CARiD

Ordered master engine rebuild kit april 14 supposed to have april 17 so im tracking it says its been delivered at 12 40 pm but i dont have it so i call they shipped it to newjersey so they say 24 to 72 hrs it will be squared away on the 3 email sainy 24 to 72 jrs i asked for my money backi got another 24 72 hr email still havent heard from anyone asked dor money back been 2 weeks past when i should of recieved it so today i got a 24 hrs it will be squared away so bein tomorrow is sunday ill pronbably get another email i willnever do business with carid or enginetech and wouldnt recommend either to my enemies could of said it another way but since i dont think theres people here just computers sending emailsdidnt want my review kicked out for language a comp fhought unfit to report cant ger them to hold up to there end of the deal wont refund my money and ive waited for a return maybe 24 to 72 means days so far cost the sale of the vehicle was lost almost 500 in payment for parts i dont have i dont even know if the parts exist worstrunaround ever anyone have ideas on how to make a complaint and s refund fhx jason prothro( got scammed again)

DO NOT BUY FROM THIS PLACE THEY WILL TAKE YOUR MONEY SEND YOU THE WRONG ITEM AND NOT ACCEPT IT BACK!

I spoke with Alex by email regard product information and prices (wheels and tires). After deciding what to buy I had one more question. I called in and talked to Erick. After answering my question we agreed by phone on a certain price. After receiving a discount, which I appreciated, I continued to make the purchase over the phone with my credit card. This happened on 1/14/18 at 1:51p.m. At 2:02p.m. I received an email with the order details which was $300 dollars higher than what we had agreed to. I called in immediately to notify Erick. I thought there was a mistake made. To my surprise he told me that he had already given me a good deal (referring to the discount). Then he said that the additional charge was to mount the tires to the wheels and for shipping. I told him that when we agreed to the price he did not mention anything about that. I told him to please cancel the order because he was charging me more than what we had agreed to. He told me I had to call the customer service department, which was closed.

The next day I called the customer service line and the lady that answered the phone was very nice and polite. But after I told her of the reason for my call her attitude totally changed. She told me that they were not going to cancel the order because I had agreed to a price over the phone. This is crazy! Basically the sales guy gave a total without telling me how much they were going to charge for delivery and installation and then just charged my card. They are DECEIVERS AND FRAUDULENT. You cannot charge more money after you agreed to a price without you being notified of that additional cost. I do not understand. If the product has not been processed or shipped why wouldnt they want to cancel the order? Plus I tried to cancel only 30 minutes after that they placed the order. And not because I changed my mind, but because they are charging $300 dollar more, unauthorized. DO NOT BUY FROM THIS PLACE! Im disputing this charge with my bank once the charge is posted and I will inform the FTC and Better Business Bureau if this is not resolved.

Bought a complete a/c system a/c evap started leaking to bad they say no refunds BEWARE DON'T BUY FROM THEM

If I could give them a ZERO I would. Worst website I have ever ordered from in my entire life! First of all, they sent me the WRONG COLOR rims at first. Then after that, I had to call, email, beg, plead on a daily basis to get them to even send me a return shipping label. Once I got the label, I had to print a form out and sign it and then email it back to them. A week went by had to contact them again to see if they had received the rims that I have sent back, they said yes but I signed the wrong form that THEY sent me, so I have to wait 2-3 more days for the manufacturer to process the return. Once I called back 3 days after, the manufacturer still hadnt processed the return and I had to wait 2-3 more days after that. Once I get the right color rims, I take them to a Audi dealership to get them put on, now the dealership is saying I need spacers and longer lug nuts because the rim rubs against the brake caliber. So yes, Carid guaranteed fit crap is bogus as well. All of this and I had to pay my first payment on the rims(I was planning on paying them off at first, glad I didnt) and they arent even on my car yet. I will NEVER EVER BUY ANYTHING FROM CARID, and I recommend you do the same

*WARNING*

If you plan to buy this product, please be aware that if you receive a defective one, they will not help you. Sure, they will refund you after the product is received. But if you have 2 headlights and 1 is defective, guess what? They want you to return the defective headlight before the new product is shipped (DISCLAIMER: Product can be out of stock for months) - have fun driving with 1 headlight and probably getting pulled over! Or if you have 2 defective headlights, have fun driving without any headlights or not driving at all because this product is in stock for a couple weeks before being out of stock for MONTHS to A YEAR. Yes, I waited a year for this product to be in stock.

