CARiD

I bought a part for my boat then found out I could not use that part I called for the RMA as they request and all you get is a huge run around its been 6 days and still no RMA number when I call customer service they say wait 24 more hours when it clearly states return merchandise numbers take 24 to 72 hours lousy Customer service and I sincerely warn everyone buy from elswhere to avoid and of these problems. I've emailed phoned and left messages to no avail. Time to get my staff attorney involved.

Car Id offered a J W Performance ultra Bell for 519.00 and FREE SHIPPING on their EBay site. I made the purchase and placed it on my charge card. Proceeded to check out and Car Id added 17 dollars and change for shipping. I contacted Car Id and was told there was nothing they could do about the added shipping charges. Why does EBay let companies operate on their site and allow companies like Car Id screw people? EBay offers no way to contact them and complain about companies like Car Id. EBay made their money so why should they give a flying $#*! about the customer using their online site?

This is the worst company ever to deal with... I bought a rear fender for my car and when I recieved it late it was nothing like the picture shows or describes... when I returned the product back for a refund they said the product was damaged but no one could tell me how the product was damaged. They said they would ship it back to me and instead they shipped back to me a bunch of car toys! After calling them to see what the@#$& is going on they couldn't tell me and three months now I have been calling them to get a refund and get the district managers name and number... but they would not give me any information. Don't do busisness with this company if you don't want to be ripped off.

This company is a joke. Ordered a tool box for my son for Christmas on dec 11 for his truck... plenty of time to receive by Christmas. Still has not been shipped and didn't tell me til today that it would be January before it shipped. They told me dec18. Of course all I get is they have to contact manufacturer. They want to give me a store credit. I told them apparently they don't have kids and have money at their disposal bc they said it would take five days to get my refund. I have to get him a gift So now what do I do print a picture and wrap it so he will know he will get it when money gets refunded. This is so sad that they get by with treating people this way. DO NOT WASTE YOUR TIME OR MONEY WITH THEM.

I purchased 2 items from CARID. One item shipped and one was backordered. I immediately cancelled the backordered item. I was told it was canceled and I would be refunded for that item. 8 days later the item showed up and I was never refunded.

CARID has given me two brand new parts for my 2013 RAM 1500 and I could not be happier! Shipping was lightening fast, customer service was amazing and overall this will be the only online car part service I will use! Thank you again to everyone at CARID!

I called in and immediately was greeted with great customer service, I have previously just called three other companies and neither of them were able to help the way axel did and for that I would have to give up to CARID. I will have you know that I would be buying my parts here from now on and send the rest of my buddies your way

Bought and paid for a $75.00 item advertised IN STOCK, after 4 days I call to get tracking info and they tell me its going to be a couple more days before they ship. What takes 6 days to ship one item? Are they in stock? Yes they say. Then I'm transferred to a "specialist" He tells me there is no stock and they have no idea when they will have any? Now I have to wait to get my money back! Lame company, no communications and FALSE ADVERTISING to state twice "in stock" when they aren't. STAY AWAY!

As others complain about the same thing - DO NOT BUY FROM THIS OUTFIT! They do not follow through on their claims to provide prompt returns. I ordered a bumper cover and it took 2 weeks for it to ship. The part was not even close to what was advertised as "A perfect fit". Part was not even close. As others have stated I am getting the royal runaround. Different names, different email addresses and constantly requesting additional information. It's been 3 weeks since I called in the request for return and they are still saying they need more information in order to contact the supplier! NEVER EVER BUY FROM THEM!

Never had a issue with this company but i recently canceled a item where i got the pending cancallation email but after speaking to someone there i was informed it has been canceled ive yet to see refund or confirmation email that its be canceled if i dont see money tomorrow morning ill be in contact with bank an reporting it as fradual an speakinf to a lawyer

Don't try to return anything they don't give a $#*! about there customers waited like 3 weeks and paid alot for the shipping and it comes damaged shadey $#*! company $#*! CARID there worthless never buy from them I would give them a. 5 if I could they suck

I am a new customer of CarID, and after this experience I will definitely look to CarID for future purchases. I dealt with a great customer service representative named Aziz, who was polite, efficient, and a great communicator. I was completely satisfied with my experience, and encourage others to check out CarID before making their next purchase.

Ordered wheels Feb 27th. Was told they would be in end of March. End of March came, was told end of April. End of April Came was told end of May. Asked to switch to a wheel I could get quicker. Switched wheels. Was told new wheel end of May. End of May came, was told end of June. Asked again to switch to a wheel I could get QUICKLY. Was told end of June. It is July 17th and still NO WHEELS!

I have no problem at all resolving my issue with this company. They took care of it right of way. I will buy parts from them anytime... Thank you guys keep up the good work...

Unreliable - move on - shop someplace else. Ordered a toolbox, did not ship for about a week. I called, they said it would several days to send me an email with a status report. Unbelievable.

Horrible customer service. Was sent wrong part and it impossible to get someone to resolve the problem. Just put a claim in to my credit card company. Hey Carid hire some more help.

Great customer service. I had to ask about a specific car seat cover and no other business would even respond. CARiD got me to the right piece on the first try, i'll be back!

I dealt with Danny a few times. Pretty knowledgeable and fast. He matched prices from different supplier. Fast tractable shipment. Will be ordering again.

Customer service and product knowledge are the two traits that make this company outstanding. I plan on doing much more business with CARiD in the future.

Purchased two item from them and they only shipped one. Their resolution to the discrepancy was a $10 gift certificate which didn't even cover the cost of shipping. Customer service is worthless

Customer service was great. Very helpful. They searched my parts and made sure everything matched. Confirmation was sent right away. I would recommend them for all your part needs.

Great service five star seller I will definitely recommend it to buy from that shipping is super fast and they provide you a tracking number and ask for what I love the moss thank you very much car ID william Aguilar

I have purchased numerous items from this online website and had nothing but excellent experiences with your products, delivery and most of all customer service!