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CARiD has a rating of 3.4 stars from 4,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention military discount, price match, and auto parts. CARiD ranks 10th among Auto Parts sites.
This company responds to reviews on average within 3 days
The mirrors did not stay on the self adhesive foot pads and after you get the mirror in the proper position you have to crank them down really tight and once you want to release the tension you end up using a large screw driver to pry them loose-don't know how long they will last under that condition-second time I have used them-quite pricy-I like them when in use.
Ordered part. Didn't fit. CARiD says it's correct, but it's not. Wanted to return for full refund but was told about restocking fee and shipping fee, basically only getting $10 back on a $60 part that clearly did not fit...never again!
Very good service they take the time to explain all my questions, I recommend this website. And they have a very good deals,
The service was great and they also helped me understand the difference between the two models I wanted to choose from. Great Experience!
Jaime was very helpful and knowledge able. Service was fast and easy to complete an order. I will definitely recommend CARID to anyone.
Best place to order any car and truck accessories. I will continue to use their website and encourage family and friends as well.
I love the products they sell, I dont always get great customer service... sometimes its good! Overall I love buying from this site!
No made in China here. Top quality products made in North America and overseas. Kind of like the leevalley of car accessories. Recommended.
Called to order a truck mat online it said shipping cost zero they had offered me a $25 credit towards my next purchase number would not work call them directly on Monday The item was $94.20 he said he would give me $28 off and just keep the $25 number that they gave me for a credit before I said all right that's fine it said shipping was zero so it should've been around 65 bucks or so so after I gave him my card number he tells me it's 130 some dollars I said cancel the order that was it you would think that would be the end of it but no I called back two minutes later talk to another representative the first guy never canceled so he said he would take care of it two minutes later I called back again because I know this company how deceitful they are called talk to the third representative she said she would cancel if it hadn't been canceled earlier what a bunch of thieving bastards call my credit card company and dispute it in a heartbeat I told him don't pay because you're not getting paid I will not tolerate a company is deceitful as this company do not buy anything from this company we need to put them out of business then she had the audacity to tell me did the item was shipped within a couple minutes liar liar liar well guess what I am not excepting the order in if I'm not here and it's here guess who's going to keep the damn thing teach you people lesson I am not paying for that ever
I ordered a rim and they cancelled my order. Now I have to wait another 5 days to drive my car because I have only a spare on it. This company sucks!
Dear Clarice,
We are sorry about the inconvenience with your rim. Please allow me to check the issue and offer some resolution to you. I kindly ask you to specify your order number at alison.rh@carid.com, so I could check this for you.
Look forward to hearing from you.
Sincerely,
Consumer Relations Team at CARID.com
The only good part of my experience with CarID was the amount of options they give you for seat covers.
Everything went downhill as soon as I placed the order. About a week after I ordered my seat covers, I received a call to see why I am having my seat covers delivered to a location other than my billing address. The lady asked if I lived there, and why they're being delivered there. She then said she needs written confirmation that I am having them delivered at an alternate location. I started to lose my patience and told her to cancel my order. She put me on hold and said they do not need the extra verification.
After that, it took 1 MONTH to received the product! Once I received the products, there were no instructions included. The covers are VERY difficult to install. At first I called them to see if I can return them because they were too small, but they were very rude and uninterested on the phone. They wanted me to email them a picture of the product, so I sent one. They replied by saying they are correct, I just have to pull the covers all the way down. I am a 5'11'', 200lb man and I had to put all of my strength into installing these things correctly.
I started putting on the backseat covers, and one of the zippers broke before the cover was on the seat. There are no slots for my seatbelt buckle to go through (against the law?), and there are no instructions included, again.
They still have not resolved the issues, and they certainly do not sound too concerned about doing so anytime soon.
The service is ABSOLUTELY TERRIBLE. I am a Sales Representative, and have a strong background in Customer Service. The service that I have received from this company is 100% unacceptable. Once my issues are resolved, I will NEVER do business with this company again. The owner/managers should be embarrassed.
Sonia was great she was very knowledgeable about the product I was looking for. I love carid I have been a long term customer of theirs.
I'm very pleased with the sales rep Ruben he answered all my questions and he made sure all the parts I ordered were the correct ones for my vehicle.
Worst site to order from they send u wrong product and they take long to ship my advice stay away i promise if u order u will regret it
Dear Pamela,
We are very sorry to hear about your disappointment with our store and would like to improve your experience.
Please email me with your order details at chester.ha@carid.com, I will be more than happy to look deeper into the issue and provide you with further assistance.
I look forward to hearing from you.
