CARiD

I received a braking part it was leaking break fluid I got ahold of them I had to send pictures and other information I was told it's not leaking enough in there opening the customer service was horrible now I'm told it's going take at least 10 days to get refund if when they receive the parts back and ck if we're leaking I will never do business with this company again

Ordered window deflectors (in channel by AVS) for my 2017 Nissan Murano and once installed per instructions they don't work. All four windows contact (crunch) the deflectors. Called their customer service and they said "once installed when can take them back"... So,,, they sold a product that is unusable,, actually can damage you door/window once installed but they won't take them back. Such BS... DO NOT ORDER ANYTHING FROM THIS JOKE OF A COMPANY. CUSTOMER SERVICE IS A JOKE!

I spoke to a manager who told me that I must of put the spacers on wrong, that's why they don't fit. After telling him "no, sir" he then told me "well, if they don't fit then they must be damaged since you drove on them." Again, no sir as one wheel went on, it didn't fit so it came right back off. After shooting down both of his "default" answers I was then told that their guarantee is to do everything they can do make them work, NOT take returns. So I am stuck with 3K worth of rims and tires that I cannot use and being told by management that they will not take them back. Again, if you are going to purchase rims/tires. DO NOT, DO NOT, DO NOT buy from CARid.

I ordered and received two items. CARiD's chat was really helpful to identify the right parts for my truck. The parts arrived on time and were packed with care. I'll use them again.

I've had two great customer service related interactions with CARiD now: One chat and one via email. Quick, informed responses. I'd definitely do business with them again.

I ordered a set of wheels and tires from them on 1/14. The expected ship date, was 2/14. I changed my mind about the wheels since my tech said they would be too big for the car, so on 2/20, I called to change my order. They said that since I ordered "Custom" wheels, I couldn't cancel the order. Claiming that the manufacturer has already begun to press the wheels. I highly doubt that, because how ITF are off the Shelf Asanti ABL-22 Alpha 5s - Custom? They have these wheels in stock all day at discount tire, so i know theyre not custom. So why is carID refusing to edit\cancel my order? BAD Business Practices.

Awesome customer service and tons of patience. Call center rep took great care of me while searching for the proper gooseneck hitch adapter for my truck. Thanks!

Was first time dealing with CARID and I will never deal with them again. The product's I received were as advertised but the shipping experience is HORRIBLE. If you are Canadian 100% STAY AWAY FROM CARID they have the most expensive shipping ive ever seen just across the border and they cover ZERO brokerage fees/duties. For example $9.99 item from CARID is $25 shipping and $16 in extra duties for a license plate light bulb... ok... They separate each and every item on your order so you have to pay shipping for each item even separate light bulbs instead of just combing 2 bulbs into 1 box and paying 1 fee. Also they sent me a incorrect item and wanted to hold my actual order item hostage until I sent them their item back.

Ive had doubts in buying items on this website but after i contacted and clear them i purchased what i was looking for. Great customer service. I wont hesitate to buy once again.

I wanted a tow kit for my vehicle but didn't really know what I needed. The sales associate, Winfield, was extremely helpful and professional. And the order arrived in 3 days! Great service!

Ordered a $20 muffler, after putting in credit card details I incurred a $100 delivery fee. The customer service was very responsive however and was able to cancel the order within 5 minutes

I ordered parts from them that showed in stock. Now I get a phone call that the parts are back ordered. And it will take 7 days to refund my money. Don't waist your time with this place.

Bought 4 rims. They shipped me 3... told me to pound sand... had to file PP case to get money for the fourth rim back and buy it direct from manufacturer! This took 3 MONTHS! Never again! BEWARE!

STAY AWAY FROM CARID. They sent the wrong part, said they would refund my money, then gave me $8 of my $20. I called them on it and they asked for my VIN for my car, are you kidding me? I sent in pictures showing them the part is wrong, week later and still nothing. I will complain on every site I can find, stay away.

Listed a part on they're website that wasn't in stock…They sent me a replacement part that is 50 dollars cheaper and said it was an equal product…They did it twice…Each time I had to box it back up, print instructions and drop it off at UPS…Their goal is to wear you out and except a cheaper product…The transaction return time was 1 month for an air filter…Be careful…Horrible experience …Good Luck..

