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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Ordered on the 6th. They processed and took money on 6th. Promised a ship date and tracking # for the 10th. Received no tracking # on 10th. Contacted them on 10th. Got run around for the ship date of 10th. Told me I would receive tracking #, never did. Contacted them again on 11th. Same BS, with it was supposed to ship on 10th. Answer, again no tracking # on 11th.and I was told my order should be here on the 14th. Got tired of bull$#*! evasive answers, demanded refund. Dont use this site as it turns out it's a 3rd party site that outsources sales to other companies. Would not recommend to Worse enemy.
If you have a lot of money, are in no hurry to get your parts, like to sit on hold for hours on end, and like to receive horrible customer service than this is your place.
***Update - After receiving a response from CarID. Here is what my response was and the experience you will have dealing with them.
Order# - *******
2/27/17 - Ordered hood
3/1/17 - told of delay but would be here on the 3rd
3/5/17- part of order arrived but slip said order complete - shipping weight 2 lbs. We did chat with customer service and were told we were correct that there was a problem (duh). We were also told that we would hear back in 24 hours. Did not!
3/10/17 -We called again, each time sitting on hold forever. Then we were told you DIDN'T have it after all and could order one. We cancelled.
3/13/17 - We receive a call that says, you found one and would ship it immediately with a 10% discount because of all the trouble. We reluctantly agree.
3/14/17 - discount credited to our bank
3/20/17 - No information received about shipment, no email or call. So we call you, sit on hold for an hour, and no one knows anything. The notes say it shipped, according to the guy on the phone. He will find out and someone will call us within 48 business hours.
3/23/17 - Got a call saying there are none in stock what do we want to do from Mary. When we told her that we were done dealing with this, cancel the order. She then hung up on us. LITERALLY HUNG UP THE PHONE!
Now we are waiting on our money. Can you fix that?
**Update 3/29/17 - Refund received. Thank you for making it right.
Hello Lisa,
We regret to know, that you were dissatisfied with the overall shopping experience with CARiD. We want to look into your profile and check what was the reason of your dissatisfaction and do our best to avoid such cases in future. Could you please get back to us here with your order confirmation number?
Sincerely,
Consumer Relations team at CARiD.com
I bought a exhaust system from carid for my 2002 Saab 5-5 the Cat was a poor fit with undersize cat I had running problem for the time it was installed untill it finally plugged on the highway causing the car to stall and coast across 4 lanes to the shoulder, shop found the Cat was plugged and replaced with a different brand at a cost of 2400$
Sent the part back to Carid and been waiting for refund for over 8 weeks. Useless Warenty and only runaround excuses for Carid NEVER BUY FROM CARiD
Dear Andrew,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ORDER A WHEEL JULY 07 2015 AUGUST 17 STILL DON'T HAVE MY WHEEL i cancel my order. They sell products on there web site they don't have and can't get they use your money tell you get upset and cancel. I need a wheel for a jaguar they told me they could find something that would fit but would not look like the rest of the wheels. Come on i'm driving a jaguar
Ordered 2 tires from CARID. I immediately canceled order. I went through the procedure and submitted the cancelation. Next day I received an email saying "congratulations your order is shipped". I call customer service, rep. Was initially pleasant but he then told me that a 10% restock fee will apply. I asked him to show me where is that on the website. He acknowledged it is not there, and then proceeded with the classic "we can change terms and conditions without notice"! So I asked for a manager. On hold again. Finally I speak with the Wheels and tires customer service manager. Iexplained to her what I experienced with the rep. She kept talking over me and said "I am a manager and have the authority power to change my mind and I no longer want to waive the return fee, you will be charged for return and restocking fee". Even though neither is listed on their website.
CAR-ID knows how to retaliate if you point out the conflicting & false information the representatives say. I asked for a full refund, the all-powerful manager hung up on me.
Tip for consumers:
Don't use CAR-ID
Products used:
Tires
Dear R-H,
Thank you for your feedback and for bringing the issue to our attention!
We are sorry to hear about your frustrating experience.
The cancellation request takes 24-48 business hours and unfortunately when the estimated shipping date is set on the same day, or the next one - we cannot guarantee that the cancellation request will go through right away, as it is a two-step process and the order should be canceled on manufacturer's end as well.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I wish I had read the reviews about Carid before I purchased chrome door handles from them! I am going through the same issues as Dface below.
Don't waste your time, buy from ebay or amazon instead!
I am a return customer and have been very happy with all my CARiD purchases! They are knowledgeable, prompt and have a wide selection of parts. I highly recommend.
I was very pleased with the selection of products and accessories for my vehicle as well as the payment options. I wish I knew about CarId years before now!
