CARiD

Bought Spyder brand headlights for a 2007 Jeep Grand Cherokee--CARiD priced them at discounted total of $114 and change, delivered to CO. I asked the saleswoman specifically, "Do they include all bulbs?" YES, she said, and both that fact, and the brand "Spyder" was expressed in the order confirmation email they sent. So my package arrived, in a box logoed as "AKKON". That brand is the cheapest Amazon offering, at $88 a pair, including all bulbs and free shipping. My set omitted four main bulbs (2 x 9005; and 2 x 9006). I called CARiD, and got a lot of runaround, including emailed request for photos, VIN #, etc. I have provided all of that; really feel ripped off! No adjustment yet, and to make things worse, I fully installed these, mooching the old bulbs from the worn out lamps--before discovering that the AKKON logo printed on the shipping box is in fact the cheapest headlight in any known market.

BEWARE! POOR service, Cheap products. They DO NOT stand behind their products!
Smart a&% customer service reps! Void this company! ( One star is too good for them)

I have ordered a few times now from carid and no issues at all. They have been very friendly and helpful! Salesman Danny did a great job processing my order!

When I called about my headlights not coming in and the email saying it did. Eli helped me with everything and was so nice! I got everything resolved very quickly

The customer service from Mark at CARiD was top- notch. He explained everything in detail and was more than happy to help me out! Thank you for the excellent service.

I spent $1800 on a wheel and tire package and the fitment was off and these clowns wont return them. Even though they've never been used. DO NOT BUY WHEELS AND TIRES OFF THESE PEOPLE! They will rob you of your hard earned money if your fitment is off.

Wasted $400+ ordering with them and they wouldn't give me a refund because they lost my package with a 3rd party distributor snd refused a refund. The 3rd party distributor didn't even deliver my package and CarID wouldn't refund me my money

They were very help full with ever thing i had I'm still waiting on some things but they are fast at shipping an really good at treating they customers needs.

Had an issue with a part that was shipped directly from the manufacturer. It was no fault of their own but they went the extra mile and made it right.

Don't even think to buy any product on their website. Don't waste your time and money. I got damaged product, spent hours chatting with customer service and no refund received.

Thes site has had everything that I have needed and it is one of the cheapest around. Customer service is very helpful and gets your order taken care of quick.

THEY SENT ME A TRACKING NUMBER TO TRACK IT TO THERE WAREHOUSE CANT UNDERSTAND WHY FOR 20 DAYS AT THIS POINT IT HAS SET IN THERE WAREHOUSE GUESSING ITS MIND OVER MATTER THEY DON'T MIND BECAUSE I DON'T MATTER WAS MY FIRST TIME ORDERING HERE WILL BE MY LAST AND FORGET TRYING TO TALK TO THESE CLOWNS WHAT A JOKE

Never had better experiences than with their customer service reps that are very knowledgeable and love their job. Prices are great and got my items within two days.
Thanks CariD!

This company is a complete scam. I ordered several parts for my vehicle through their customer service representative "Axle" with my year make model and VIN # for my vehicle and was sent the wrong parts. I tried for weeks to contact Carid to return these parts and could never get through by phone I even had a seperate company that I had financed parts through "Affirm" who tried to contact this company several times as well and was unable to do so. The only option on their online site was to exchange the part which I did not need because I was lied to in the first place and they don't even carry the parts! Now I'm sitting here with $268.00 in parts for some random vehicle that I will never be able to use and they are still brand new in the box. I STRONGLY CAUTION ANYONE AGAINST USING THIS COMPANY!

I bought a tire and wheel package from this place in June of 2020. The website wouldn't let me check out without buying the TPMS for the tires so I added them to my cart. I didn't get the tires and wheels for about a month and had called them in that time. I was told that the wheels were being made and to be patient, as soon as they got them, they would ship them to me. When I finally received them, I went to get the TPMS programmed to my car and they don't work. I have gone to 5 different places and they still aren't programmed so I called CARid again today, only to set on hold for 30 plus minutes, and they told me there was nothing they could do for me with documentation. The tire shops didn't charge me because they couldn't get them programmed. My suggestion to anyone wanting to buy a tire and wheel package is to go to your local tire shop and get them there because this place sucks.

I ordered a bumper from Carid over a month ago and the company they shipped it through R&L Transport failed to deliver it to me 4 times. I called and scheduled an appointment four times and they never showed. Well R&L told Carid that I never scheduled an appointment and now Carid won't give me a refund. This is just a scam all the way around. You won't receive your parts and you will lose your money. DO NOT BUY FROM CARID

UNHAPPY CUSTOMER
My order was sent to the wrong state and address. Called carid and have been put on hold for 40 minutes at a time. No help. Say they will call me back, thats not happening, blaming UPS for the mistake, but found out talking to UPS that UPS makes shipping lables, not address lables.UPS delivered it to the address they were directed to. Good thing I had tracking # Bad service, bad customer support. Readers you figure this one out. BUYERS BE WARE!

