- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Not only you do not know at the time of purchase what is the estimated shipping or delivery date but even after you make a purchase they do not care at all to provide you with any time frame for your order! I have communicated via online chat with their customer service 4 times and 3 times I was promised certain shipping date together with ETA (understood that transit might take time) but even after those tries I was never provided with any tracking number and they could not even tell me what is the status of my order. Only the last online chat talked about approximate dates which is just a gimmick to politely tell you that you going to wait instead of days probably months. I have also called them about 3 times and they could never provide me with any status of my order! I mean just tell me what am I facing, days, weeks or months? Just horrible ignorance and incompetence! So after all of this theater and phone calls, on the 9th day they had just sent me an email with my order being cancelled. Absolutely unprofessional and really gimmick company when you do not even know when your order might arrive. DO NOT DEAL WITH THIS COMPANY!
Now I am waiting for my refund which apparently might take up to 5 business days... really? Hmm just a gimmick company!
Tip for consumers:
Do not buy from carid.com , just save you the headache!
Products used:
brake rotors
They selling parts they don't have i order a front grille for my 2005 for my GMC truck and after 2 weeks i receive a call saying they did not have the part.
This is very bad i waste my time
Tip for consumers:
do not make a mistake to buy anything from car-id that is a stinky company
Dear Marcos H.,
We sincerely apologize that ordered item was not in stock and we do appreciate your feedback about this experience. Your opinion is very important to us and it will help to improve our customer service and eliminate such issues in the future. We will work hard to provide the customers with the most updated information received from our suppliers' warehouses about availability of the products.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
AWFUL customer service. Website doesn't let you cancel orders. Set me item I didn't want. Parts DO NOT fit cars. I bought a hood for my car and the website SELECTED it for my specific car and it DIDN'T FIT. Then I wasn't allowed to return it. AWFUL.
Tip for consumers:
STAY AWAY
Dear Landon P.,
We appreciate your time taken to leave this feedback as we review each and every posting submitted by our customers. We understand your frustration and it's really sad that you had such first experience with our company. Looking into your account we found out that you had ordered the universal product. All the items of this sort are having standard dimensions so you need to get a proper measurements before ordering to make sure that item is intended to fit your vehicle.
We didn't have enough time to cancel the order as the product has been shipped earlier unfortunately. In this case neither we nor a manufacturer responsible for shipping costs concerning freight package deliveries however we do always cover return shipping for ground deliveries.
We still hope that you will get back to us to purchase some products in the future so you can have the best experience with the online seller.
If you like to discuss the entire situation with our dedicated specialist or you have any questions please do not hesitate to reply to this comment.
Thanks a lot for your time as we understand how it's valuable nowadays!
Sincerely,
Consumer Relations Department at CARiD.com
You've been warned - stay away from this company. I originally placed my order on July 17 with a July 24 ship date. July 24 came and went, no shipment. I contacted them and they gave me Aug 1 as a new ship date. Aug 1 came and went. Then the ship date changed to Aug 4. Aug 4 came and went. It's now Aug 8 and they still can't give me an updated status when I contacted them today. DO NOT DO BUSINESS WITH THIS HORRIBLE, HORRIBLE COMPANY. YOU WILL REGRET IT.
Dear David,
We appreciate your taking time to share your shopping experience and truly regret you faced such issue. I suspect, there was a back order, if you can share your order number with me here I would be more than happy to look into the issue and find the way how to compensate for this inconvenience.
Sincerely,
Consumer Relations Team at CARID.com
I ordered an exhaust system from Carid on April 12th. The site said it would ship the next day, but my confirmation email said it wouldn't ship until early May. I waited patiently. It was finally shipped on May 5th. Almost 2 weeks later, I finally received it, or so I thought, about May 18th. A few days later I went to install and when we opened the box, we realized it was the wrong system. I called Carid and was told I would get an email telling me what information and pictures they needed to initiate a return from the manufacturer. I answered that email same day. It is now 3 weeks, 3 phone calls and a "chat"(where I was rudely disconnected. Great customer service, huh?)later, and I'm STILL waiting. Each time I get the same script about not being able to contact the manufacturer and please give them a few more days. ITS BEEN 3+ WEEKS after waiting over a month for what I ordered. I didn't pay my money to the manufacturer, I paid it to Carid. I recommend very strongly that you find the parts you need somewhere else. They don't sell anything that you can't find on many other sites.
Tip for consumers:
Don't use this site.
Products used:
Still waiting for what I ordered. I want what I ordered, not a refund.
