CARiD

DO NOT PURCHASE FROM THIS COMPANY. THEY EITHER SHIP DAMAGED OR THE WRONG GOODS AND IT IS TEDIUS TO RETURN TIRES/WHEELS. ONCE THEY SCREW UP AN ORDER THEY NEVER FULFILL IT CORRECTLY. WE ATTEMPTED TWO TIMES TO PURCHASE FOR CARiD. BOTH TIMES WERE A BAD EXPERIENCE. CUSTOMER SERVICE IS THE WORST. THEY DON'T ANSWER CALL AND WHEN YOU DO GET A CUSTOMER SERVICE REP, THEY CAN'T HELP! I RATE THIS COMPANY A MINUS 5 STARS.

I recently contacted CARiD line with a question. Hank responded quickly and answered my question fully. I ended up purchasing Front and Rear Car Seat Covers for my Wifes 2018 Subaru Forester. There were multiple product choices and my Wife is very happy with the new Seat Covers from CARiD. I will recommend CariD to all of my Family and Friends

I ordered chrome pillars for my audi a6 and they were too small, length and width wise, i cannot even get an exchange and now i am stuck with these and nowhere to put them:-(

Place extreme caution when placing an order with Carid.com, or simply bypass them, the promises and delivery of goods fall way too short from what is being presented. I ordered a "Wheel & Tire" package (set of 5) that included, new lug nuts and security nuts, balancing and TPMS to be compatible with vehicle using the VIN ID#, packaged arrived, took it to get installed and the issues began to surface:

1. One wheel was missing the center crescent.
2. The security lug nuts was missing one (1), ordered 5 got 4.
3. The weights used for balancing the tires were not sticking to the wheels and were taped with some scotch or packing tape.
4. The car could not read the TPMS', as they were not compatible with the vehicle, despite providing Carid with the VIN#.
5. Was forced to take the vehicle to the dealer to have it checked and certified, resulting and having to un-mount the tires from the wheels to check, then replace the TPMS', then have the tires balanced with the proper weights.

I contacted Carid and that is were the run-around began... eventually i got the center crescent and security lug nut... however the cost incurred for the balancing and new TPMS' were not fully replaced as per the cost purchased from CARID. They refunded the TPMS cost (parts) but did not cover the labor because the dealer receipt did not meet their specifications...

In short, i had to invest an extra $435 for which i only received $199.75 and based on my calculations they refuse to pay the extra $90 that i was entitle to.

Bad, bad experience... and costly!

Recently had an issue where a tail light broke. Called there customer service line and the gentleman on the phone knew exactly what i was looking for and even placed the order over the phone.

I would order again as tell friends and family about the company. The company has a lot good things for the rite price weather it's OEM or performance you are looking for it's all their.

Alex has been very helpful and patient just opening a shop and he went above and beyond to do everything in his power to get me the best product at the best price! Thank You!

Carid is a true company, fast shipping, really easy to make a payment and get the exact parts that I was looking for, it is a true pleasure to buy in Carib. ****** stars recommendations.

It was late at night and I was looking for parts for my Tundra. Amanda helped me out making sure that the product fit as well as helped apply my military discount. She's a superstar!

They got the best deals they ship fast and they know their stuff. Best customer service ever. Can't believe I found them about 3 years ago, they never fail me. They always have stock too.

CarID had a rare part for my rare truck! I am so pleased to have found this site. I got exactly what I needed and it was shipped promptly. I will be a return customer.

I LOOKED UP CARID PRODUCTS AND SELECTED A CAR BRA FOR MY WIFE'S VW FROM THE LISTING. I MISSED THE SHIPPING FEES WHEN REVIEWING THE ITEM AND WHEN IT APPEARED WHILE CHECKING OUT I CALLED TO VERIFY THE CHARGE. AZIZ WAS THE CUSTOMER SERVICE PROFESSIONAL THAT ANSWERED MY CALL. AZIZ WAS QUICK TO EXPLAIN WHAT HAD HAPPENNED AND GOT MY ORDER PROCESSED FOR ME! I AM EXTREMELY SATISFIED WITH THE SERVICE AND PRODUCT AND WOULD NOT HESITATE TO BUY AGAIN FROM THIS COMPANY! AZIZ IS A TRUE ASSET AND VALUABLE PART OF THE TEAM OF PROFESSIONALS AT CARID! KEEP UP THE GOOD WORK EVERYONE!

I recently bought an item for my Dodge Charger through CARiD and the sales team was very helpful to get my order set up. Would purchase from here again!

