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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
This site CLAIMS that the LED light sets they sell for 200-300 a pair are made to fit each vehicle with NO modification or additional parts needed. I purchased a pair of
Lumen® H7XXHLC-G8. Upon arrival the parts DO NOT even come close to fitting the GL 450 socket which is when the nightmare began. After 6 emails, 2 calls and writing to customer service there are NO answers, NO assistance, NO one that has a clue about the lights or how they fit and to make matters worse they want to charge me to return the parts they FALSELY advertised on their site as fitting right into the same original socket. Lastly, when you call customer service the call is obviously routed outside the USA to someone who can not even locate a simple answer like "does the part number I have work for the car year/make/model". Instead they want me to send video and pictures of why they part does not work all the while threatening that there are fees if I return the parts. After 1 week of trying to work through the web of no answers I will return the parts and also notify every site I can about what a dishonest company this has been.
Like to thank Monica -dyb******* on her great service and quick delivery on the Driver fender liner for my vehicle
Good service friendly mannerly. Pleasant to do business with! Great employee. Business need more people like Beatrice working for them
Very nice to deal with can talk to an actual person not a computer smoth transition good price thank you
Ordered a part back in September. It's been 2 months now, no parts. No money back. They always say we will email you with the comfirmation. Just BS'
Dear Jhonnier,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered seat covers for my car. They were listed as vehicle specific, which is very important to me.
Box arrived severely damaged, and with one piece missing (Only one seat base was included, instead of two). It looked like someone had returned the box incomplete, and CarID had failed to inspect the package. The seat covers were also NOT vehicle specific, and to top it off, my particular model/make/year wasn't even listed as compatible.
Contacted CarID, they said they'd make it right, issue me a refund - ok, great. They asked for photos of the defect and said a courier would pick up the return "within the next 3 business days" - also fine. That never happened, the package has still never been picked up. I still have these incomplete, falsely advertised seat covers. Also, its a small miracle these haven't been stolen off my porch in the first place. Contacted CarID again, they said they would look into it and get back to me in 24-48 hours. That was 4 business days ago. I finally hear back today asking for when they want ME to pick up the item (? I'm trying to RETURN, but the email was in not-so-great english so maybe that wording was just a mistake?) and I make my intentions clear, again, and suggest a time.
You guessed it, "we will get back to you in 24-36 business regarding pickup schedule." Yes that's a quote, terrible grammar and all. Also, why ask me for my pickup time preferences if you have no intention of paying attention to them? I'm starting to feel like this return process is all a scam and they just want me to eventually give up so they make a quick buck.
I am so incredibly disappointed in this whole experience. I do not recommend purchasing from CarID, you may get a defective product, and if you do - good luck getting anywhere with a return.
On September 28 I ordered wheels and tire package deal. EST. Ship date was October 9 by October 17 still no tracking number. Called them... at first they told me they had everything and couldn't understand why they hadn't shipped. They processed to tell me that the tires were signed for but can't find them. Then the next day they emailed me and said the tires I ordered are no longer being made and they don't have them in stock. No one contacted about the tires. So I get a hold of one of the sales reps to order some different tires order the tires he says they have them in stock I told him I was supposed to go on a trip on the 26th he said he would rush them to me. So now it's the 22nd still have no tracking number so I called again then they tell me they're still waiting on the tires ( You know the ones they have in stock) So I want to cancel the order and they tell me they can't. Then she gets back on the line and says I have to pay a restocking fee on the Rams and the sensors so I called them back told them to just send me the The wheels and the sensors and refund me on the tires since I have not received them this place is a joke they're a bunch of liars and will never use them again! John Hill
Dear John,
Please accept my apologies for the confusion, which occurred to your shipment. Unfortunately, without your order number it is impossible for me to influence the situation and check what can be done to correct the issue. Please email me at alison.rh@carid.com with your order information.
I will look forward to your reply.
Sincerely,
Consumer Relations Team at CARID.com
The customer service was a great deal of help the agent sent me a link so I could order when I was ready the floor mats were just as described my son will be pleased thanks CarID.
I've been back and forth via email for two weeks after receiving my floor mats that don't seem to fit quite right. CarID couldn't answer any questions for me about the fit and had to contact the manufacturer, come back and ask for my vin, make me wait another week after telling me I would have a response in 24-48 hours, etc.
Now, they are finally admitting that they have sent the incorrect mats but I am the one who has to take the punishment for their mistake because of some silly policy that only gives me two options to have the mats replaced with the correct ones: 1. I have to destroy the current mats by cutting them up and sending pictures and trust that they will actually get me replacements in a timely manner, or 2. I have to front the money for the replacements with a hold on my credit card and send them the evidence that the old ones have been destroyed after the new ones arrive to have the hold removed. I'm not trusting either of these options after everything I've read about the shady customer service here. I don't know what they think I could possibly do with these poorly fitting mats but I can't think of any possibility that justifies them treating me like this. They should just be jumping all over correcting their mistake, not making life more difficult for me. I own a Transportation company and my vehicle would get disgusting if I destroyed the mats and went without waiting for new ones to come and my small business can't wait for some credit card hold to go away with how slowly these guys operate. They suck for not working with me to make this right. AVOID AT ALL COSTS. Other companies carry the same manufacturers products.
