CARiD

Awesome customer service great product would recommend to family & friends. Carid has a lot of products to choose from

Rec'd seat cvrs as scheduled. Tight fit, but I installed them with no problem. 2 person job, I love em

Ordered a set of wheels on Sunday, received them on Wednesday. Excellent service. I will buy from these guys again.

Service rep David made sure I had the correct part, also had a great conversation while he completed my order

Great customer service and excellent buying process from start to finish. I look forward to my future business with them.

Another company only interested in MONEY. NO customer service here. I was charged over $200 dollars in shipping and had to pay the delivery company a COD charge. This company is just a middle man, no practicle use for them, go directlly to the company who manufatures what you need.
The carid site also does not allow disgruntaled customers to post reveiws. A TERRIBLE AMERICAN CORPORATION!

I have had great customer service and no problems with any of my parts or orders I will continue to order from them. Very decent prices on parts.

RUBEN TOOK HIS TIME AND MADE SURE I HAD ALL THE PARTS I NEEDED AND GAVE IT EXTRA EFFORT TO RESEARCH THEM BECAUSE OF CALIFORNIA'S AIR REQUIREMENT. CARB.

Just spent 35 minutes on the phone with them and got no where.
They say they can match any prices but they lie.
Joke - don't waste your time

Update Sensors never worked for my car paid 175 for them it's October 29th still no response I will never shop at I card again customer service is complete garbage

They found and issue with my fitting but they called and sent me another set of wheels from a closer warehouse so I wont have to wait long.

Was looking for Headlights for my 71 Chevelle, Reached out to customer service and they help me identify the right part for my vehicle will definitely be Buying more parts as I need them.

I placed an order for a part that was In Stock where the product page listed that it would be shipped within 24 hours. It has been over 48 hours and no notice of shipment. I reached out to customer service, and was finally told there was an issue with processing and that there was no guarantee that it would ship out even today. I specifically ordered from this company since it was based out of a neighboring state and would ship within 24 hours. Because of the lack of clear communication that there was an issue, several days passed which forced me to order the item from another website with overnight shipping. This lack of clear communication has cost me $70 in shipping when I could have ordered it days earlier had they been clear that it would not ship according to the information the website. A general disclaimer about COVID potentially delaying shipment 3-5 days is not a replacement for updating the product pages to reflect the delay. Don't state that it will ship within 24 hours if it's really 24 hours +/- 3-5 days. Measuring in hours when the level precision is several days is just as good as a scale that provides numbers in 0.1lbs increments when an error of +/- 5lbs. 0.1lbs is meaningless if that could be anywhere between -4.9lbs and +5.1lbs! 24 "hours" is meaningless if it could be 4-6 days! Buy from anywhere else.

THIS... IS... A... DROP... SHIP... COMPANY.
This company is RIFE WITH DECEPTIVE BUSINESS PRACTICES. THEY COLLECT YOUR MONEY BEFORE THEY SHIP. AND TRAIN THEIR CUST. SERV. REPS TO LIE AND TALK AROUND ANYTHING YOU ASK. YOUR PART WILL NOT SHIP WITHIN THE FIRST 24 HOURS. THAT IS A COMPLETE FRAUDULENT PROMISE! IT MIGHT SHIP WITHIN 4-5 DAYS. YOU WILL GET REPEATED FALSE SHIPPING DATE PROMISES. AND IF YOU ASK TOO MANY QUESTIONS OR START DEMANDING ANSWERS. THEY WILL QUICKLY HANG UP ON YOU... CHAT AND CS LINES BOTH, OR PUT YOU ON HOLD INDEFINATELY HOPING YOU WILL HANG UP EVENTUALLY. THEY CLAIM NOT TO HAVE SUPERVISORS. YOU WILL BE MAD. YOU WILL FEEL LIKE THEY HAVE RIPPED YOU OFF! STAY ON THEM, THREATEN THEM WITH THE BBB, CFPB, USOAG, FBI-E-COMMERCE FRAUD DIV. AND A DECEPTIVE. BUSINESS PRACTICES LAWSUIT! AND... GOOD LUCK... YOU'RE GONNA NEED IT!