Dear Dwight,
Please accept our apologies for the delayed shipping and for the wrong item delivered.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I was looking all over the net and was finding terrible prices on rebuilt engines then i ran across CARid, they had the best price and a very caring staff and made my sale easy i would recommend that you shop CARiD they have the best prices that i have seen.
Tip for consumers:
you cant go wrong using CARid
I think this website is good. I found all what I needed and more. I wish there was more technical info to understand all the details about parts. I made 2 orders and everything went smooth.
I have no question. I just wanted to say that i send 3 sale enquire messages I did not get any reply?! Therefore I will not trust this company to handle my money and my orders.
THEY CHARGED MY PAYPAL ACCOUNT THE DAY I PLACED THE ORDER. THAT WAS 12 DAYS AGO. AFTER WAITING 1 HOUR ON HOLD I WAS TOLD THAT THEY HAVE NO IDEA WHEN MY ORDER WILL BE PLACED. I FEAR THAT THIS IS A SCAM.
Hello William,
Thank you for posting this feedback and letting us know about the issue you had encountered with. We are sorry to know, that the order was not shipped in time and we do apologize for all inconvenience and frustration this delay cause. Please provide us here with your order number We would like to look into your profile and check why that delay was taking place.
Sincerely,
Consumer Relations team at CARiD.com
CarID was very helpful. Brian worked quickly and was very helpful in getting my parts together. Definitely a good company for the car parts you need. Thanks
This is the real deal, customer service is excellent, great selection of parts, and customer service makes sure your stuff fits before you purchase. Great job guys
Customer satisfaction 100%! My Representative was amazing and explained to me what was what and how it could be done. I will continue to shop with carid.com.
I ordered some white led license plate bulbs and they came faster than i expected! Was satisfied with the delivery time and the quality of the product.
I received outstanding customer service. The young man was very helpful and knew exactly what I was looking for. I received my items in two days. Very efficient and knowledgeable staff. Great job.
Mark do an excellent job. Excellent service. He answered all my questions. Well informed. Very friendly. I know my Kia Soul will look awesome thank to Mark!
Thank you very much Mark Ji.
The overall price is okay I like it has a lot of stuff to choose from but not all... but the category is good. Its not just cars part its outdoor stuff too..
Dear Chai,
I am sorry to know that you are not completely satisfied with the selection we offer. I have sent you an email and offered a compensation for the inconvenience you have faced with. Please check your inbox and reply me back with your decision.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
I would have to say that it is one of the best places I have ever done business with. Great products and Great Service. It is now my most favorite place to shop!
In my restoration project I needed quality parts at a great price. I not only found that, I found excellent service in ordering and delivery. I will definitely be ordering again real soon.
I ordered some rims for my jeep i haven't got them yet but they shipped them out the next day after i placed my order and they helped me with all my questions
Not a bad place to buy parts from good customer service not to lengthy with responses with questions or concerns shipments could be made more promptly but all around not a bad website
Dear Aaron,
I am sorry to know that your satisfaction was not complete. Please allow me to correct the situation. I will be grateful if you email me directly at alison.rh@carid.com, so I could assist you further.
Sincerely,
Consumer Relations Team at CARID.com
Company was great of helping me with a purchase I had issues with, now its on the way to me asap. Thank you very much.
And the Rep was very helpful with everything.
Wanted to cancel order and I did the request on the website right away and also called!
They still shipped after a day and now I have to pay both shipping and return.
Dear Shermin,
Thank you for sharing your experience with our store.
We are extremely sorry to know you are not satisfied with our cancellation procedure.
From what i see, you were informed that the cancellation is not guaranteed, as the shipping date was set on the same day and cancellation request usually takes 24-48 business hours to be processed.
Please, check your email inbox for details and additional compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
The representative was kind, courteous, and very attentive to what I was looking for. They made it so easy to decide my choice of quality of the product I wanted.
Had wheels sent and they sent them to the wrong address, an old address of mine. Then FedEx delivers them and their driver signed my none and left them sitting out front in front of a busy road.
Dear Jay,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
All changes to the existing orders are done manually to avoid system errors, yet it take more time and that is why our team asks for 24-48 business hours to complete such change.
We are unable to guarantee shipping address chenge if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
The best customer service in the industry for after market accessories for BMW. You can the service I is personalized accurate and thorough. Great follow up and quick email response.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Dusan,
Thank you for your feedback!
Please accept our apologies for the situation with your order, and for the frustrating experience you had. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.