Dear Mandi84,
Thank you for taking time to leave a review. We are truly sorry to know about the issues you have faced with.
The ordered part is incorrect and we will be glad to process replacement. However, the original part should not be returned. We just need the pictures of the cut mats and we will process replacement immediately.
The faster option is also possible. Please check your inbox as I provided you with more specific details regarding this. We are looking forward to your reply.
Sincerely,
Consumer Relations Department at CARiD.com
I ordered some stuff and the next day i get a email saying the order is on hold till i call my credit card and send carid extra money
Dear Adam,
Thank you for your feedback and please, accept my sincere apologies for any inconveniences during this transaction.
Verification is an important safety measurement implemented due to a rising count of online fraudulent activity. The confirmation of a small amount is one its steps. All you need to do, is just to contact your bank and let us know the small amount you were charged for. No extra payments are needed. If the small amount matches, this confirms you as an authorized user of this particular credit card.
Please check your email inbox for details and additional compensation offered.
I look forward to your answer!
Sincerely, Voice of Client Department at CARiD
They charge shipping on each item because they are shipped from all different places. $22 shipping for a break hose and a wireless fm transmitter
Dear Christina,
Thank you for your review! We are sorry to hear you are not satisfied with the prices for shipping.
All our products have their own price for shipping which depends on the logistic particularities of the individual merchandise such as location of the warehouse and weight/ dimensions of the shipping box. For instance, if two products will be shipped out from two different warehouses, they will have separate price for shipping. Exceptions are promotional offers with free shipping.
We would sincerely like to learn more about the issue and make things right for you!
Please, email me at chester.ha@carid.com with your order details and i will assist you further.
Looking forward to your reply!
Nice service. Ease from the heaches of all the models and making sure u get the correct parts. Would use it again when i need more products
They sent me faulty tire sensors then wouldn't let me return them, the worst experience I have ever had!
Tip for consumers:
Do NOT use them!
Products used:
Wheels
Dear Ben,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a set of rims & tires for my 2015 Chrysler 200, first thing that went wrong was they said 2 weeks, it took a month. 2nd thing the went wrong Chrysler 200 using a lug bolts, not lug nuts so they sent me the wrong ones, 3rd thing to go wrong was they sent me the wrong hub rings and after installing them on my Chrysler and having 2 of them break and almost had my rims fall off and had to get my car towed home. 4th things to go wrong 10 days after receiving my wheels and tires, I received another set of hub rings? Why? I call them they had no idea. After 9 calls to them they tell me the second set of hub rings are the right one and everything's okay now. NO EVERYTHING NOT OKAY. My rims are damaged now after installing the wrong hub rings, my hub are damaged now, the rims won't balance after spending $35 twice to try and they tell me to have another set sent to me, but caris isn't taking any of the blame, they say it's my fault for not waiting for the other hub rings "which I had no idea they were coming" and put them on but because I put the wrong hub rings on "the ones they sent me" I'm to blame. F*ck this place I spend $2000 on paper weights.
Dear Robert,
Please accept my apologies for the issues occurred with your rims. I would definitely need to look into this and follow up on the situation to be handled properly. Please specify your order number at alison.rh@carid.com.
Sincerely,
Consumer Relations Team at CARID.com
I placed an order for brakes on 5/18/19 (saturday). After the order was placed I received an email stating the item would not even be shipped until Monday morning, so I needed to cancel the order as I wouldn't receive the order in time. I then called back immediately (I have cell phone records that I can reproduce showing this), but their after hours line will not allow me to leave a message. I then logged into my order account and clicked "cancel my order", a message popped up stating that I would have to call for assistance (Sunday). I then called again and of course since it was after hours no one answers and no one would be avaliable until Monday at 8am. I then called Monday at 8: ooam and left a message stating to not ship my order and I left my name, order number and cell phone number. I called again at 8:10am and stated the same thing. I never received a call, so I went into my online order account again and went under technical support to state the above information and that is the only was I was able to get in touch with anyone at this company. Now they are trying to charge a restocking and shipping fees.
Dear Aaron,
We are sorry to know that your order has been shipped despite the cancellation. I would like to reassure you that our support team is working 24/7 in chats and emails. However, all requests are processed in terms of queue and are handled within 24-48 hours.
Please contact me at alison.rh@carid.com and I will check if the return fees can be voided in this particular situation.
Thank you in advance fr your reply.
Sincerely,
Consumer Relations Team at CARID.com
The customer service reps are very nice to speak with and will do anything they can to help with whatever your calling about
Wendy turned a what could of been a bad situation into an easy fix! Thanks for going the extra mile Wendy! Vic Schmidt
This site has next to everything a vehicle could want on it. Great prices, great customer service team, and great products... just peachy.
Great customer service answered all my questions helped me get the parts that I needed the right parts would definitely recommend this company
It was a pleasure doing business with a company such as car id there staff is very helpful and considerate of there customers
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Jack,
We are sorry to know that your experience with us inclined you to post negative review. Please allow me to correct the situation. I am sure we can work this out and make some exception. My email address is alison.rh@carid.com. Please share your order number with me, I will need it to move further.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com