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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Tried to return car mats that were too small. When I called customer service, they were rude and refused to give me my money back. Won't be shopping from CarID again!
I ordered car seat covers on February 25th. Was told when I called to check on them, they were due to ship that day (5/10). Still have not received them (5/22) so did an on-line chat and was told they aren't due to ship until 6/10! I have not received any e-mails to this effect or any form of communication that they are on backorder. I have had to phone and live chat to get this information. This company is terrible... I will never order from here again.
Dear Heather,
I apologize for the issue with your seat covers. Please allow me an opportunity to get involved in the process and influence the resolution.
Please email me at alison.rh@carid.com wit your order number, so I could locate it in the system and assist you right away.
Thank you in advance for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Misleading advertising of refund policies prior to purchasing items. Husband receives wrong size wheels and not able to exchange because they say they will fit? It's a 36 Ford hot rod.
Dear Rochelle,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Come to this site for my truck car parts over any other. This site is very reliable and their customer service is amazing as well. I have had no problems with CARid. Will be buying more from them
DON'T TRUST THEIR WARRANTY! I bought 2 sets of these LED lights and one of the low beam bulbs quit working and I have been back and forth with them for 2 months trying to get them to get me another LED bulb and every time I email them they say it will take 3 to 5 days to get a response and I don't get any kind of response. It's best if you buy from some other vendor. They have replacement bulbs on their web site so it would be easy just to give me a set of these or offer a discount on them but I won't buy from them again and I think that's what they are waiting for is me to buy the replacement set, Fat Chance. GO ELSEWHERE
Tip for consumers:
Buy from someone else.
Products used:
DELTA LIGHTS® 01-1139-LEDH - 5 3/4" Round High and Low Beam Halo LED Factory Style Serviceable Headlights more details on - https://www.carid.com/my-account/order/43244120/
Dear Doug,
Please accept my sincere apologies for the situation occurred and inconvenience it caused!
From what I can see, the warranty claim was approved by the manufacturer and the LED replacement bulbs were set to be shipped from the manufacturer directly to you.
I will be happy to look into this more for you as well as offer you a compensation for this bad experience.
Please check you inbox and reply if you are interested.
I look forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
Amanda did a great job in our live chat. I had questions regarding one of their featured products for a Toyota pickup and she took the time to find out what I needed to know!
Thank you!
The service department was amazing and the product shipped super fast, also they helped me get a military discount taken care of for my order! Will order from them again
I've used CARiD before and it went perfect, but yesterday with the help of Mauricio they showed what customer service is and should be everywhere.
My son was trying to find the right bumper for his F150 on Bumper Superstore and wasn't getting anywhere. I called CARiD and explained our situation. That's when I had the pleasure of talking to Mauricio and he not only matched the free shipping of bumper superstore but called Ranch Hand Bumpers to double check I was going to get what I needed. He also said if I find the bumper anywhere cheaper for up to a year he'd match the price!
I totally recommend CARiD for all your automotive parts!
Thanks again, Mauricio!
Carid has the best customer service & they're very friendly & helpful on there knowledge of the products they sell. I highly recommend doing business with them! Excellent all around!
Stay away from carid! They take your money then give you fake ups tracking info. All you get is lies, no parts and no refunds! I lost $360, got nothing.
Tip for consumers:
Stay away from carid
Products used:
Got nothing!
Dear Kevin,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. We are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They don't stock nothing. They order directly from the supplier. If there is a problem. Carid may flat out refuse to refund or drag their feet on the return.
AVOID
Tip for consumers:
Third party seller
Products used:
None
Dear Buster,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Once again this company goes above and beyond my expectations. Between there low prices and fast shipping they truly can't be beat, I encourage everyone I no to shop here!
Easily found what I was looking for on their web site. Customer service was great from start to finish. They even price matched their competitor! Will definitely use them again!
