them. I tell everyone to check out carid if they ever need to buy something for their car. All my friends never had problems and only say good things as well. Highly recommended!

I bought a set of headlights for my Toyota Tacoma and looked at them closely as i was warned by a friend if the reflector inside the lens is not straight, it wont project the light correctly. When i got what was supposed to be a higher end headlight assembly, i noticed the quality was not that great and my installer told me that he has seen this before in aftermarket. They will not accept the return without a bunch of nonsense. They repeatedly ask you to " send a picture" of the defect when it does not easily show on the picture. The run around is beyond belief. They have NO U.S. based customer service. The toll free number goes to a bunch of well trained people who will not help. I felt really duped and will NEVER do biz with these people again. Its hard to see but the reflector in the middle of the light points up, not towards the road. Its flawed from the MFG.

Quite simply, I would state in the strongest terms possible to avoid any dealings with this organization.

Upon ordering parts from the website (year, make, model, and sub-model verified for fitment), I received parts that were not compatible for my vehicle. After numerous communications with their customer service and technical departments (who were polite, but ineffective), I was advised that I needed to explain to the manufacturer how the parts were incorrect (I'm not an engineer - if it's doesn't fit, it's the wrong part - what more do you need to know?).

I have requested a full refund, but have not received any further communication from the organization to date. Do yourself a favor, get your parts somewhere else.

This company is absolutely amazing!
I had accidentally removed an item from my order and didn't notice until after I paid. Shipping would've cost more if I simply created a new order, so I reached out. Customer service responded to my live chat immediately and offered me a discount and a gift certificate that MORE than made up for the lost cost in shipping. They were friendly and super helpful.
Even more, the prices are the lowest online (although shipping can make it a little more expensive), and they have more options than any other website I found!
I would definitely use this website again! 5 stars!

Ordered some bulge type fenders for my truck.
Car ID said they where instock. Ordered them received a email days later stating they where out of stock. Order date 7/29/2017 new expected delivery date 10/11/2017 yes that's correct.
Called in and spoke to the most friendly woman ever. Called back on 9/18 /17 for a status update spoke with Monica and she was extremely rude.
I should have been the rude one I've been patiently waiting a month and a half for my product

Buyer's beware, do not purchase high dollar items from Carid. I ordered a bed cover for my 2021 Ram 3500. It was over $1500. 00 after unboxing, I had noticed damage to item. Contacted the manufacturer direct as instructed on paperwork. The manufacturer redirected me back to Carid since the purpose was through them. Carid was very unprofessional and said they could only offer me $100.00 to keep it. If I wanted another replacement, I would have to pay for another one. After filing a claim through PayPal, I won my case and reimbursed for the full amount. Carid lost a customer for life and no longer recommend this company. A complete joke of a company.

Purchased rims and tires June 26 2018.
Today is Dec 20 2018. I have so much vibration in my car it's unbearable. I have been on the phone more then eight hours worth. Worst place to buy anything. Especially when everybody price matches these days. Should have bought rims and tires at discount tire.

This site is fantastic. Great user interface, easy to find the products you are looking for that fit your application. If you need any help they are one click or call away. Recently dealt with Ashley and she was a fantastic help. Practically no wait time for chat and to get my questions answered.

Would like to thank the people at CariD fir their amazing customer service. Super friendly and on point. Leah you're awesome. Thanks again. Will be using you again soon and recommend this site to all.

Be mindful of ordering a wheels and tires package from Carid as no one disclosed how long it would take for such a package to be shipped--more than 4 weeks! Meaning by the time it's delivered and finally on your car could be as long as 6 weeks! Even though I tried to cancel the order a short time later I was told that I could not cancel because the wheels had already been fabricated. I will never order anything like this again from Carid. Certainly if you want something done in a timely straightforward manner try to do it locally if at all possible.

Very happy with my purchase. Arrived very quickly and as advertised. Also chats repetitiveness was very helpful by answering the questions that I had before ordering. Ordered a Hatch for my business 17 Marine LLC

As other posters noted, they will lie time after time about why a shipment is delayed and when the item will be shipped. Standard answer each time, "It will be shipped today or tomorrow for sure." B. S. Can never get through on phone and they will have to call you back. It's always "higher than normal volume of calls." Do yourself a favor and buy elsewhere so you don't waste your time.

Tried to buy a trailer hitch from this company. It advertised it for $107 with free shipping. Three days later, y receive an email stating that I owe an additional $27. I called the company and they said it was a pricing mistake and they could not send it Without the additional money. Not only did they wait 3 days to inform me of this but the price is still listed (and still be ordered on their website!) This company should be brought up on charges of false advertising. Poor customer service and company! And CARID, don't bother with your fake lip service you keep giving everyone on this site as I have not seen one review where you corrected the problem!

You would be better off making your own parts. They sent me the wrong headlights(cheaper BTW) when I called in, I was told that my part was not in stock. They shipped me a cheaper part without contacting me first and didn't refund any money. The other item I ordered was wrong as well, nothing like the picture. I could go on for days about how many times I called to fix this or how they messed up the return process as well. It's been over two weeks and still trying to return items! STAY AWAY from this company!

Bought two tires on 11/5. Got charged on 11/6 and an email with a tracking number saying they were shipped. It's 11/20 and still no tires. Talked to customer service 4 times now and they are rude and completely useless. Keep giving me the run around. Have asked many times for them to just cancel the order and refund my money which they have refused to do. Absolute worst company I have ever dealt with. Will never buy from them again.