I needed to order Rixxu classic front & rear seat covers, but shipping costs way too much coz they charge it per item, which doesn't make sense! $60! I emailed them but unfortunately they said they have no control over the shipping company... huh? Apparently it seemed that the rep was outsourced so definitely they have no control nor idea about shipping details. Fortunately I called the following morning and was able to talk to Luis. He explained to me that one of the items aren't available yet the reason they charge double. Estimated time the item will be available will be on the 10th of November yet which is 3 weeks from the time I ordered(Oct21) a little bit long for me but still manageable. He proceeded to take my order and charged me 30$ for shipping, still high. $20-$25 would be reasonable for me.
I could have given this 4 stars but my overall experience could vouch for a 5 stars since the agent Luis was knowledgable with what he's doing, has quick service and passionate with the customers Thank you CarID!

I'm buy one item and I pay refundable core deposit and my order is not arrived I'm try contact the customer support and I cant, I'm going today in police department for solve this

I believe my original Order # was *******.
In my online review rant... I neglected to mention that you originally sent me the wrong part back in November '16. It took me close to a week to get you to send out the correct part that I ordered. That was a headache I forgot to mention. It's been all downhill from there.
I do appreciate your prompt response. I already heard from one of your "Voice(s) of Client team members." Irina was her name. She did NOTHING to ease this intense frustration. I am going on day 5 without my car, with several more days guaranteed without a car. I have lose 1000's of dollars in lost wages, mechanic labor fees, rental car costs, hassle, etc.
I begged your representative (Mark) the day this all first happened (Monday, January 23) to please let me purchase a new replacement for the defective part you sold me and then, when I return the defective part, you could just refund my money." He said, "That's not the way this particular warranty works."
I begged him to please send me the replacement part (so I could get my car back on the road) and then I would send back your defective part. He said, "That's not the way this particular warranty works."
And then... after 5 days of hearing nothing more... I receive an email this morning saying nothing will be done until you receive your defective part back. So... you're asking me to have my mechanic put my car up on his lift and remove your defective part so I can send it back. My car would then be stuck up on his lift... therefore prohibiting him from working on any other cars... while you think about processing this request? It has been one long struggle to get you to do the right thing. Every proposal I've given has been met with resistance. I've never dealt with a company who seems to intent on fighting the customer at every turn. Please note... I have instructed my mechanic to purchase a new part somewhere else and immediately do the work. I WILL absolutely return your defective part, but let it be very clear that I DO NOT WANT A NEW PART FROM YOU. I am accepting, and cutting, my losses here. I will accept this as a learning experience.

I know that we are in a pandemic But It took them almost a month to get my order to me.
They dropped the ball. Never again

Car ID sold me a set of rear coil springs that are incompatible with my vehicle after their part finder specifically said it was. The model year was off by one. So my vehicle was an entire generation off from being compatible. This was due to an error in their database.

I was outside the 30-day return window by 15 days. It took me a while to get my work scheduled
Because my mechanic was booked.

My mechanic took one look at the springs and told me they were wrong. I immediately halted the work and called CarID to try to get a return.

The product barely left the box and was put right back in, no tool marks or any damage whatsoever. They original box is intact ready for resale. I provided photos proving this.

CarID responded by being uncompromising despite the fact that they were the cause of the error. My only error was trusting CarID to get me the product I needed.

I'll gladly revise my review if they make this right but this is honestly one of the worst customer service experiences I've encountered. Everybody knows that exceptions can be made in unique circumstances. They simply don't want to own their mistake even though it's entirely possible.

CarID - correct your database! Consumers: be wary - other websites had the correct information. Shop around.

One month later they have a 60-day return window for the holidays. So clearly, they could do it if they wanted to.

Order # *******

Edit: CarID issued my refunds. I wish they had responded to my very human phone calls explaining the situation instead of reacting to a bad review. Based on a lot of the reviews, they seem to have a practice of this. The thing is, I would have accepted a restocking fee, or paid shipping out of my own pocket. I would have owned my side of the street. They offered me no resolution whatsoever until I left a bad review. So they actually spent more money issuing a full refund and covering shipping than if they had initially offered a compromise. Treat people like humans and you will get better results!

What a waste! CarID needs to reorganize and get all new management. Plus I have to enter a 100 characters or they won't accept my review. Stupid!

I received all my rims by the projected date but one of my rims had no center cap. Called for help and terrible service screw this site!

Placed another order with CARiD and I must say that I love this site - Molly's quick help was most helpful and so looking forward to my order, keep up the great work Molly!

They answered all my questions and were very patient with me and even held on the phone when I went to research some items in my emails.