They were happy to take my order, but then after that poor customer service. I ordered over the phone because the website doesn't give enough info on wheels. The salesman was great. I ordered on a Thurs or Fri and was told they would be shipped the following Monday. So now wed rolls around and no shipment or even tracking number. I call them they have no info to give me and ask for 24 hrs to look into it. So Thurs I call back again. Same answer, need 24 hrs to look into it. At that time I told them to cancel the order and they said they would process it. So I go over to BB wheels and order the same wheels from them for $200 less. They shipped from the opposite side of the country. Now it's the 28th and I have those wheels and I get an email that my wheels from carid shipped. I call them and they said there's nothing they can do. I call fed ex and the wheels haven't even been picked up. So I try to cancel the pick up but they won't without a pickup number from carid... which after another phone call they refuse to give me the number.
Products used:
None
Dear Jason,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for a refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I dealt with Bruce, he was very helpful in suggesting which items would be the best to order. He also gave the best and lower price then the competition.
I recently had to return an item, and it was accepted with no problems! Fernando was a pleasure to deal with! I will definitely be buying from them again!
WILL NOT HONOR WARRANTEE! I purchased 2 new air shocks for my GMC Envoy and had them installed. In less than 2 weeks they began to leak down & then went totally flat. I had mechanic diagnose to see if an air line had failed or what the problem was. I was shocked that the brand new air shocks from CARID had a hole. I called CARID and explained they seamed helpful. I sent pictures of the hole and they said it was not covered.
DO NOT BUY FROM CARID!
Dear Steve,
I am truly sorry you have faced such an issue. If you share your order number I will gladly check the issue for you.
Sincerely,
Consumer Relations Team at CARID.com
Bought fog lamps for my 99 Camry. Originals are no longer available from Toyota. Talked to a CARiD product consultant, who told me that they had universal fog lights that would hook up directly to my original wiring system. I was told that the lights were in stock and would be sent out the next day. I called them back after a week had passed and was told that the lamps were out of stock and would be sent directly from the factory. After waiting 3 weeks, I finally received the lights. The harness connections do not fit. The wiring harness is not the correct one for the lights. The person I talked with at CARiD about this couldn't understand the issue and insisted that these were universal fit. THEY DO NOT LISTEN AND ARE IMPOSSIBLE TO DEAL WITH. They sent me lights that will no work regardless of who tries to hook them up. Do not waste your time and money with these jokers!
Dear Ray,
It is a big frustration for us that such situation has happened with your fog lights. In case wrong items were sent due our mistake, we must issue a full refund to your account. Please specify your order number, so I could follow up on this. You may email me directly at alison.rh@carid.com.
Sincerely,
Consumer Relations Team at CARID.com
Carid FAILED to ship the proper item after two weeks of waiting. To top it off I have to repackage everything and they will wait to credit me after they receive their screw up. NOT AT ALL SATISFIED!
SEEMS LIKE A SHODDY OPERATION AND WILL POST OTHER PLACES TO ENSURE BUYERS ARE AWARE!
I ordrered 2015 SUBARU XV Dash KIT; not what I GOT!
This is one of the worst cos I have ever dealt with. They lied to me telling me that they could have my item the next day, just so that they could get my credit card order. The people that work there do not know what they're doing and I am convinced that they just sold me any part to get my money.
DO NOT DO BUSINESS WITH THEM AS YOU CAN NOT TRUST WHAT THEY SAY OR SELL YOU
Tip for consumers:
BEWARE OF THEM AS THEY ARE NOT A GOOD COMPANY
Products used:
Nothing & they shipped to the wrong address and have refused to cancel this order because they want to charge me for shipping and a return fee.
CROOKS, LIARS & THIEVES
Dear Ileea,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Amanda really helped me find the right product to fit my car. She was surprisingly really quick and helpfull. I think I would have been completely lost if she had not assisted me.
After I placed an order, the manufacturer of a tool caused the tool to be unavailable for some period of time. Aldo was very helpful in getting my order canceled quickly and seamlessly.
Ordered the same part twice and was billed They take your money and then nothing. Asure waste of time. I should have read the reviews first. My credit card company refunded my money.
Tip for consumers:
don't waste your time.
Dear Customer,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
If you placed a duplicate order, you can always request a cancellation. More details at: https://www.carid.com/help-center/cancel-order.html
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I dealt with Jeremy and he did a fast, efficient, and great job with a price match on an item that wasn't cheap! No hassle. Great interaction. Will definitely get my business again!
All of the customer service representatives were wonderful helpful and quick to respond. One of the best experiences I've had ordering products over the phone.
