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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Unreliable - move on - shop someplace else. Ordered a toolbox, did not ship for about a week. I called, they said it would several days to send me an email with a status report. Unbelievable.
Ive now had 3 separate occasions to use Carid. Every time it has been a great experience. They are experienced, professional, and very friendly and helpful. I highly recommend using this company
I had to send back an order... spoke with a very kind and helpful guy named George. Helped through the whole process no questions asked. Great company would order again.
Great customer service and very fast in helping me with my order! Not only that, there prices are so reasonable and its good to know theres a company like this.
Great customer service! This site has just about everything you need for your vehicle!
From grills to car mats they have it all! Very helpful staff that treat you special
Called CARiD on a Saturday and spoke with David. Placed my order after talking to him regarding this product. Shipment showed up quickly and we got our vehicle back on the road. Very pleased.
Rebuilt Lares Steering gear for my old truck is much worse than my old one. They just painted it up real pretty. CariD has been a pain to deal with on this. I'll never use em again!
Dear Chris,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Im loving this site. Ive just started flipping cars and every time Im in need of parts they have what Im looking for and at affordable prices. Not Only that but it ships to me within a day or two.
Very affordable products with knowledgeable support staff to answer any and all your questions. Also, ordered my wheels on Monday and they shipped 2 days later on Wednesday. Great turn around time!
Best customer service from Rachel, always very helpful and professional. Reliable company that knows how to solve and deal with any issues during the purchase. I will definitely buy from Carid again.
While trying to purchase a new truck cover, I ran into a couple of snags. Customer service took care of everything at that point and my order was processed accordingly.
Thank you!
They are very good at offering a resolution but do not follow through with any correspondence to you after the initial answer (STILL A INTERNATIONAL MAIL ORDER FRAUD COMPANY) the US can't touch them because all of there service(if you want to call it that) is based in the Philippines
Products used:
none the products was wrong for my truck and poised a danger in using
Bought wheels was sent the wrong ones, was told tough (asain customer Service) received e-mail stating that they want to resolve the issue, have not been able to reach the person, no one wants to transfer me, this company may have a US home office but all business goes through the Philippines and nothing is ever resolved, they want to make it seem like it is but it is not. They lied to my credit card company and have refused to handle the issue of a refund on a product that was sent to me that does not fit because the parts people do not know what they are doing. DONT TRUST ANYONE THAT REACHES OUT VIA E-MAIL. It is just a way to try and make the company look good, DO NOT BUY FROM THEM they will not honor there mistakes and stick you with the product that is wrong
Tip for consumers:
that this company is based in NJ but all business is handle from the Philippines and you will n ever get a refund for any item especially if they send the wrong item
Products used:
none they were the wrong part
CARID actively encourages it's employees and paid individuals to write positive FRAUDULENT reviews! They are trying to balance out their overwhelmingly negative internet presence. TRUST the bad reviews, read them, you'll see they are legitimate. DO NOT WASTE YOUR HARD EARNED MONEY ON A DISHONEST COMPANY!
Tip for consumers:
BE WARNED!
I am still waiting on shipping confirmation of an order I placed 5 days ago. Carid kept messing up my billing and shipping information. They have a hard time following simple instructions.
Hello Sheldon,
We are sorry to know, that your order was not shipped in 5 days after it was actually placed. We will be glad to resolve the issue for you. Please get back to us here with your order confirmation number, so we can look into your order.
Sincerely,
Consumer Relations department at CARiD.com
Spoke with Nicholas and Danielle during 2 different phone called. Both were courteous and provided the needed information to make my purchasing decision.
Ordered an inner fender liner for my car and it came promptly, fit nicely, and was of acceptable quality. It is what you expect but often do not get when ordering online.
My order literally arrived within 1 day, the items were as described and that's all I can ask for from a business. I will definitely be back for more vehicle specific products.
I had placed an order for some replacement bulbs for my fog lights and the tracking said the label was made and was on it's way to USPS. I had placed the order on December 18th and call customer service on January 5th and talked to Ericka and told her that the tracking info has not changed. She checked into it and saw the same thing and said they would have to open an investigation with the Post Office and it would take 7-10 days but they will not make me wait that long. Ericka then asked if I would like to have the bulbs reshipped but then said that they were out of stock with no eta so she asked if I wanted credit? I then asked her if they would up grade me to the bulbs that were $6 more at no cost which they were able to do. Come summer I am going to have to replace my headlights and will be buying them from CARiD.
Thanks for the good service
CARiD.com has been one of my worst shopping experiences, I called the company to make sure they had the item I wanted and they told me that they had 16 units so I placed my order after a week I see that they do not ship and I call them and They tell me that it was going to be sent that day, which took several days when I saw that they did not send the article, I proceed and cancel my order 10 days later I still do not receive my refund. CARiD.com is a very inresponsible company, do not buy with them so you do not pass my experience.
Dear Angel,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased 4 steel wheels from Carid in September for snow tires in upstate New York. When they arrived I test fitted one to be sure they were correct. Two months later when I purchased the new tires the garage man called to tell me that 3 wheels fit but the 4th is way off. I contacted Carid and was required to send them photographs of the wheel NOT fitting the car. Really? The first person who took my call also indicated that since it had been 60 days that their supplier would not make good. I sent the photographs and have attempted numerous phone calls, been placed on hold for more than an hour (about 80 minutes so far) and after three attempts to phone someone who could resolve this and promised multiple "call backs" I've yet to hear from anyone about swapping out the defective or miss-marked wheel for one that fits. A bit more research has revealed that their supplier is either owned by Carid or the other way around. The very first salesperson sent me emails from both business addresses. I've had to purchase a wheel locally to get the car ready for our first snow. All I want is a place to return this junk and money back. After two weeks, I'm sending letters to the Attorney Generals of three states.
Called seeking an Transmission for my 79 Buick Lisa checked with another company worker to make sure that I would be ordering the correct Transmission, torque converter. She was awesome! Thanks Lisa
Customer service was very knowledgeable and friendly. I had no issues at all getting all the parts I needed for my husband's father's day gift. Would highly recommend this company to anyone.
Tried to return car mats that were too small. When I called customer service, they were rude and refused to give me my money back. Won't be shopping from CarID again!
Dear Gerald,
We are very sorry to know about your negative experience.
We sincerely want to remedy the situation for you an make things right for you.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further.
I will check if the mats can be returned, and offer you additional compensation for the inconveniences caused.
I look forward to your answer.
Sincerely, Voice of Client at CARiD
I ordered car seat covers on February 25th. Was told when I called to check on them, they were due to ship that day (5/10). Still have not received them (5/22) so did an on-line chat and was told they aren't due to ship until 6/10! I have not received any e-mails to this effect or any form of communication that they are on backorder. I have had to phone and live chat to get this information. This company is terrible... I will never order from here again.
Dear Heather,
I apologize for the issue with your seat covers. Please allow me an opportunity to get involved in the process and influence the resolution.
Please email me at alison.rh@carid.com wit your order number, so I could locate it in the system and assist you right away.
Thank you in advance for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Kenneth,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.