They will be extremely strict on the rules and not pay for the cost of shipping, the cost of installation, or the hassle to get it uninstalled or installed for defective headlights. I had paid a shop to install these lights for $400. After 1-2 weeks, the passenger side headlight LED "strip" was starting to go dim and was not lit in the middle at all. They required an extensive video with a long list of steps and pictures, again additional hassle. I provided these anyway. But their only solution was to refund me for the defective light ONLY once it is received.

Some customers cannot drive without headlights! I'm pretty sure there are laws against this. They have an extremely strict return/exchange/warranty policy, so GOOD LUCK if your product is defective, they will just tell you to buy a new pair from another retailer. They literally told me this. Some customers do not have an extra $400 laying around. Best part is - this product is rarely in stock due to supply chain, COVID-related issues, so good luck getting a replacement. And a return, for those that want to abide the law, does not seem to make ANY SENSE because you would be without a car/driving without headlights. FIX YOUR POLICIES CARID. Or should I say, Karen.

Lets start at the beginning. I ordered 1 bed mat on CARID. They billed me for 2. I immediately cancelled order on line. They still sent me both. They also still took the money for both. Then I had to arrange return for 1 of the bed mats. CARid sent me a return authorization. They also sent me a BLANK (empty) PDF file with what was supposed to be a UPS return label for free return shipping. They did this 4 times. Finally a UPS label was in the file. I then used that label to ship it back to the manufacture as per CARiD's arrangements and instructions. I wait. I wait 4 weeks until I see the package is delivered to its destination via ups tracking. I then wait for my refund. And wait. And wait. Finally after 2 more weeks I call CARiD and they say they will inquire with the manufacture as to why I haven't received my refund. About 3 days later I get an email from CARiD stating that I would be unable to get a refund because I emphasize "I" as in me, myself sent the bed mats to the wrong location with a wrong UPS tracking label. Which by the way as stated above was sent to me by CARiD. Now they claim no responsibility and are denying me further action. No refund they keep my money. Slick. FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD $#*! YOU CARiD! DO NOT BUY ANYTHING FROM THIS POS PLACE ITS A SCUMBAG RUN JERSEY $#*!BOX. Ps: If you dip$#*!s at CARiD read this and decide to send me a manufactured apology for $#*!ty service and stealing my money save it, it means nothing to me unless it is accompanied by a full refund and a complete admission / acceptance that your customer service is the $#*!s. Have a nice day.

I order a set of rims & locking lugs with the help of a Rep. For my truck. When the rims arrived they didn't fit my truck! At the time my truck was getting a lift kit installed by Rick's Pro Truck. Rick's Pro Truck couldn't remove my truck from his hydraulic lift till the CARID rims arrived. I called CARID and reported the problem and ask them to overnight the rims. I was told there wasn't enough profit in the rims to spend the money to ship them overnight. After many phone calls and tell this joke of a company how bad of a bind they had me and Rick's Pro Truck in, I got the rims 3 weeks later. They did not do anything out of their way the fix the problem. This company just wants profits and does not care about the customer even if they messed up the order. I will never do business with this company again and I hope this site helps put them out of business. By the way, they also sent the wrong locking lug nuts. CARID IS THE MOST IMCOMPETENT PEOPLE I HAVE EVER SEEN IN MY LIFE. You been warned!

The same part I needed could have costed me $800 I only paid half thanks Car Id I will Purchasing other parts for my vehicle as well

Great experience dealing with ELLIE who took the time to find a Manufacturers Discount I applied to my order.