Very informative about the products. Easy to work with. Would highly recommend dealing with this company. I always order from this company. Thanks for everything.
So I had a somewhat caring CarID respond to my public complaint. I actually thought they would resolve my previous issues... No No No,,
Please don't listen to the total BS they give out. Admittedly I was offered a miserly sum as further compensation & then a gift certificate are they that stupid to think I would ever buy from them again.
What's laughable is I requested a phone conversation to discuss & explain the issues, did I get one No & when I tried calling them, the very bold customer service agent who responded to my sitejabber complaint was not even on her own extension, she probably wrote the caring online response from a spare toilet cubicle.
Seriously guys they are a total joke please save yourselves the aggravation & there's hundreds like me out there.
Go somewhere else please, please listen to what I'm saying they are total scammers who have no moral fibre to stand upon, go somewhere else & have a better experience.
P. S whoever at CarID who responded to my last update, learn how to write your own email address, perhaps it should be " *******@carid.com"!
P. P. S I forgot the lesson for CarID when you teach your employees how to speak & respond to customers there is a golden rule, teach them to listen & I mean listen to the complaint & as much as possible & interact in the way they ask. This simple one thing will change the way they respond to you & will thank you for it also. You will be amazed, & if CarID need further lessons on how to deal with humans then please don't hesitate to ask.
I don't think I will ever hear from them again do you?
Seriously it took a damming review to even get the correct response.
A bit late Car ID the times I called & requested help to be told sorry that's all we can do (which was very little).
An olive branch being held on the edge of a knife I would say.
Well let's see what you guys have to say or do now, I'm guessing it's all hot air & puff to impress others, a call will be made & I keep you guys posted.
Thank you sitejabber for having an influence!
I've spent some serious money with these guys & ive concluded these simple realities about them.
They have amazing products, why because they don't make any of it!
The rest is deplorable,...
The problem is as follows.
1) they know nothing about the products they sell.
2) they will lie to make a sale.
3) they will not honor any agreement that is morally or legally based true.
4) half of the employees can't even string a sentence in English or any language.
5) once those awesome products with great names leave their facility you can say goodbye to a nice working viable product at your doorstep, because whoever they use as shippers could not care less.
6) it does not help that the packaging dept. needs to learn how to pack something indeed anything, I doubt they could successfully wrap a Christmas present between them.
7) when you do complain & how dare you, the attitude is probably the worst I've ever come across. I think I had only one successful resolution out of 8 purchases.
8) this is my issue! I should have learned after prob the third purchase never to use them again I did not listen to others or my inner reasoning. (Sarcastically true).
The summary & Lesson DONT BUY ANYTHING FROM THESE SCAM ARTISTS YOU WILL REGRET IT:
That felt good LoL I have now found good honest & efficient motor parts suppliers that give a damn they are out there but CARID IS DEFINITELY not one of them.
So now it's been a month & all the responses with "We want to help" is absolutely as I previously said BS!
You know I dont actually think I've ever delt with such a candid bunch of liars.
Now I like dealing in the truth & to be honest they did give me another $100 as compensation so I thank them for the tiny movement in their position. However due to their lack of abilities in all departments I ended up with a battered & bruised New car battery due to pathetic packaging. If I requested a new one guess what they wanted to charge me for the one until the other one was returned. HAHA have any idea what a fraud that is & occasionally they get away with too.
Near the beginning of my dealings I bout a set of wheels & tyres, unbeknownst to me the wheel cantering rings were the wrong size only by 2 mm sounds nothing but it caused $1500 worth if damage to my car. I had to replace wheel bearings, 2 wheel hubs & one wheel & tire due to their total incompetence. There was more also but it's really it worth it.
Hiring a lawyer at the time was not worth it I probably would have lost more than gained.
So reader if you are considering buying something important from these scam artist & they are very good, just remember my little story here, they get you in, they turn you over, & laugh at you when there's a problem.
There is no moral fibre anywhere if you only knew the conversations I've had with them you would not believe they exist.
I now am recouping my loss by 1) loosing them great business, which I can't say here but I am able to do &: I've now composed a letter to the CEO & they most certainly did not reveal that info, but I know how, I expect a disgusted response in how the staff in his employ would do that. If rejected & refused then I have another weapon up my sleeve for those bandits they call CARID. I have a new saying I hope it gets published CarID stands for Complete $#*!s Repeatedly Indignant & Deplorable sums it up'!
Second time I have ordered from CARiD and very happy. My seat covers came in a couple days and they are perfect. Thank you to Bruce at CARiD for helping me out!
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Michael,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.