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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
MY part for my car they sent me was defective. Had to wait 2 weeks just for a return authorization. UNACCEPTABLE!
Should be able to return it in a simple manner.
THERE CUSTOMER SERVICE IS TERRIBLE. WAIT ON HOLD IS FOREVER.
WOULD NOT DO ANY MORE BUSINESS WITH THESE PEOPLE
STILL HAVE NOT RECEIVED A REFUND.
I ordered a good mark hood for a classic pickup and it came a triplus a cheap made generic part tried to talk to customer service 4 to five times always the same person no matter what time of day and they can't not speak good English or understand what you are talking about they have changed there story everytime I try return the hood I first refused it and then they told me that I had to pick it up to so they could send me a return label know today they told me I needed to file a claim with the shipping company so I have been screwed out of 700$ cause the hood is also damaged beyond repair DO NOT BUY FROM CARID
Tip for consumers:
DO NOT WASTE YOUR TIME OR MONEY!!!!!
Dear Eric,
Thank you for sharing your experience with our store!
We are sorry to know we did not meet your expectations.
All items shipped via Freight Shipping Service are required to be inspected at the time of the delivery prior to accepting the package and signing for it. If the part arrived damaged, the receiver needs to sign the Proof of Delivery as "Damaged", refuse the package and contact CARiD to report the damage and request the replacement or refund. We instruct all the clients about this process at the checkout. If the above has not been followed, it is impossible for us to initiate the damage claim and proceed with the refund or replacement.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I must say Carid is by far the best place to deal with for after market lighting for your vehicle. I ordered a set of AVS® - In-Channel Ventvisor Smoke Front and Rear Window Deflectors and they fit like a glove. Shipping was super fast and item arrived in perfect condition.
I ordered set of wheels and tires. Received a call 10 min later saying they didnt have the tires I ordered with the wheels. I said " give me the next better set. Joseph (customer rep) said they only have lesser grade availble. Of the 4 choices i had for tires, they would only offer me the lesser grade. I asked to cancel whole ordet. Joseph then told me it was too late and i was stuck with the wheels. I asked to speak to manager after giving Joseph a few explitives. Manager did nothing.
Now a year later I damaged a wheel. I ordered a replacement wheel from," Carid" (unfortunately couldnt find anywhere else), and was bent out of the box! Tire shop tried to balance the bent wheel but couldnt. Shall I attempt to call and resolve this? Not! Why would I go through all their BS excuses why they wont help me, again! Lesson... put wheel on balance machine before tire is mounted. Carid sells junk! Factory wheels goin back on.
Hello Mike,
I am sorry to know, that you had encountered with such issue. I do understand your dissatisfaction with the whole experience and I would like to look into your profile to check if there is anything that could be done in order to resolve this unpleasant situation.
Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations team at CARiD.com
They "forgot" to ship my order (was "ordered" for over a month), a product for my pregnant wife, of over 600$, then when I told them I want to cancel and a full refund because I was sick of waiting, They gave me 15$ and said they cannot cancel It as it is at UPS...(if it's at UPS, why wouldn't it be shipped?) horrible experience
Do not use!
I called with questions on a return I didn't have mailing address order number or part number and the phone rep was able to get all information with me providing her little to no info great work
Brian Omni and kate Neto on web chat should have gotten a trophy for most incompetent and useless. At corporate the same for JUAN and Sandra, would NEVER EVER buy from them again, worst service and company
Dear Robert,
Thank you for submitting this feedback.
We are sorry to hear, that you were dissatisfied with our customer service. If you have any unresolved issues, please get back to us with your order number. We will be happy to assist you.
Sincerely,
Consumer Relations team at CARiD.com
Found a hard to get part that was cheaper than anybody elses and received it in a couple days! Customer service is friendly and very helpful and they even follow up with customers to make sure happy.
After submitting my diary review staff at CarID were quick to give me a discount voucher which I am sure I will use towards the purchase of a set of new rims for my truck. :) thanks guys!
Please don't waste your time or money shopping here. Save yourself the headache these people don't care about their customers and will lie to you and not even send you tracking information.
Dear Mary,
Thank you for leaving your feedback!
We are sorry to hear about the negative experience you have been through.
We would like to learn more about the issue to facilitate the resolution as well as offer additional compensation for the inconvenience.
Please, email me at chester.ha@carid.com with your order number and i will assist you further.
Looking forward to your reply!
Ordered custom seat covers. Figured since they were "custom" there would be no problems. However, they are to small. Easy returns really? They want pictures. This is bs. They don't fit period.
Dear C G,
Thank you for posting your feedback. We regret to know, that the seat covers did not fit your vehicle. We will be glad to assist you with returning the product. Please get back to us here with your order confirmation number. We will look into the order and will get back to you with resolution.
Sincerely,
Consumer Relations department at CARiD.com
I made two purchases, all was smooth. Sorry you got problems with them guys, but the truth is that I had no probs with this seller, so my review is five stars.
Fast, efficient ordering online. Had to call in to customer service for a return and it was just as easy. I was refunded within 24 hours of my call. Great selection too.
No customer service hold time of over an hour long this company should be put out of business don't even bother buying anything from them its a waste of time and money
Dear Wilson,
Please, accept our apologies for the unpleasant experience with our store.
We are currently experiencing higher than normal inquiry volume and therefore, the wait times may be extended. We are continuously working on optimizing our systems to assist every client in a fast and efficient manner.
We would appreciate an opportunity to look deeper into the issue and make things right!
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I had a question about a product because I wasnt sure what I needed but the lady ansewered my question and even asked me for preferences and she sent me a link with a product and it was actually what I needed!
Carid has the most and best accessories for your vehicle anything and everything is on there. They're customer service is excellent as well definitely a 5/5
Great prices, great customer service, awesome store. I have ordered twice from carid.com in the past month & plan on ordering again very soon. Thanks carid.com
Absolutely wonderful I have a 1969 Chevy C 10 which parts are very expensive for at least until I found your website I dealt with Brandon who was very fast and friendly seem to find all the parts I need and for extremely cheap love the customer service keep it up guys.
I did have a little trouble in the beginning, but all
Of my problems were resolved really fast and easily! Overall easily resolved. Great customer service!
Jorge, service rep answered all of my questions and helped me receive all the discounts available. Friendly and very helpful. I am still waiting for product.
Unfortunately they got nothing from me due to not being able to reach someone due to being tossed to a survey but i put a hood in my cart looking to buy backed out and went elsewhere cheaper price. I got a call 25 mins later from danielle asking if i needed help told her i pirchased elsewhere allready n she still tooknthe time to explain their price match and still offered alot of help still will go back for fuethur needs
Thanks to Bryan at CariD I got the answers I needed and the information I was pertinent on getting. I put him through the toughest questions and he got me the best results ever. Bryan I really appreciate your patience Ill definetly keep bringing CariD all my business.
Vincent is VERY VERY knowledgeable and was able to articulate what the part I was buying would do, how it would work and even tips on installing it! Without him id be LOST! He was truthful and concise, two things you WILL NOT GET anywhere else, especially autoanything, <They are junk! Thanks Vincent and CarID!
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Ron,
We are sorry about the unsatisfactory assistance.
Could you please contact me at alison.rh@carid.com with your order number, so I could rush the process and offer a compensation to you.
Look forward to your reply.
Thank you and have a great day!
Sincerely,
Consumer Relations Team at CARID.com