CARid services was superior I deal with few employees and each time they were very professional and courteous. Thank you CARid team Thank you

CarId is the worst company I have ever dealt with. They are crooks who sell used, broken, parts as new, and parts that don't fit. They then refuse to issue an RMA within 24-48 hours as their Return policy states. They will ask you for photos of "proof" over and over again over a span of weeks. They will hang up on yet, claim they never got your email, claim they didn't receive email attachments, claim they can't click on a link in an email, etc. Either they are extremely stupid, or they are purposefully following a script of deliberate delays; my guess is it is both. They pass off your case to a new employee every day.

I ordered a set of car seat covers for my Mazda MX-3 from CarId.com

On 9/17/2016 we tried to install them on my car seats, where we discovered that some of the car seat cover buckles were broken and that they did not fit my seat, even though the CarId website said it would fit my car. Since the buckles were broken, it appears that I received a used / previously returned item.

On 9/19/2016 I contacted CarId about a refund. As of today, 9/28/2016, they refuse to issue me a RMA# and return instructions so I can receive a refund of $114.72. I have called them 3 times, online chatted with them 2 times, and sent 15 emails. Still no RMA and no return instructions, and no refund. They insisted on receiving photos of the covers and the broken buckles, which I have now sent 4 times and my car's VIN. In addition, they want photos of the interior of my car, which I have sent them 3 times.

So far I have dealt with * none of whom have done anything but play dumb.

I filed a complaint about CarId.com with my credit card, filed a fraud case with the New Jersey Division of Consumer Affairs, at https://www20.state.nj.us/LPSCA_COMPL/, and am looking into various legal options.

*Personal information redacted by admin

I usually use Rock Auto for my parts. CARiD processed my military discount in record time and I recieved my order quickly.

Call or click over to CARiD, they have fast friendly service, great representatives that are ready to help, great prices too

CARid is my first choice when looking for auto accessories! Unmatched customer service is what keeps me around. THANK YOU CARid!

The absolute worst service ever, I spent 1500 on a rim packcage and after 1 week I get an email from Justin (A Rep) that the fitment of the rims will be too aggressive in the front. (After there website promises it will only show rims that is a shore fit for your vehicle) I respond asking if spacers will help to reduce the issue. After 2 weeks of no response I call to resolve the issue and im told by another rep that justin doesnt like to communicate by phone only email. After another week I call again because i still recieved no response and chris (another rep) who was slightly rude tells me the rims are sold out and will be another 8 weeks until they can get them in to ship. He tried really hard to mitigate the damages by emailing me and following up with alternatives a week later. Than he tells me the original rims i ordered will fit FOR SURE AND WILL NOT NEED MODIFICATIONS (His Exact Words). The alternatives he sent me where all ugly or out my price range. Than he responds to my email I sent of desperately telling him im willing to wait for my original order. He than responds saying that the front doesnt fit and I will need to choose different rims. Im so frustrated and disappointed with the way my order has been handled. Its been almost 2 months since i ordered these rims and have yet to recieve anything besides a run around and a headace. Now that I cancelled my order, I hope not to have the same issues I have read on the refund of my money. Worst customer service ever and im definitely going to BBB If I dont recieve my refund in a week.

So an Item that typically sells in pairs is listed at $90. So you think that's for the pair. No - it's EACH. But no one ever needs one, everybody orders two, so it's $180 - so you click on it for twice what you expected to spend. That's when you see that the item(s) pictured don't necessarily fit your car. So they ask you to enter your car. You do. Well, the $90 each item, the $180 pair, does NOT fit your car - but THIS ONE does - and it's only $190. So just as you think it's only $10 more - you find out that that this price is "EACH" also, making the pair $380. BUT that's not all there's a $50 "CORE CHARGE" - meaning you have to send the original item you're replacing to them within 30 days or they keep the $50 core charge. So you figure the pair at $380 + the $50 core charge is $430. But you'd be wrong again. That's a $50 core charge for EACH, so it's $480 plus tax and shipping so it's over $500 for the item you thought you were buying for $90. So you'd have to sell your $500 car so you could afford the $500 parts. But then you wouldn't need them because you'd have no car. And you'd have no need to do business with such a deceptive outfit. I DID read the fine print and did NOT order the part from CarID. I went to an honest company and got the product at a fraction of the price. CarID says they were not deceptive because though the "Item" was advertised at "$90" in the listing (In BIG BOLD print) after you go through page after page of fine print and subsequent revelations reflecting the utter FICTION of the $90 BANNER HEADLINE, you have wasted 20 minutes of your time to discover their gross misrepresentations. Unscrupulous, deceptive, thuggish customer service and the vast majority of reviews condemn this shady and barely legal business.