Very satisfied. I have had some very bad experiences at other business but this was not one of them. I would use carid.com again thank you for a pleasant experience
I had a lot of different requests coming from my customer and they didn't have any trouble helping me along.
Got exactly what I needed and right on time too.
It is very nice to have Customer representatives stand by live to serve us.
David did not only that, he provided me with full and detailed solution to my issue.
Their shipping STINKS, and they have lied to me as far as shipping goes. The headache is not worth the few bucks you save here. AVOID AT ALL COSTS! I cancelled my order after reading NUMEROUS BAD REVIEWS about these guys and went to my local dealer for only 20% more and BETTER service. RUN AWAY FROM THESE CLOWNS!
The customer service representative really seemed knowledgeable about wheel fitment! Which made me really comfortable in making such a expensive purchase.
I ended up wanting to return an item I had purchased. I spoke with Belle from CARiD customer service and they were very prompt in helping me out and taking care of my needs. Great experience!
Do not buy from this company what a run around I have been trying to get an item replaced now 1 month and they are still putting me on hold it is very simple I paid $614.18 for 2 wheel well tool boxes one arrived damaged and instead of just pony up send me a UPS return Label they are blaming it on everyone but themselves saying it is the seller meaning Dee-Zee truck is there responsibility I did not buy from Dee-Zee I bought from CARiD NEVER AGAIN.
Tip for consumers:
STAY AWAY
Products used:
wheel well tool Boxes
Dear James,
Thank you for bringing this issue to our attention.
If the customer reports damage upon receiving the product, we must submit the damage claim to the shipping carrier. We are sorry to know the damage claim process took longer than expected.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I guess if I haven't phone CARiD how much other website or places I would have to go to do all my shopping all the hassle driving around too much by with CARiD fast service great product wonderful quality reasonable prices what more could you ask for will I ever stop shopping and CARiD probably not Define other ways to meet your needs and get the problem fixed are find the item that you need old or new vehicle they make it happen keep it up
Most of their inventory is out of stock. I was trying to buy parts for my motorcylcle, and under air filters they had 19 different products. Every air filter was out of stock. I needed a cardo bluetooth module for my helmet. They had 39 options, and each and every option was either discontinued, unavailable, or out of stock. It isnt just motorcycles, its the entire website, and without an option to sort out unavailable items from search results, the entire website becomes a waste of time.
Dear Brodie W.,
Thank you for sharing your feedback with us.
Please accept our sincere apologies for the unsatisfactive experience with our store.
We want all of our customers to enjoy the best possible experience at CARiD.com, so keeping our website up and running and making sure all of our information is accurate is very important to us. In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online store. The availability of the product can be updated several times a day as we do our best to provide every new update as soon as we receive it from the manufacturers.
Please email me directly at jesse.ba@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Sincerely,
Consumer Relations Department at CARiD.com.
After ordering my part it was kind of a mess with getting a tracking number. Even so, my order arrived real quick y quickly and u am happy with the good quality connecting rods I purchased.
Tip for consumers:
Save yourself the trouble in order from somewhere else, anywhere else is better than them
Products used:
Connecting rods for a dodge magnum 360
Dear Christopher,
Thank you for sharing your experience with our store.
We are terribly sorry to know about the inconveniences you have recently been through.
The return authorization process for the product that was accidentally shipped out has already been started. In order to facilitate the resolution process, the full amount of refund will be issued once the product will be delivered back to the warehouse.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I just placed an order of LeBra® - Custom Front End Cover for my sons 2014Toyota RAV4. Michael Degaetano in the sales department was great and very helpful. I do not understand why others had bad experience.
I should receive my order in a week.
Dr. Amjad Hussain
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Gerald,
We are very sorry to know about your negative experience.
We sincerely want to remedy the situation for you an make things right for you.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further.
I will check if the mats can be returned, and offer you additional compensation for the inconveniences caused.
I look forward to your answer.
Sincerely, Voice of Client at CARiD