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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
I ordered some tail lights and put the wrong shipping address, they quickly helped me fix the problem!
I bought need bars, floor mats, and window deflector the customer service agent I had was very helpful
I had an awesome experience using CARiD. I would recommend or suggest them to my family and friends.
CariD has excellent service and products. And any company that gives a military discount is A-OK with me.
Customer care was professional and courteous. They got back to me in no time and answered my questions.
They have a wide variety of parts and their customer service representatives are always very nice and helpful.
Great product selection. Great customer service and even better communication. I will definitely be back very soon. Thanks!
Everything is smooth, from the site navigation to tracking items Ive ordered. Thank you for the speedy service.
Piece of crap company. The confirmed i ordered correct floor mat and one is wrong. Wont correct problem
Jay was Very professional and polite and got me the best deal possible will definitely buy here again.
I ordered an Exhaust Header a week and a half ago. I was provided shipping details and it was supposed to be delivered in Colorado by Friday. ON Friday, it was delivered to the incorrect adress in New Jersey. When I called a representative from customer service on Friday, I was told that they would ship the part directly from their warehouse the next day and I would be provided with shipping details that day. Days passed and it was Monday, no shipping details, no updates, no anything. I called and was told that they were very sorry and they would ship it that day from their warehouse. I let time pass and there were no updates. I called Thursday and I was told that they weren't going to ship it from there warehouse until the original package that was messed up arrived at it from the incorrect address. I called today to try to get a refund, but they told me that the package had arrived at their warehouse and was now on the way to me, even though I wasn't provided with new shipping details, and the old ones were not updated. I paid $35 for shipping and it has gotten incredibly messed up. I will never order from this company again and wish they would let me return it for full price and for the insanely high shipping cost.
Our last purchase was for an Acura wheel. The rep that I spoke to(Luis) was very knowledgeable. We will continue to use CARiD.
VERY FAST REPLY ON THE ONLINE CHAT, ALSO TOLD ME MORE DETAIL ABOUT THE PRODUCT THAT I NEEDED. SINCE THE SERVICE WAS GOOD I DECIDED TO ORDER MY PRODUCTS FROM THEM
Great Job Getting Refund, Quick and Professional, I purchased a part on your website, found a small problem and returned it, no charge of course, was issued refund when promised, Thanks
I ordered a camera and opened it and installed it. After I completed the installation it would not work. I tried multiple workarounds work around by changing RCA jacks checking checking to make sure I had current back at the camera. After about 30 minutes of doing all of this I came to the conclusion that it was not working. I called them immediately and told them it wasn't working and I would like to return it. The customer service person person told me after she talked to a Tech that I needed to do a video of it not working. I had already disassembled everything and put it back in the box when I called CS. I didn't ask for a supervisor but was told that the supervisor on duty was busy checking emails and emails and they took my phone number and told me that I would get a call back That was approximately 930 this morning at quarter to 6 this evening this evening I called back and asked to speak to a supervisor again they did find one. My situation and supervisor told me that I would have to pay for shipping plus a $5 resacking fee SD and I wondered why I had to pay all these fees when the unit did not work from the start. And this person told me that I would only get a refund if it was in resailable condition when I returned it. Told her how can it be resailable condition when it doesn't work seems like they were given me the double talk treatment trying to confuse me. Told them not to worry about it I've wasted more money than that and got a return I'm not gonna cry over $40 seems like they needed the money more than I did and then I told them that they lost their customer
Tip for consumers:
Before buying something from CarID check other suppliers. My backup camera was manufactured by Pyle and Carid was one of their distributors so I went on the Web and found another distributor.
Products used:
Looking for another vendor that sells the same product that will back it up if it is defective. I will not recommend Carid
Dear Frank,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Literally these people suck. I ordered a aftermarket bumper for my C63 AMG and a month later when they said it supposed to arrive I received an email questioning whether or not I had a C63 or a regular c class are you kidding. If I order something for a specific vehicle, it should be for that vehicle. Then they werent contacting the manufacturer to correct it, they buffered on billing to them delaying it more and then would turn around and lie to me about shipping information and updates. Then when I would contact the manufacturer they would say we havent heard from them in days etc. well fast forward ANOTHER MONTH AND ITS THE WRONG PART AND DOESNT FIT CAUSE THE MANUFACTURER $#*!ED UP. NONE OF THE MOUNTING POINTS ADD UP AND THEY ARE REFUSING FROM GIVING ME MY MONEY BACK. HELLO ATTORNEY GENERAL AND BBB, I hate CARiD with a passion.
Dear Christian,
Please accept my apologies for the fitment issue you had to face with. Let me help you in getting this resolved. My email address is alison.rh@carid.com. Please email me as soon as possible to discuss possible solutions.
Sincerely,
Consumer Relations Team at CARID.com
They have no idea if the part I ordered was shipped and if/when I may receive it. I am unable to immediately cancel my order or speak to a supervisor
Dear Howard,
Thank you for posting your feedback. Your opinion is very important to us!
We are terribly sorry to know we did not manage to meet your expectations this time.
In effort to provide our valued clients with the most up to date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning of the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Please, check your email inbox to find an email from Mila, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
There customer service is on fire and on top of things. I had a issue with understanding something and she broke it down very well.
Very professional and took care of all my questions and issues very fast. I would recommend them to anyone who needs car equipment. Thank you
Shipment delayed 40 days. Blame mfgr. Mfgr has hundreds in stock, said CARiD has not ordered it. Suggested I shop somewhere else. 5th delay email.
Tip for consumers:
That it's not a reputable company
Products used:
None, won't ship.
Dear Gary,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought step rails for my wife's Dodge Nitro and it was a perfect fit. Website is easy to use and service was spot on.
I have bought several items from CarID and have been pleased every time. Noelle on the chat answered all my questions and was extremely helpful.
Carid sold returned damaged items as new with false fitament. When asked to correct the issue. They just let the complaint ticket laps and laps
Dear Lance,
We did not mean to cause any troubles to you. Please accept my apologies for the issue. I would love to have an opportunity to help you in this situation.
Please reach me out directly at alison.rh@carid.com, so I could find the order in the system.
Thank you in advance!
Sincerely,
Consumer Relations Team at CARID.com
Everyone has been above and beyond. Would definitely recommend them and buy from again! The customer service is superb and so rare for these days.
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Aiden,
Thank you for your feedback! Please, accept our apologies for the delays in shipping and poor assistance provided in this regards.
We would like to learn more about the issue you have encountered and make things right as well as offer some compensation!
Please, email me at chester.ha@carid.com with your order number, so i could locate it in the system and assist you further.
Looking forward to your reply!__
Look forward to your answer!