CARiD

Part was ordered according to their website look up, it was the wrong part. They refused to give a complete refund even though it was THEIR error. Will NEVER buy from them again!

Ordered a soft top for my jeep on May 21, (was sent the wrong top), it took CARiD until June 23 after multiple phone calls to customer service to send me return shipping information which finally arrived so I could send the top back on July 24th which by the way was only good until July 24th. I called two days ago August 6th to see what is going on and they said that they had received the returned top but they had to check it over to see if they were going to process the return. I at this point am so livid with this company I cannot believe it, now that I found this site I would never have ordered from them, they need to be turned over to the Better Business Bureau, and Attorney Generals Office in their area which may be my next step if they don't get this taken care of I think they might just be interested in their business practices. I am disabled and cannot afford this I do not have another top for this jeep. I am all for keeping businesses and jobs in the country which we need to do but if this is what kind of examples we are going to have are people lying to you on the phone saying how sorry they are and, blah, blah, blah, I am not interested most of us know when people are blowing smoke! If there is one thing I cant stand is a liar.

I BOUGHT 4 RACING WHEELS FOR MY OLD 83 ISUZU I MARK COUPLE OF MONTHS AGO. I FOUND THNKS A GOD AND HAVE THECNICAL ASSISTANCE WHITH PERFECT RESULTS. NOW I HAVE MY UPGRADE TO MY CAR TO GO NEXT STEP. THANKS

I ordered cargo carrier on-line on June 5. Web site offered free shipping. Paid $299.99 plus tax ($320.20). Got message that delivery would be on 6/24. Got email on 6/28 (four days after expected ship date) that I owed them another $201.26 because their web site did not charge me shipping. I went back to the web site and added the same item to my cart and it still offered free shipping. After back and forth emails with Customer Service they finally agreed to ship based on the original web site quote and charge. But, then the shipping ETA went to August 19th (10 weeks from the original order date)! Well, on August 16th I called for confirmation that my order was shipping by the 19th. They said the new ETA was now the end of September. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Refund was fast but I will never do business again with this company.

Tries to charge more fees after original order. Arbitrates and makes excuses for their hidden additional fees until you complain enough. Delays shipping for weeks or even months. Sells and lists items that they do not keep in stock.

CARiD is one of the nicest sites to navigate its layed out perfectly, its easy, its safe, the prices are very fair, and you know your ordering the right part for the application

I ordered lights and they didn't fit in my dome but fit in the trunk and I was so pleased it was faston shipment and a greatext product for a perfect price

I recently purchased a cargo liner from CARiD for a car I am restoring. As soon as I received the invoice on my purchase, I realized I had ordered the wrong liner. I immediately called CARiD back and spoke to a rep who assured me there was not a problem and he would take care of it. He made the changes and sent my new invoice within minutes and assured me the changes were made and I would get the liner I intended. Four days later I received another email telling me the wrong liner had now been cut and if I opted to cancel it would cost 50% of the price I paid. I again called CARiD and after speaking to two different reps, holding for 20 minutes and being hung up once, I was told LLOYD, the manufacturer, would not let me cancel the incorrect item. (Please note, my transaction was with CARiD, not LLOYD.) The last rep I spoke to told me she would talk to the Consumer Relations Team at CARID and would get back to me. Of course, she did not. Last night I received an email stating " We are pleased to inform you that your (incorrect) item has shipped." Needless to say, my dealings with CARiD have been anything but pleasant. Their Customer Service Department is the worst I have ever dealt with. I will purchase another cargo liner but it won't be from CARid.

I purchased a Ford Motorcraft Power steering rack, the package was damaged during shipping. The hose was bent during shipping. I was told they would send a replacement and then days later I was instructed that a replacement was not available and asked what my options were as it had been days and the mechanic wants it out of his shop. I mentioned that the mechanic offered to buy a new line and install it and I was told to go ahead and install it and they would offer me a credit towards the labor and So i told the mechanic to put it in. Immediately upon installation there was binding in the steering, so the mechanic did not swap the part and called me. I immediately called Car-ID back who told me that now they could not help me because I had the part installed. But that is what they told me to do since they didn't have a replacement. I have been back and forth with them about this and wish I had disputed my credit card charge at this point.
They finally offer me a return, but then ask me to sign a paper stating that the part was never installed and if it shows signs of installation I would be denied my refund. Same paper for returning the core! How the heck is the core supposed to never be installed? What kind of BS is this? How else would I know the new part was defective if I never installed it?

