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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Don't buy from here, I waited nearly 4 months to get the parts that I need. Customer service is a joke, they just blame some other company. Definitely go somewhere else...
Great experience easy to do business with. I got Chad as a rep again and again he did an awesome job. Will def look for all my car needs there first. Prices are lowest i found!
I found the customer service rep Carlos was easy to work with and very knowledgeable about their products... I will definitely order from Carid again...
My experience was great. Fast over the phone service and friendly. Waiting for ny shipment at the moment. I cant see anything going wrong, they are very organized.
Advertise parts that are not in stock... these crooks should have been put out of business years ago. Stainless Works should refuse to sell through them.
Dear Jeff,
Thanks for sharing your opinion! We are extremely sorry to hear you are not satisfied with our service.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice.
Unfortunately, i wasn't able to locate your order in the system. Please, email me at chester.ha@carid.com with your order details, so i can assist you further.
Looking forward to your reply!
This is the second time I have ordered from this company within a month. Great customer service... friendly staff... always feel like my purchases with them are appreciated...
ORDERED UPPER CONTROL ARM FOR 2003
SL 500 FOUND OUT I DID NOT NEED PART.
CONTACTED CARID CUSTOMER SERVICE REP
STATED NO PROBLEM. EMAIL MAILED ME RETURN
LABELS VIA UPS NO CHARGE AND CREDITED MY
CREDIT CARD... EXCELLENT SERVICE
Customer service was fast and knowledgeable. They took their time to make sure that I received the right and shipped it in a timely manner. Thanks you.
A website full of cheap Chinese crap. Said it was an exact fit - it was not! I bought 2 items, both ended up in the landfill. They blamed my ASE certified mechanic for improper installation.
Tip for consumers:
Stay away from this company. Read the other reviews.
My experience with CARiD has been terrible. The return policy for defective parts is unreasonably difficult and lengthy. I will never do business with you again..
Dear Jim,
Thank you for sharing your experience with us. We can return the defective part back or exchange it under warranty, but we will need more detailed description of the issue from you. Also I need to verify the part's condition. Please check your e-mail box and reply me back. We will have it resolved. Awaiting for your reply and talk to you soon.
You may reach us at 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations team at CARiD.com
Absolutely perfect from start to finish! Had everything I needed and price matched! Will do all my ordering through CARID from now on! Thanks again for a great experience!
Laura did a great job, and answered my question quickly. She knew actually what I was talking about, and gave me an extra discount. The customer service with this company is wonderful!
Worst customer service. Sent wrong parts. Waited weeks for replacements. Look elsewhere if you can. Sounds like they are a third party broker and sell for others. Cannot get anyone on the phone.
Dear Mario,
We are sorry to know, that the incorrect item was shipped to you and you had troubles with getting the correct one from CARiD.com. We are not a broker and the products are not being sold for others. We will gladly look into your order and check if there is anything we can assist you with. Please provide us with the order confirmation number here.
Sincerely,
Voice Of Client at CARiD.com
I ordered some new engine mounts for my car. With the shipping included, it was still cheaper than anywhere else i could find them and they work perfectly.
Excellent products and decent customer service. Not always the best though. Have had some parts arrive not as ordered. Returning for exchanges can be difficult.
Great knowledge of product detail and quality customer service. Parts arrived in a timely manner and well packaged. My experience with CARid has been nothing but pleasant!
Stay far away from these people. They are the worst people in customer service. They sell you stuff that has issues and dont want to take it back or help! Very crappy attitude!
Products used:
Wheel package
Dear D R.,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a set of Spec D headlamps and had them professionally installed and less than 2 months later both low beams burnt out, the bulbs could not be removed from 2 different certified mechanics, the last one who tried said the H1 bulbs had been soldered in place on both the LH and RH side. All CARiD would do was send me replacement bulbs - avoid them at all cost. I would have given them a zero but 1 is the lowest allowed.
UPDATED 4-18-2017; Further poor customer focus, they responded to my review of them by asking me for my order # so they can inform their Chinese supplier?, what a joke!
SAVE YOUR MONEY AND DO NOT BUY FROM THIS OUTFIT! BUYER BEWARE
Hell Jeff,
Thank you for sharing your shopping experience with others. We are sorry to know, that you were having troubles with removing and exchanging the low beam bulbs on the headlights you had purchased with us. Please reply to us here with your order confirmation number. We will need to report this issue to the manufacturer.
Sincerely,
Voice Of Client at CARiD.com
ORDERED CUSTOM RIMS AND TIRES THREE WEEKS AGO AND DO'NT EVEN HAVE SHIPPING INFO! TRIED TO CANCEL THE ORDER AND THEY SAID THERE WOULD BE A 10 PERCENT RESTOCKING FEE! WILL NEVER BUY FROM THIS COMPANY AGAIN COMPLETE INCOMPETENCE
Dear Michael,
Thank you for sharing your experience with our store!
We are sorry to know about issues with your Rims and Tires order.
This is not how we usually operate, and we would sincerely like to make things right for you!
Please, email me directly at chester.ha@carid.com so i could look deeper into the issue and facilitate the resolution process as well as offer additional compensation for the inconveniences caused.
Look forward to hearing back from you!
Sincerely,
Consumer Relations Department at CARiD.com.
I would like to Thank Luis J at Carid for excellent professional help. Will be ordering again soon because of the excellent team you have in your customer support staff
I wrote a review three weeks ago and they replied saying they would look in to our complaint. So far we have received numerous emails and still no results. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! THE WORSE CUSTOMER SERVICE POSSIBLE!
Dear Gail,
We are sorry to know that you are dissatisfied with the warranty process. Sometimes additional information may be required to get the warranty approval as shipping time and cost saving procedure. Please allow me a chance to look over the situation and speed up the process. I will be glad if there is something I can do for you.
Look forward to your reply!
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
Customer service and product knowledge are the two traits that make this company outstanding. I plan on doing much more business with CARiD in the future.
Ive now had 3 separate occasions to use Carid. Every time it has been a great experience. They are experienced, professional, and very friendly and helpful. I highly recommend using this company
I have no problem at all resolving my issue with this company. They took care of it right of way. I will buy parts from them anytime... Thank you guys keep up the good work...
I had to send back an order... spoke with a very kind and helpful guy named George. Helped through the whole process no questions asked. Great company would order again.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Ryan,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.