Ordered 4 brand new wheels and tires on April 18 its now may 10 and only 3 of my wheels came in and 2 of them have damage on the lips from the lazy mother$#*!ers from this website Like seriously I payed 1,500$ for wheels and tires and you make me wait an extra 2 weeks to have 3 come in and 2 with damage This website should be shut down its a Total rip off never doing business here again rot in hell

I was notified on the day my order was to ship that the order was cancelled do to a pricing error. It has been 9 days since I placed my order and the part is still listed as available and at the same price as when I ordered it! Completely unprofessional, can't be bothered to respond to my emails after cancelling either!
DON'T WASTE YOUR TIME WITH THIS COMPANY!

I've ordered two items off of CARiD. Running boards and an AFE Air Intake for my 17 Ram Crew Cab. The running boards had the wrong hardware and they wanted pictures, my VIN number, and about 3 other things before they would allow me to return/exchange. My AFE Air Intake was missing 5 button screws and the MAF grommet. They needed pictures of the box it came in, pictures of all the sides of the box and any part numbers on the box, my truck, VIN, and a photo showing all of the pieces to I was missing, the 5 screws and the grommet. If they're missing, how do I send a photo? Why would I be calling and writing an awful review if I had them? The tech service on chat is god awful and everytime I call I either sit on hold for a half hour or I get hung up on and have to start it over. I've talked to 6 different techs with these two orders and I can FINALLY return my products. Now let's just hope I get a full refund for both items. Shop elsewhere!

They are the worst company to deal with customers service is the worst. My experience with them was one of the worst I ever had. Ordered wheels (Rims) stated it will take 3-4 days for order to be processed. After 3 weeks I get a call asking for more money after speaking to a manager ( Supposedly) she took care of the additional charge that I will not need to pay and here is the ringer I will have to wait an additional 3 weeks. I AM LEAVING MY CAPS ON INTENTIONALLY DO NOT BUY ANYTHING FROM THEM THERE PICTURES ARE NICE ON THE WEB BUT THERE CUSTOMER SERVICE SUCKS. I ended up reporting them to BBB and ask for a refund and called credit company and reported them as a fraud which they are. THIS IS A WARNING WHEN YOU SEE CARID JUST SKIP THEM AND PROCEED TO ANOTHER COMPANY. And use pictures as to what you want your car to look like with another merchant that is safe to order from.

BUYER BEWARE.

I ordered a brush guard for my 2012 GL Mercedes per the website. Had not one but two deaths in family -- did not go to install guard until 3 months later. Found out from Black Horse that Carid should never have marketed the brush guard for the 2012 GL as IT DOES NOT FIT. (Yes, way past the 30 day policy but did not want refund just an exchange for the right guard -- I offered to pay all shipping costs.)

Black Horse (mfr) was fantastic as they worked with me & mechanic trying to devise a way to install brush guard but it did not "bolt" on only would work if drilled. MB said they would void warranty. Black Horse said if I bought from them they would permit exchange - as even though many many months past (by the time back/forth time = 1 year) -- the guard was still in original container.

CarId said "no" and they now no longer carry the guard in their inventory! In fact, they changed their website so it no longer reflects the guard for the GL. (False marketing!)

When I challenged them they stated that I was past due date and "that was that."

Be very careful that even though I followed the "pull down options" exactly -- CarId was wrong. Do not wait to install or do returns... or heaven forbid. Have extenuating circumstances or even deaths... Shameful. I was not asking for a "break" -- offered to even pay all costs. Just wanted a bumper guard so the deer in my area don't take out my car.

I have a brand new bumper guard for a GL - Black Horse said that it is for a 2010 or earlier. CarId told me to try Ebay."

Ordered close to 5K worth of tires and wheels in June.(I know with Covid things are different and I'm fine with that) I got an estimated delivery date of 10/20/2020 it's now getting close so I've been trying to get an update just an update and if can't stay on hold for an hour you will never talk to anyone and good luck with emails
Ben Cathey

Wonderful products and selection. Fast shipping and hassle free. Best prices followed up with great services and coupons and codes to save you more in the future.

On line chat with Laura C was very helpful and she was very courteous. Answered all my questions with positive attitude. Thank you for great service. RK

Go anywhere else for your parts. Ordered a 3rd led brake light for my sons ford f250 super duty in November for his birthday. Product was in stock said not shipping to January 26th called and ordered a new light sent wrong light. Now after sending wrong light back said light would ship on December 15th never shipped now wont ship till December 23. DO NOT USE CARID!

They are quick, very kind, responsible, and diligent. The customer service is wonderful. They keep in touch with everything you need. And also, very responsive to communication.