All I can say is buyer beware! If they send you a bum part, you are $#*! out of luck! They won't honor the stated warranty, refuse to put in a claim for shipping damage and only offer refund of shipping and a $25 credit towards a future purchase? This part cost me almost $600! Not to mention I had to pay to shop labor to have it installed, now they won't even honor the warranty and I can't even get my core credit returned!

I purchased a bumper through CARID on Dec 19th 2017 and paid a shipping of $185 to have it shipped. Not only was it never shipped, but when i called the freight company had lost the bumper all together. HOW DO YOU LOSE A BUMPER FOR A DODGE RAM? It was supposed to be a christmas present for my husband and by Jan 1st i realized it was never coming and asked for my money back. Well after calling them for days to get my money back, they finally said "it was delivered" and so they wouldnt return my money. HORRIBLE CUSTOMER SERVICE. So i have now had to file a claim through my bank to get my money back. So because of car ID i was out almost $600 and no bumper. DO NOT USE THEM!

-Cayla

I'm still waiting 3 months for a refund I have them all the things they need there are blind or on drugs they can't see what I'm sending so I can get a refund don't apologize to me and others when you keep messing up that's not an excuse fore the people who work for you they taking down your company someone messing it up cause I'm not the only customer that had issues with your company before your heading the wrong way and the wrong person you have landed on I'm your nightmare as much as your mines all I want is my refund I'm paying for a defected item they won't send me a return label I repeatedly asked and they won't take it back cause it's garbage if it wasn't a company stands behind there brand items and would take it back but since you know it's garbage you want me to pay for it well I will come give you a visit if that's how it will end up. You can go pray Jesus can't help you. You don't treat customers who pay for there items not to be received defected that's wrong and to had to pay to install a defected item and you apologize give me back the money I payed to install and then remove a defected item and my full refund. If you want these reviews down I better get my refund plus the money cost me to install that defected item otherwise your no good business goodbye soon your a at home intake order and ships from manufacturers and you don't want to take a lose but you make your customers take a lose for a item u pay wholesale on top of it bunch of addicts smoking your crack in New Jersey

I purchased window ventshades for my new car, from CARiD, in early July. They did not fit and I requested a RMA number for returning the shades. First, they want a written explanation of why they did not fit. Then they want photographs of the fit area with a explanation of the problem. Then they said I would get an RMA,(return material authorization) in 24 hours. Days later, no RMA. I called again and waiting time on the phone was 1 hour and talked with a woman rep. That said they did not have the 'did not fit' explanation nor the photos.
I did get an Email that a new set of vent shades were to be shipped to me, exactly as the ones that did not fit in the first order. That's when I started chatting with CARiD. I told them to stop the ventshade package as they would not fit... same as the first ones. The chatter was curt and rude telling me maybe he could stop it... maybe not.
It is now almost the middle of September and every few days chat it's wait 24 to 48 hours for a refund.
No refund to date. CARiD does not want to refund my money for parts that do not fit.

I ordered a part from this company 3rd February 2022. It's now 25th March. I still haven't received my part. Apparently it was sent out a few weeks ago. But returned back. Nobody has told me why. I paid over $360 for delivery. I am in the UK. Then I was told it would be resent on Tuesday 22nd March if just received an email telling me it won't be sent until 12th Apr now. Because now its a back order now. Why not just sent the part that has been refurbished. That I paid nearly $2000 for. I am getting charged £25 a day for storage for my vehicle while I wait for my part. Its a part for my limousine. So I've lost thousands of pounds waiting fir thus part becsuse I've had to cancel all the booking with this vehicle. And cantatas any bookings Because this incompetent company can't deliver one simple item. I was planning on ordering other items from here. I don't think that's going to happen now. I would have been quicker swimming to usa and swimming back with the part on my back. Avoid this company at all cost. And I will be telling all my other limousine company friends. And my classic American car owners about my experience with this shambles of a company. And ur live chat needs sorting out. No help just turned the chat off on me. Disgusting behaviour from there do called customer support. Not had any support just fobbed off