WHEN YOU LOOK AT THE CARID WEBSITE AND GO TO CAR COVERS IT ASKS FOR YOUR MAKE, MODEL AND YEAR OF VEHICLE. DON'T BE MISLED BY THESE QUESTIONS! THEY WILL NOT SEND YOU A SPECIFIC COVER MADE FOR YOUR CAR, THEY WILL SEND YOU A GENERIC ONE FOR TWICE THE PRICE THAN YOU CAN PURCHASE FROM ANY AUTO SUPPLY STORE. THEY MISLEAD YOU, OVERCHARGE YOU AND THEN SIMPLY SAY THEY DID NOT SPECIFY THAT YOU WOULD RECEIVE A CUSTOM COVER FOR YOUR CAR, THEY SIMPLY ASKED WHAT TYPE OF CAR YOU HAD SO THAT THEY COULD SEND YOU A LARGE OR SMALL GENERIC COVER. LEGAL, BUT HARDLY ETHICAL. RUN AWAY VERY FAST FROM THIS WEBSITE AND THIS SUPPLIER.

(RETRACTION REVIEW)
I recently wrote a poor review on CarID (see bellow). I would like to retract and honor the outstanding response from the customer service team. They contacted me and listened to my concerns and solve the problem. I for sure will give them a second chance and purchase from them again.

OLD REVIEW (NO LONGER THINK THIS)
Should have the option of no starts on this review. Today is saturday morning; placed order yesterday online when they were closed. The item I order was a bedliner and the shipping cost was twice the cost of the item. Call today saturday to cancel and they refused to cancel since it is an oversize item and it would get shipped. I was given the so option to call monday to try to stop the shipment. If it gets shipped, I would have to pay twice of the item $212 to ship it back. They do not keep what they promise online. The worst place to buy. Will never buy here again even if I have to pay double somewhere else.

CanceledLooked into purchasing their CoverKing Seat covers. At the point of purchase had some questions about the return policy and was helped by a LIVE chat specialist named John Pulmones. He was dismissive from the beginning, sending me a copy of the return policy and then asked to end the Chat before I could even read it. Then when I asked clarifying questions he began to talk down to me.
He let me know that if my seat covers didn't fit then I still couldn't return them because, per policy, you cant try them on the car to see if they fit or they are non refundable at that point.
I of course canceled my order and will be looking else where for my future seat covers. I would avoid this company if I were you. Very shady!

DO NOT BUY FROM HERE! PLEASE! I BEG YOU!
I bought a aem cold air intake for my truck in March, product came damaged and faulty (I have a twin turbo so there are two intake pipes and one was longer than the other, the other had damage, and the bracket for the heat shield didn't line up) so I try to return it and they say I have to make a claim to return it. (This is after trying to simply return it via UPS but they denied me, so now we are into the May). So I agree to them to open the stupid claim and I send it back. They didn't give me a mailing slip so I got my own ($30 more bucks outta my pocket)
Now they say since I used my own mailing slip they dropped the claim. Another $400 wasted for no reason. I'm still trying to get my money back and it's almost August... Any suggestions?!

I purchased brakes for my truck from Carid. I had talked to there "product specialist" twice to make sure I was purchasing the correct brakes. They were for 5 lug trucks only
Which I specifically asked if they were for 6 lug wheels which I had. The entire customer experience from this point gets worse. I requested a return which took them 11 business days to prepare. When the original estimate was 3-5 days for them to prepare this. Then they claimed I had received 4 packages which I had not. I tried emailing which was useless. They would respond every 24-48 Hours with no help and it was always a different person. I finally called which I should've done right away and after 40 minutes of being on the phone and me sending screenshots of the 3 tracking numbers showing only three packages were delivered I felt I had to convince them to give me a refund for the full amount. They received my brakes back to there warehouse august 27. I "should" get my refund by September 8th only 2 months after I made the purchase. The frustrating part is I get the return process takes some time but I had to push or even do their job for them in order for me to get my $800+ returned. I have purchased many aftermarket parts for vehicles but never from carid. I would not recommend them to anyone and will never be using them in the future.

Unfortunately, I not only considered it but I bought things twice, (BIG MISTAKE) if I do it again I'll cancel myself. This is apparently some guy in his basement with a laptop who forwards your order to an actual business. 1st order wasn't complete, 2nd order was wrong parts, poor/nonexistent customer service.