I made an earlier review, but this got worth by the day. This regarding purchase order#******* for a full set of wheels and tires with full balance and road force (that alone was a bloody joke, I will get back to this later).

I have dealt with like 7 different "Service agents" who all they want is a 5 Star review and get you off the phone.

Here we have Damon Larson, Serge Vitsky and Jorge (*******@carid.com) who all they do is give you the run-around even after having a third party Tire and Wheels specialist shop Certify that 2 of the wheels are "not-true". Certified with company letterhead (See attached in the photo section, I edited out my address and contact info of cause), the manager of this store even took the time and got with me on the phone to speak to this Serge person who was nowhere to be found, and we had to deal with Jorge. Now for 2 weeks each time the shop I have the wheels and tires stored as they are un-driveable and dangerous to say the least, and nobody from CarID ever called me back, neither did they call the Manager of the store that certified the issue back, I have send docent of emails and all I get back "We need more details". What details do you need other then the WHEEL WITHOUT A TIRE MOUNTED needs X-Amount of balance... Balance / Weight, showing clearly that the wheel(s) are out of shape.

I have ask 2 weeks ago for a full refund and now I have to go to a lawyer and see what I can get back (I guess nothing, and they know that).

The initial wheels where supposed to be balanced and road-forced, yeah right, big nice website, but all they do is broker and do as the middle man, they do not own the product nor do they stock the product. Then the mounting and balancing and even the shipping is done by contractors as it seems.

CarID stole $1390. 59 and docent of hours at the Shop to get this figured out. Now that we know what is wrong CarID refuses to refund me my money.

Please stay away from this shady and thieves from CarID

CarID if you read this, I want my money back and you can have your garbage merchandise back.

SCAM... THEY ARE KEEPING MY MONEY UNDER 24-48 hour investigation. Over 30days. No product and no refund. Worst company. Never ever use..

My first time placing an order was a great experience and I would definitely order in the future.

The photo on the web site for the truck mat showed the Ford emblem so I ordered it in dark grey. I even had to enter the info about my Ford truck to get through the ordering process to identify I was ordering for a Ford truck. I asked if I could change the delivery from UPS to USPS and they agreed so I completed the order. The email confirmation I received stated delivery by UPS so I wrote back and Michelle replied it would come by USPS. I later received confirmation of pickup for delivery by UPS so I wrote back again asking for delivery by USPS instead of UPS and Michelle again replied it would be delivered by USPS and to not worry about the UPS designation on the delivery confirmation. I don't want UPS because all of their deliveries to Canada include an additional charge for import fees. I received the plain item with no Ford emblem shortly thereafter, in light grey instead of dark grey, but by UPS and at an additional cost of $21 above and beyond the original product and shipping costs. I then asked CARiD to pay for the return and replacement and they replied that they don't carry the floor mats with the Ford emblem. Yet that's what they show on their web site AND on my order form. And they naturally refused to step up to the plate and instead offered a 15% discount on anything else I'd like to order from them. Which would cost me that much for for an item I did not want, did not order, but received anyway. From the comments I see online I should obviously have checked here first. What a terrible business to order from! They give online shopping a bad name. But I guess they keep getting enough orders to stay in business. Now, that's a shame.

Second time I ordered a part sent the wrong part I will not order again I don't care if it cost 10 cent I'm done

When I spoke to Victor from CarID, he was very prompt and corteous and he really knew what I was talking about. I will definitely recomend CarID to my friends.
DAVID BALDWIN
CHULA VISTA, CALIFORNIA.