They uh, forgot to send one of two parts I ordered! Then I asked them not to send it, I couldn't wait for it... but they sent it! AND after another call, I finally got an RMA to return it. Or so I thought. It took a third call and another weeks' wait to actually get the RMA email to me. Their account of it shows the RMA started January 12th and I received the email on February 2nd. Now I have spent over an hour to get my money back for the part, minus shipping costs! They have refused at every turn, and I gave them opportunities to accommodate me with this. Although their representatives seem to be professional and courteous the actual results are very poor in this instance. {I am not very confident I will get my refund without further action on my part.}
Update: To their credit; I did get every last cent back from them, but it cost me another 20 minutes. All in all, quite a loss. I will never even consider using them again.

CAR ID has one of the worst customer service I've encountered. The keep repeating the same thing without finding way to resolve the issue. They love interrupting the customer. I highly recommend other distributers to shop such as turn14.com, enjuky.com, or vividracing.com. DO NOT WASTE YOUR TIME AND MONEY ON CAR ID. Now I have to spend $100+ in shipping costs to get a core deposit of $159 back.

I ordered a replacement mirror for my 2007 GMC Envoy and used their part finder service. Their website said GM******* from REPLACE was an exact replacement for the original OE part *******. When the part was installed it did not operarte completely like the original because it only has 9 wires and the original has 11 wires. The manufacture will not take the part back because I connected it and Carid will only offer in store credit (why would I want store credit for another part that probably won't be correct). I think that if your website and your company are representing products that claim to be replacement parts you should stand behind them completely. I also talked to two of their "Tech Support" guys that both said they would research solutions and never heard back from either of them.

I had many issues with my order/experience. I ordered a set of bumpers and a spoiler for my Hyundai Genesis.

1. Took more than a month for my order to reach my house.

2. There was no mention that my order had for whatever reason, switched shipping companies mid transit. Had to call a company I've never heard of to see why my order was stuck at a UPS facility.

3. All of the parts came in different days. The shipping price was out of this world expensive. It should cost a lot of money, but not literally thousands of dollars.

4. My spoiler and bumpers were not ready for paint and assembly as advertised, my spoiler actually had no assembly components and is not useable.

5. The bumpers had been damaged, but not until we started working on sanding them down and priming them did we notice these defects. There were a multitude of under the surface defects.

1/5 Please don't order from these guys. You don't want to spend about 5000$ trying to get bumpers on your car that you thought would only be 3000$. You can find a lot of the same parts on other websites.

I purchased a replacement side view mirror (just the glass and backing plate) for my 13 subaru forester from CARID. The new part mounts to three points in the mirror housing. The generic directions said to press firmly but gently to install... Well, after half an hour only two of the three points would lock in. One last push and the mirror breaks but still doesn't lock in! The company refuses to replace this. After talking to two employees and a manager I was told that these break all the time during installation and that it does not qualify for a warranty claim. They did offer me a $15 gift card towards the purchase of another. I declined. CARID will not get my patronage in the future.

I have a Jeep Wrangler that I have put close to $8000 in over the past five years. From time to time I have had stupid issues like this happened with other companies, they always bend over backwards (Quadratec.com especially) to resolve the problem. Guess CARID doesn't care about the longevity of their customer relationships.

This was my first time ordering from them, I stopped before I paid, and went to ask a question section which was easy to find, and my live chat I was teamed up with Laura, one word " Amazing " I am a technician and have been for many years but was at home and on my phone ordering not really able to flip back and forth to check Part # s and Laura asked my year, make and model and she did all that for me, I gave her the numbers I was looking at, she confirmed them and even made me a check out link to make my checkout 100 times faster and easier, I will be ordering from them again real soon, and I highly recommend them to anyone. Very fast very friendly. I hope if I can't get Laura again the next person is just as fast, kind, courteous, and spot on as her.

The Lumen LED's I purchased from CARiD's website are top quality in build and illumination. I'll be doing a complete upgrade to LED's in my vehicle. It's a night and day experience that I highly recommend.

I seldom if ever write reviews but felt an obligation to warn others. Truth be told i would have given 1 star but always felt no one ever reads the one star ratings as they suspect it's just another angry/uptight consumer wanting to vent. This is not the case with me. I haven't even received my order yet so i can only speak for the order process. I placed my order on the 3rd, got an ship date of the 4th, then the 5th, then the 6th, then the 7th - so I called to see what the deal was. A really nice lady "Wendy" sounded very concerned when i explained what happened she put me on hold for a few minutes then came back apologized again, told me she spoke to the manufacturer and assured me my order was going out that day and that i should expect an email with tracking # in 20 minutes or so. I logged in today to check the status because I hadn't received my tracking # email as promised and today it says ship date of the 11th? IT seems every new day is the new ship date?