CARiD

I ordered a bumper from these poeple asked befor i ordered how long and i was told 2 weeks. 5 weeks later i was told it was dammaged, talked to custmer care meny times asked to speke to manager was told 24 to 48 hr lol what a joke after 144 hr i finley got one on the phone i had to keep calling. The manager told me the would have tracking by tusday witch 8 days after it was damaged. He did tell me he would give me a 250 creidt of 250 for my trubbles. Lol never came i just wanted to know the new shipping info and i was told for 7 days it would be posted in 24 to 48 hr. On the 7 day i receved an email saying they were refunding my money and i should get it back in 3 to 5 days. What a joke this compney is

I ordered rims and tires set since they told me I can get it in 2-3 days
After I put down the orders, nightmares began, there's no ETA or ETD, and I called every single day asking about it, then there's a very rude customer service with heavy accent, keep on telling me "I have no access for this order, I can't cancel it, there's nothing I can do, I can't do that... etc etc etc. then I got promise that latest I will get my orders is on monday, and I still didn't get it, called again, the very rude customer service with heavy accent told me to wait for another 48 hours because he can't do nothing and don't know what is going on. So I insisted to cancel the orders to get my refund back, waited for another 48 hours, I called back again, same answers, no tracking numbers nothing, the other customer service told me he will cancel the order for me, and I will get my money back 2-5days, guess what, I got a email at 10:42pm saying the tires has been shipped with a tracking number (not the rims), I was so piss I dispute the credit card payments, call again today say I want me refund back, they only refund the wheels that never been shipped, I refuse to accept the delivery from FedEx, call again, they say... We need to find out what is going on with our team and get back to you in 48 hours...

Don't buy from them!

Although I've only ordered one part, I like the it that they Match price. I received my part in a timely matter and no compliants.

The lady helping me was great. Did really good with my problem. She was polite and took care of the issue very quickly. Thanx again

I Bought Rims and tires From them on May 10th 2021, The Email they sent out to me said it would would Ship Out on May 26th 2022(Too Long) If I knew it would take that long to even Ship Out I wouldn't have bought them! Now it's June 11th 2022 Still the Rims aren't Shipped! It's BEEN A WHOLE MONTH JUST TO SHIP OUT! I asked them to just refund me because I can't wait this long! Now Apparently to refund me i have to pay a 10% fee of the overall cost of the items! The items costs $1800! Now I Gotta pay For their Negligence! The WORST COMPANY!

Ordered this 4" lift from CARiD - decided I wanted to go with a different size before I even opened the product. Contacted CARiD to exchange it. Had to ship the lift back at MY expense ($130 worth of shipping) and they made sure in BOLD that the package was insured with a tracking #. Did my part, paid the shipping, insured it, shipped it back in the UNOPENED and ORIGINAL shipping box from CARiD. Took something like 3 or 4 days after I was notified that they received it for them to tell me that it arrived "damaged." Requested photos and a list of the damaged parts so that I could file a UPS claim (which takes 8-10 weeks to resolve). Waited another 5-7 days for the photos, nothing was damaged OR missing. Still didn't have the list, waited another 3 days for the list of items damaged (I was told they couldn't reach their MANUFACTURER to get the list). I finally got the list and there were 2 small brackets and 1 bolt missing (which are pictured and not damaged as previously stated and probably a $7 total value). CARiD has done NOTHING but disappoint me, talk down to me, and keep my money for a fully returned part while making me, the customer, file a UPS claim that they can collect on and turn around and replace the BOLT out of my over $3000 order and re-sell the lift. I would be incredibly wary about ordering from this company. I placed my order on Jan 15. It is now February 20 and CARiD still has my money and my part. Oh by the way, they offered a $20 gift card to me to "smooth the situation."

CarID honors thier price match. They were able to answer all my questions and give me a huge savings for price matching another website's price

David very nice helpful person excellent service easy process made sure I had the right part made sure address was correct thank u sooo much

They said it would take 7-10 days to start an investigation on where the package is when UPS never even picked it up

Do not shop here they suck no customer service worst experience of my life do not spend your money here you will be deeply sorry trust me

No company has ever been as helpful as CARiD was on my order, both on the phone, email and the web site. I will use them again!

Something happened with my delivery and I did not get item! I called and they are taking care of immediately! No jumping through a bunch of hoops.

Carid has helped me out in more ways than one. They take the time out to answer all of my questions and get me the right product.

Their prices are very competitive. They have a huge selection of items to choose from. The agents on the phone are very helpful. I love this company

Charged my card an extra 170 and still waiting for my order will never shop here wish i had checked the reviews before i made the purchase

U can find almost anything you need@ Car ID
The customer service return policy sweet.
I have a customer for a few years now to update my Ford F 150

I ordered four (4) new Bilstein 5100 shocks for my truck (not cheap shocks). I received 3 Bilstein 5100s and 1 Bilstein 4600. I called CARID customer "service" and was told they would need 3 to 5 business days to issue a return authorization, then I would have to ship it back to them (another 3-5 days) before they would issue a refund, and they would NOT refund my shipping costs.
This would result in a huge delay, that of course they were "sorry" about, but still amazingly…. Unwilling to correct. I explained that I am self-employed and could not wait and I was upset that CARID screwed up and I would be forced to be inconvenienced, and pay shipping for their mistake. I was told they were "Sorry" of course that is meaningless, but not "Sorry" enough to correct this. So, I told them they should instead just send me a return authorization for ALL of them. The return will not cover shipping costs – so ultimately THEIR mistake will cost me ten days of lost time, and $50 in shipping that I do NOT get refunded.
I will not do business with or give my money to, any company that has such LOW REGARD for its customers…and I suggest you find a better company to deal with, maybe one that offers solutions instead of meaningless platitudes and worthless apologies.

I buy from major retails so that if there is an issue I will have the option to return. Buy someplace else

Products arrive on time and the staff is very friendly and provide excellent service. Will definitely purchase from them in the future!

Very knowledgeable. Customer service knows how to get you your parts you need. Great prices on your equipment. Will shop here again!

Excellent customer service experience. Oliver was very helpful, give the man a promotion and a raise! Will shop again and recommend others.

Carlos is amazing. He made sure our concerns regarding our order was promptly addressed and taken care of. He deserves a raise

I have now had 3 positive experiences with the customer service team! You will not be disappointed when you shop with carid.com.