Sincerely, Voice of Client Department at CARiD
Do not use this company. Not only will you not get your parts you will wait 8 months and make 15 phone calls to customer service.
Dear Kelli,
We are sorry to know about your experience. If you do not mind to provide me with your order number, I will gladly offer a compensation to you and provide you with explanation. Please send me an email at alison.rh@carid.com.
Look forward to your reply!
Thank you!
Sincerely,
Consumer Relations Team at CARID.com
Jose was very helpful! I needed a part for my Audi and while it was small and hard to find, Jose found it, OEM like I asked! Great service!
I recently bought a few items for my boat and had a shipping problem with one and the customer service was excellent and resolved the issue.
Everything ended up very well with all the parts I ordered. Been with carid before and will keep my business with you guys. Keep it up!
I just searched for my product and your web site popped up entered my search quick and easy. Highly recommend your site to everyone. Thank you
Great product and most important great customer service. Ships fast and have black Friday sales and combo of most cars in the market to choose from.
If I could have given a NEGATIVE 5 Star review, I would have. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN.
Products used:
Bought AVS IN CHANNEL Vent Visors for 2018 Ford Edge Titanium. Front visors didn't fit and easily cracked while trying different placement.
Have dealt with at least seven different customer service reps. One said via email if defect claim was accepted full refund of purchase price $64.99, plus OUTRAGEOUS shipping cost of $52.81 would be refunded in FULL, total $117.80
Received confirmation claim was accepted. Five days later when I inquired about refund I was told I was not going to receive refund, but they would ship me another package of the same product!!!
WOW, Thanks for sending me more GARBAGE!
Dear Conor,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
When a customer reports that the part is damaged, we ask them to provide photos to file a damage claim with the shipping carrier. The final decision on the claim is made by the shipping carrier - they decide whether the claim will be approved or denied. In case the item was installed, the claim would be denied since there is no way to validate if the damage was caused in transit or during installation.
We would appreciate an opportunity to improve your experience.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
The Good:
I ordered a set of four wheels in January, and they showed up shortly after. My wife stored them in a closet until I returned home, because I was out of state until early march. I soon discovered that one wheel was damaged. Damaged goods must be reported within 30 days to receive a refund. Unfortunate, but i understand the reason for it. I called customer service, they requested pictures, and although they weren't obligated to do anything they gave me a small refund.
The Bad:
I ordered a replacement for the damaged wheel. It came in worse condition than the first wheel, and I did not accept delivery. I called customer service and explained what happened and asked how soon they would be shipping a replacement. The customer service rep told me that for refusing delivery I will be charged a restocking fee of 20%. Excuse me, What?
Return policies are for people who ordered the wrong thing and sent it back, or decided they didn't want it after ordering. Charging a customer who did not accept damaged goods is just adding insult to injury, and I certainly felt insulted. I tried speaking to another Rep, but she gave me the same lack of satisfaction. I asked for a Manager and was informed that there was none.
The Ugly:
I refuse to pay this, but if i asked for a refund, they would subtract the fee from it. They would not have shipped the replacement until I paid it.
I had one option.
I called the credit card company that I used for the purchase and explained the situation. They agreed that CarID's return policy does not apply in this circumstance and filed a claim for goods not received. I received a full refund from the bank.
It is now May 14th. I have 3 wheels (and a fourth bent one) sitting in my closet instead of in my driveway.
UPDATE
CarID has offered compensation which I have accepted. I believe this problem could be avoided in the future by either not charging fees when merchandise is refused for damage or defects, or by being very clear to the customer about these policies before the purchase is completed
Dear Nathan,
I am sorry that you have faced the issue with the return and replacement process.
According to the Damage Claim protocol in case the package was received damaged, we need to file a claim with the shipping company. After that the package should be picked up by the carrier for inspection. If these requirements were not met, the package is considered as refused.
That is why the fees are applied.
We have sent you an email and offered a compensation for the inconvenience.
Please get back to us with your opinion.
Sincerely,
Consumer Relations Team at CARID.com
Wonderful customer service. Other companies should take notice. Friendly informative customer service agents get you the correct parts!
They asked me for excessive information in order to prove my order was shipped in an incorrect size.
Dear Jamie,
We are truly sorry that you received an incorrect product.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you with this issue.
I would also like to offer you additional compensation for the inconvenience caused.
I look forward to your answer.
Sincerely,
Consumer Relations Team at CARID.com
Amazing customer service and very knowledgeable staff! 10/10! Jarred was amazing and helped me all the way thru
Gain trust and grow your business with customer reviews.
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Dear Glenn,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.