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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
I've bought items from Car ID in the past, and have always had a great experience. Would highly recommend anyone to purchase from them!
Ordered my exhaust through carol and its been a blessing ever since greatly recommend amazing customer care on my side everything went out smoothly
Bradley who is the one that help me with my order and he did a excellent job I will order again. Thank you Ed.
Ordered an item. Arrived broken. It has been over a month and many empty promises and telephone calls to get things right. Never again!
My first time ordering from them and it was one of the worst online shopping experiences I've ever had. Total farce of a company.
Dear Emilee,
It is a bad new for us to know about your frustration. However, I believe I can correct the situation. Please email me at alsion.rh@carid.com with your order number and description of the issue, so I could help you.
Sincerely,
Consumer Relations Team at CARID.com
After just minutes of looking through and choosing my items I was called, informed and advised. It felt like I've known him for years
My Order #*******. Let me start by saying I wish I saw these customers reviews on this site about there issues on after market rims I would have taken there advice because EVERYTHING that has been commented is true and I will go one step further to say that there are NO CAR SPECIALTY STORES "SPADE CREATIONS *******380, BIG PAPA'S, TIRE DISCOUNTERS *******100 or SAM'S WHOLESALE CLUB *******016 which are nationally recognized companies and they specialize in rims and tires" that are going to attach spacers on any vehicle "BECAUSE THEY ARE LIABILITY ISSUES". I also want to add that when you call CARID after making a purchase your telephone number automatically comes up so... I've been not only put on EXTREMELY LONG HOLDS, TOLD THAT I WOULD RECEIVE A CALL BACK (that never happens) WITH AN EXPLANATION AS TO WHEN I WOULD RECEIVE ALL I'VE PURCHASED, GIVEN A FAKE TRACKING NUMBER but I've been hung up on multiple times, as soon as CARID sees my number come up on their caller-id. CARid service reps Frank Boyle *******274 ext 8029 or Zoila Olivia "who said that she didn't have an extension" are VERY WELL TRAINED IN BS along with the the rest of their staff. Finally received a call back from a supervisor "Jeremy" at extension 8036 just to put the candles on my go screw yourself cake... sadly I was going to purchase a grill which cost $2000 but I'll take my business after this disaster to another company.
I was looking at ordering a truck bed liner and had some questions.
Bryan not only was very helpful but he also gave me an additional discount!
I was very surprised to find a LED HEADLIGHT conversion kit for my 93 Chevy pickup.It was all plug-and-play installed in about 5 minutes. ORDERED OVER THE PHONE ARRIVED 2 DAYS LATER. Great service.
Unlike Amazon that delivers most every product within 2 business day, been waiting almost 2 weeks for set of brake pads, they cannot contact vendor or give me ETA, first and last I will use CARid
Dear Jorge,
I apologize for the shipping delay. Could you please provide me with your order confirmation number at alison.rh@carid.com, so I could check the reason of the delay and offer some compensation for the inconvenience?
Sincerely,
Consumer Relations Team at CARID.com
I called Axel wanting info on in channel window flares and that's exactly what I got. Can't wait to do business with Carid again!
Have bought 2 different times Monroe Struts. Best price for the product number for our cars. Fast delivery and parts fit.
Bill Myer Canada
Great experience! The sales person (Art) did a outstanding job helping with all the parts that I needed to complete my project. AAA+++ hands down!
Terrible customer service and they charge at least $10 on every item even if you buy them together so you end up paying $40-$50.
Worst on line experience in years! Bad parts, lies, no warranty! Do yourself a favor and move on. Shipping charges are awful as well.
Dear BeeBee,
I am sincerely sorry to know about your experience. Please allow us an opportunity to reconsider the situation and help you in resolving the issue. Please email me directly at alison.rh@carid.com with your order confirmation number. I look forward to hearing from you.
Sincerely,
Consumer Relations Team at CARID.com
I recently purchased brake pads for my truck and they arrived within a week all the way up in Canada. Thanks Carid. I will be back :)
Ordered over $ 1000 wort item and they send all wrong no customer support 3 month i'm still dealing with.don't think they worth 1 star
Dear Matt,
We appreciate the time you spent to point out the weak sides you have faced with dealing with our company. We are sorry for your frustration. Please give us a chance to change the situation and your attitude to our company. We really want to have you as a satisfied client. Please email me directly at alison.rh@carid.com with your order confirmation number. Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Customer service is very friendly and was able to help me with my purchase. They also very kind at answering the questions that I had.
Ordered a piston kit and was sent one piston. 3 weeks late on returning customer his jet ski... making me look bad because they screwed up...
Dear Jason,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I can't trust what they Claim in there policy. There is 0% guaranty on product satisfaction, if your not happy, well, get over it...
Customer service when ordering was great. Received product which was damaged. Spent over 4 weeks trying to get a resolution. With no luck. They suck!
Dear Thomas,
I am sorry you are having this issue. This trouble might occur only if you had damaged freight item and did not inspect it before accepting. Even then, there are ways to resolve the issue. Could you share your order number with me? I will gladly look into the issue.
Sincerely,
Consumer Relations Team at CARID.com
Connor was a great person to deal with. Answered all my questions and very knowledgeable. Can't wait to order more parts from this company
Danielle with Carid did an excellent job of getting the information needed for the item I wanted, it has to be custom made. Thank you.
Ordered hood shocks for Cadillac. Name brand Monroe shocks arrived today. Placed order 2 days ago. That's perfect. I didn't have to leave my house
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Client,
Please accept my apologies for the damaged item received. I kindly ask you to specify your order number at alison.rh@carid.co, so I could influence the situation.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com