Just buy shocks struck for my Toyota Tacoma 2004 no one can beat the prices ID CARID is the best. Im going to buy everything needed for my car thanks you guys good service quick

I placed an order for Window visors for a client. After a week and half passed by I decided to call customer service. They then told me the can no find my order, so I pulled up the order no on pay pal which was my method to pay gave them the number they found it. Then they told be it was not accepted on our end so ups sent it back. Remember I am calling to find out why i have not receive my package. They said call back in 3 days cause they will need to talk to billings. So i gave them a week. To then be told oh we have to wait till our manufacture get the package back to issuer the refund. Remember im still trying to find out who sent back the package. So was told a supervisor will call me back. No call back now to call again to be told sorry sir since you rejected the visors we can not issue a refund? What so you telling me you getting back this package we need to then be told we cant have a refund. So i hung up and called back to then be told we can give you $15.00 gift card WTFFFF. Listen all my $87.00usd which is $120.00CAN i would like it back since you have the package we need. Still they state no refunds. Never ever buying from them again

I ordered a "pendaliner bed liner" from CarID. When I received the item, it was totally damaged. It looked as if something had crushed one side of the bedliner. I also was missing the tailgate pad which was supposed to be included.

It item arrived at 1PM on a wednesday while I was at work. I was not given any advance notice on when it would arrive. When it arrived, a family member signed for it, and notified me it was here. When I got home, I saw the damage I took pictures and immediately contacted CARID. CarID basically told me to go screw myself. They stated that because it had been signed for, I had effectively waived any right to claim that it was damaged or missing pieces.

I was appalled. Not only did I receive a damaged item, but it was also missing a part, and CarID did absolutely NOTHING to help me. I have never before dealt with a company with such little care for their customers. Now I have a useless piece of plastic sitting in my garage and unless my credit card company can help me out, I am out 325$.

This was my first and last purchase from CarID. I am REALLY kicking myself for not just paying the 75$ extra to order the part from the dealership. This is one of the biggest mistakes in online ordering I have ever made. I will never buy another item from CarID, and I hope my review convinces others not to as well. I would attach pictures to this review, but I keep getting a "file size is too large" error that prevents that.

They rather lose a customer that to ship next day air.
Its been more than 5 days since the order was placed and they told me I was going to receive in 5business days. Called UPS and they don't know where the package is. Then I called them back and they said they cannot do anything about it. Then the rep said" we can just give you a refund".
Like trying to get me off the phone and not deal with it. I asked to talk to a supervisor then this lady named Leah, said the same thing the rep said. With a rude tone of voice and poor customer service. Forgetting that Im the customer and That I have the right.
I just cannot understand how a company doesnt care about the customers on providing solutions and making the customer happy. I wouldnt recomend this company to anyone due to lack of customer service and "them doing me a favor" a refund...
When Im the one purchasing a product! Funny!
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." -Sam Walton

Love cariD had a great experience every time they are very communicative and always give you ETAs on your shipments and delivery info awesome experience

They have friendly customer service helped me return my item fairly easy and get a new one sent! Overall good i plan to get more items off of carid!

The worst customer service experience I've ever had. They sent half my order. Kept all my money and refuse to help me get either back.

After receiving seat covers that were ill fitting and having to return them, carid granted me a full refund and $20 gift card. Thanks!

The staff at CariD was very helpful online, chat, and over the phone to help me make a purchase. Will definitely use them again.

C R

Best customer service anyone could ask for. Very pleased with product knowledge and have ordered in the past and will order again. Thanks Rachel

They shipping sucks bad two day delivery turning into a week now bull$#*! then offered me a $25 gift card dont want that $#*!